Really sorry to hear that and the response time should be between 1-2 business days. Regarding the customer service problem, I know that there is still room to improve and I have kept working with customer service department for a long time in order to provide better services.
Thank you for your understanding and if you have any questions that cannot be solved in ticket (due to delay), find me here and I will offer you a help immediately.
Muriel at Customer Service told me that it was not active on Fri, 21 Oct 2016 , when I asked for assistance in applying it to my order. Noel has PM’d me here and told me that it IS active. Somebody should get it straight.
What were you trying to order? The BLF code only works on flashlights and batteries. For example 7135 chips won’t work with the BLF code for some reason, I need 200 of them shortly so it would be nice if it did.
I am sorry to hear your experience and already replied in PM. I tried BLF code today and yesterday and it is valid. There may be a systematic error occurred on 10/21. Still I need to check with IT department to see if there were any problem appear on that day.
Hey, since this review from 3/25/2015 of the A123 cells you sell is still pending approval, I’d like to edit it
As it is now:
VERIFIED OWNER
PENDING APPROVAL
Overall
› Quality
› Value
bought six, all show leakage/rust around positive end vents
PROS
they were not dead
CONS
All six of the cells I just received show brown-red crusty material around the vents on the positive end.
Caveat emptor, buyer beware, earlier purchasers say they got OK cells, but none of mine look safe.
Reviewed on 3/25/2015
_
EDIT: they quit taking charge quickly, and when I asked A123 directly they told me production on these stopped years ago, and is starting up again but currently stuck with QC issues in production, so any for sale are still old stock. That may change eventually.