@ Kreisler:
"Let's not embarrass the dealer by multiple "i havent received the item yet what now?"-emails but be more patient. Please."
So we should all continue to pay hard earned money for items that arrive broken (or don't arrive at all) and then either say nothing about it or praise the seller to the skies?
On 9 Dec Stanley sent the email agreeing to send me a replacement charger. I waited nearly five weeks before enquiring about it. Stanley's response email re the replacement having been shipped "a few weeks ago" was sent on 12 Jan. In this email he apologised for the fact that the replacement hadn't arrived, and offered to send a second replacement. His exact wording was "..will you accept arrange another pack?" I agreed rather reluctantly, explaining that I felt badly about it as he had already sent one replacement, and I offered to wait longer if he thought there was a chance the first replacement might still arrive. This was the first email to which he didn't reply. I waited a week, then sent another similar email a week later on Jan 20th, asking very tactfully if he thought I should just buy another charger. No reply to this, either. I haven't emailed since. It's been at least 60 days since he says the replacement was sent. I haven't exactly been pestering him, have I?
"Lensman, in other threads you've reporting too about shipments not reaching you (DD?, DX?, ..), havent you?"
Not DX. Despite maddening slowness, all my orders from them have EVENTUALLY arrived. Now in mid-dispute with DD and EasyLight. Almost at your '60 days' suggested waiting time with both these orders.
" I dont doubt a single second that HKE did send off the FREE replacement unit (and here i would have paid 2.00$ for tracking too)"
FWIW, I'm inclined to believe Stanley as well, or at least, to believe that HE believes a replacement was sent, but I'm not quite sure how that helps me. I wasn't given the option to pay for tracking, wasn't even told the replacement had supposedly shipped.
If any of this sounds like I'm giving HKe "a hard time" I'll gladly post exact copy/paste of every email I and Stanley exchanged, but it's tedious reading and you have the gist of it above.
As I said before, maybe I was just unlucky. Perhaps someone accidentally deleted both my last two emails before Stanley had a chance to read them. Or possibly he sent a second replacement, again without telling me, and this one also got lost in shipping. Who knows. Anyway, I'm glad your purchasing experiences are better than mine.