Banggood.com -- Solutions For the Nitecore Tip

Try cservice@banggood.com.

I will do that, thanks!

Please wait patiently, our CS will reply you as soon as possible :smiley:

Please donā€™t worry,we will test before send them out. Thank you!

That was a serious response from BG. :+1:

Good move Banggood! :slight_smile:

Dear Banggood:

In regards to my contacts with you thus far about a defective Tip, I am not so confident that you know how to check for or will take the time to check for the proper operation of the ā€œupgradedā€ Tips currently in your stock.

In the video that I posted at your request, your response did not even address the lockout problem that I so CLEARLY demonstrated in video and sidebar text. You chose rather, to respond that there was no defect and that I was operating it improperly.

Such response, to a customerā€™s all out effort to demonstrate the defective item, does not at all inspire confidence that you will test and verify that you are indeed re-shipping an ā€œupgradedā€ item to the customer. This is why some, including myself, would respectfully request a total refund.

A very simple question, that would put some minds here to rest, would beā€¦. Just HOW are you verifying that you will be sending out the truly ā€œupgradedā€ versions?

Sincerely, Streamer @ BLFforumUSA

Banggood could post here a video showing us how it does the verification that it is the updated version that will be sent.

I also received 3 defective tips. Not confident ill receive non defective lights. Currently waiting for their CS to respond.

you got a form letter about a TUBE!

that is so ridiculously frustrating that I cannot even begin to consider trying to do a return w Bangood.

I just received a Tool from them, Im very happy with it, as it was only $25. The fact it came with a broken box, makes me think they were discounted for that reason. Im certainly NOT going to try and return it.

Bottom line, not impressed with Bangood quality control, and absolutely hopeless Customer Service scriptā€¦

  1. send a video request to the customer
  2. reply with a form letter that is not responding to the video

good luck to you guys with V1 Tips

word to the wise:
US companies accept returns without the video and without the irrelevant form letter script

I look forward to reading that people like streamer who got V1 Tips from Bangood after M4D M4X group buy thread claimed Bangood had checked their stock and would only ship V2 Tips (this did not actually happen) got prompt refunds

What Bangood says, and what Bangood does, do not match reality.

I have a TIP from BG in the mail, and i am now wondering if there is a way to check whitch version it is? And is the standby-drain issues the only difference between V1 and V2?

I just received my copper tool from Banggood too. The package had the same foam padding, same white paper wrapping around the hard box, the box was not broken and the light was in a copper-colored vacuum-sealed wrap. It is strange that yours was packed differentlyā€¦ different batches?

GB's (not BG's) CS answers regarding V1 or V2 of Nitecore's TIP Winter Edition :

Waiting for Nitecore's answer.

I have one in my hand and it doesnā€™t flash red when put in lockout mode. Itā€™s a V2.

I'm almost sure that GB's CS answer (that they're V1) was... whatever, but did you buy it from GB?

Yea itā€™s from GB. I will lock it out for a few days.

Congrats on your new Tool.

Thanks for the info. Glad your box was not broken and your packaging was not clear plastic.

Mine came in a clear vacuum sealed clear plastic package as pictured. It struck me as unusual because all my 6 other Copper Tools, and 4 other Maratacs all came in silver foil vacuum sealed packs.

I will say that whatever Bangood is doing, I certainly do NOT hold M4D M4X responsible. He has been super helpful to me in every way. Im not even sure it is fair to blame Bangood for selling TIPs that they received from Nitecore. After all it is Nitecore that is shipping V1 and V2 lights to Bangood. It is entirely possible that Bangood has no idea that some of the lights they ship are V1. (Obviously they dont check every light they ship, other vendors dont either)

Bottom line, there is still mixed V1 and V2 Tip stock at multiple vendors including Bangood, Lumen Tactical, Illum, Battery Junction, etcā€¦ Just dont expect Bangood to make a return simple, as you can see by their CS script, with repeated requests for video evidence, that they then ignore and follow with yet another video request.

Word to the wise, if you buy from Bangood, dont expect them to make it easy to return if you end up with a V1 Tip.

A recent report of a Gold V2 and Green V1 Tips shipped from Battery Junction, is exactly the opposite of an earlier report from Illumn, that stated they tested their stock and the Gold ones were V1ā€¦ All these vendors are receiving mixed shipments from Nitecore, some V1, some V2ā€¦ There is no consistent color pattern to know which will be V1 or V2.

i got also reports of V1 sold in offline store in germany...


GBā€™s (not BGā€™s) CS new answer :person_facepalming: regarding V1 or V2 of Nitecoreā€™s TIP Winter Edition.

I dont think Nitecore is sending them marked as V1 and V2 they are all the same to Nitecore? The suppliers will not know for sure. Also they may not buy directly from Nitecore which is another issue.