I think I am giving up on Dino-Direct

I ordered once, waited 3 weeks, was told item was backordered. Got a refund and never tried again.

Their shipping process is extremely slow. I placed 2 orders to them totally. First order received was more than 45 days & the second one never shown up. They kept asking me to wait due to the weather in the United States. I then waited further 2 weeks & filed a dispute to PayPal eventually!

Have had zero problems with both orders I made (with coupons, dino points and so on). Got my first light in less than 2 weeks (9-10 days to Spain, it was registered shipping tho). Very fast, buuuut... I had to wait 1 week 'til they shipped it :bigsmile: My second orded I made 2 days ago is not even approved :O My first one was approved in just 10 min after paying :|

Hi everyone! I ordered a few items from DD on 30th December, got an e-mail from them saying one out of three items has been shipped via EMS (I chose Fedex). But I checked their website, my order is has not being approved yet! Ha!

I ordered the same flashlight on Dec 14th and it still hasn't been shipped. I am willing to give them some more time since I still have time to open a case with paypal. In the meantime they have offered me $5 in points.

Will post the outcome in a couple of weeks.

Yeah, that seems to happen quite a bit. I have one order which has supposedly shipped and that I have a tracking number for, but on their website it still says "Approved". And the other day, I got a package that they shipped via EMS when they were supposed to use HKP. Well, I'm not complaining or anything. Based on past experience, they also seem to split orders now, when in the past they'd just wait forever for some item that they may or may not get.

I have only placed an order for two items, they sent me a picture showing just one of them, I told them what was the reason as it was shown as all was sent in the same package and I still have no answer.

I received yesterday the package, and don't tell me why I received only the item that was not on the picture they sent.

I will contact them again to see what is going on, but it looks like they are not very well organized.

You probably received an email from DD that mentions
that one has been sent and the next item not yet.
They do seperate sending when they don’t have everything ready for sending.
My order with 2items received in 2different envelopes but on the same day.
Just wait a few days

Yeah, I will wait a bit more, but it is a bit extrange, they sent a picture of one item, stating both were sent, and what I have received is the other item that was not on the picture.

And no, I did not receive the email saying they were sent sepparately.

Got another e-mail from DD, another item has been shipped but this time is via regular post! WTF!

The third item no stock but they gave me a gift card. No a very positive 1st order!

Where is Summer???

Do it NOW!

a paypal claim means that you get your money back (full refund eventually). but what about the shipment itself? it's not going to be shipped back to DD (paypal doesnt handle shipping) or is it?

So you may still receive the package. unpaid for. and DD loses money :(

Whose fault is that? Its DDs fault for having poor customer service in the first place. If they lose enough money, maybe they will improve their service.

true true.

( customer service. so far the chat works well. no long waiting times, good English, friendly tone :D )

Well, I have opened a dispute. If I don't hear anything in a couple days, I will escalate it to a claim.

When I had contacted DD before they "re-entered" the order and sent me an email saying it had shipped along with a tracking # and a pretty picture of a UF-H3 in a basket. I tried the tracking # immediately, and it didn't work. This is pretty normal as the number is generated locally at the point of shipping entry and not active in the system until hours later. I went and checked again yesterday and the number isn't working with the parcelforce system they link you to. I emailed parcelforce with the number, and they replied that it is not a valid number for them it is instead a royal mail tracking # and gave me another link. Well, guess what? the number isn't valid there either.

I don't have a good feeling about this.

Hmm I ordered a UF-H3 last week from them too. I got the email saying its been shipped and a picture of the item in the basket. I didn't get a tracking number, I guess since I didn't pay extra for it?


THe other wierd thing is when I checked out, it never asked me to create an account. So I have no way to log into my account and check the order status, because I don't have an account. Strange.

That downright sucks in my opinion or anyone else wanting a flashlight shipped to them ASAP. This is why I like buying from Shane(protactical19 on ebay). I can place any order with Shane and get it within 3 days.

If you don't have a particular flashlight in stock when folks place and order, then common courtesy is to let them know that the light is backordered and may take a few days longer.

I plainly told Summer that it shouldn't take 10 days or more just to ship a damn flashlight. Again another unpleasant order from DD. I'm going to spend my money elsewhere from now on.

Their service sucks. It's that simple.

I've never ordered from Dino-Direct and from the sounds of it I don't think I ever want to! (Besides, their website is so goofy looking that you have to ask yourself "Is this place legit?") In comparison, I ordered one flashlight from Manafont (my first and only order so far) and I think it was within 12 hours (I know they are half way around the world from me, so it was probably as soon as they came into work) that I had an email stating that the silver colored flashlight I had ordered was out of stock and asked if I would like the black one instead. I replied I would take the black and had a shipping notice emailed the next day. I think it was still 3 weeks delivery to me. I do wish they would show on their website that an item is out of stock, but at least they contacted me right away.

Now with DX I placed an order on 12/20/11, check the status on their website and it supposedly prepared on 12/22/11 and shipped on 12/29/11. I still have not received an email from DX concerning the order being shipped and nor can I track it on any other tracking site. I understand this was over the Holidays, but still!

-Garry

Hi friend, well, if there is any problem with the product you bought from our store, please contact with our customer service, then we will give you a reasonable respond, thanks. You can also contact with me, I will try to help you, also I have sent you the message, you can directly talk with me.

I received today the second shipment, everything is ok, the only problem was the lack to organize themselves in a proper way.