ThorFire Official Deals- Save 45% on 500 Lumen TG06S flashlight($9.89), 6th Dec 2018 Updated

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vwpieces
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Cythras wrote:
Interested in VG-10 please.

I have 4 to sell Ya. I am an honest seller. Posted Pics of the defects earlier.

Martini
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PM sent

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It’s important to have your restraints within walking distance, lest someone needs restraining. Wink
Texas_Ace
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it is unwise to pawn off the defect lights in a group buy. While most people would never notice or care about things like this, BLF’ers will both find out and be very unhappy about this and it really hurts the brand name on BLF when something like this happens.

Look at astrolux and manker, they now make some ok lights but because they screwed some people over in the beginning many still refuse to even try them.

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I totally agree with Texas Ace. I only buy this light because I thought athorfire is the only somthingFire named brand which I can trust and give a fire brand a chance. And thes screwed up. This is my first Thorfire light. And now I’m not very happy and afraid that they will make the Q8. I hope they dont want to slap that together like this. I have an M1 which is a very good light and apmost same in specs like VG10 but now I cant use this VG10 like this anyway and I don’t want it. Crying
Nice heat path… Led-solder-top star dielectric layer-top star aluminum-heat paste-alu disc-heat paste-bottom star aluminum-bottom star dielectric layer-some leftover solder-heat paste-and the very thin shelf. You almost can afraid of frying the led at 2Amp. That is bad!

Thorfire
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Hi folks, We are very sorry to hear about that this batch of VG10 flashlights turned out to be so disappointing. We sincerely apologies for the problems you have been with and we will take the responsibility to help solve this issue. Anybody who bought the VG10 flashlight from us and have quality problems, please PM me for customer service.

As you are professional and enthusiast in flashlights. That’s why we are here more to hear your comment and suggestions in order to improve quality and service. And now we are paying more attention to structure and craft for an upgraded version.

With regards to the group buy, we never had it on BLF before and this is the first try, because many people from other countries except USA hope that we can have deals here. But it seems that we mess it up this time Facepalm

ThorFire is looking for dealers/retailers/distributors from Europe countries and other countries around the world. If you are interested, PM me!

ImA4Wheelr
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Thank you for the reassuring words Thorfire.  They mean a lot and I have no doubt you will back them up in deed.  PM incomming.

Prometheus
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how did u guys get the bezel off? after reading this thread, i wanna check mine. but mine is very tight.

  • nevermind. i got it off. i used latex gloves. and i just checked. mine is the same. 2 spacers. and i got mine from amazon.
RobertB
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Pulled mine apart and it looks like its fine with no spacers. Will look at it closer tomorrow. Beam profile looks pretty good too.

edit… no spacers in mine. But there is no o-ring sealing the lens, and the lens just sits on top of the reflector, so there is no way this could be IPX-8 water proof or water resistant.

ImA4Wheelr
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Hi Prometheus,

I pushed the bezel against the corner of a peice of pine (a soft wood) and turned.  After removing the bezel, I then used a pick to gently pry out the first O-Ring.  Then I used the pick to gently pry up the reflector.

 

Texas_Ace,

The led shelf does appear to be thin.  It isn't flat on the back side (by design to clear the inductor).  The thickest part is about .05", the thinnest part about .04" (about 1mm).  All three of my VG10's had the short reflector and stack of stuff under the base.

Prometheus
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thanks ImA4Wheelr. i got it off now.

Prometheus
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isn’t the centering ring a bit too tall?

LG
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My 1x VG10 is still on the way. I never pry the insides of a light before, but seeing this fiasco, I might as well have to try.

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Bad news from me too.

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ImA4Wheelr
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^

Don't worry.  Thorfire will make you whole.  They got right back to me with a generous solution.  I told them I would be happy with just a 50% refund because I can make an alternative use for my lights.

EDIT:  Just PM the OP about your situation and he will get back to you soon.

 

Prometheus wrote:
thanks ImA4Wheelr. i got it off now.

I see my reply cross posted.  So I will move it here with a quote.  You're very welcome.  Thank you for the feedback.

 

Prometheus wrote:
isn't the centering ring a bit too tall?

Your are correct on that.  When I across these, I file them the lip down to just shy of reaching up into the plane of the reflective surface.  Improves the beam pattern nicely.

dekozn
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How is the rest of light, like threads, machining, anodization, switch and the LED itself?
Seems like just an assembly fuck-up.

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dekozn wrote:
How is the rest of light, like threads, machining, anodization, switch and the LED itself?
Seems like just an assembly fuck-up.

But that must have a reason: it seems like they were out of reflectors and sourced another one that appeared to be more shallow.
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Or a CNC machining error and the shelf cutted too deep.

strongest2004
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Thorfire wrote:
Hi folks, We are very sorry to hear about that this batch of VG10 flashlights turned out to be so disappointing. We sincerely apologies for the problems you have been with and we will take the responsibility to help solve this issue. Anybody who bought the VG10 flashlight from us and have quality problems, please PM me for customer service.

As you are professional and enthusiast in flashlights. That’s why we are here more to hear your comment and suggestions in order to improve quality and service. And now we are paying more attention to structure and craft for an upgraded version.

With regards to the group buy, we never had it on BLF before and this is the first try, because many people from other countries except USA hope that we can have deals here. But it seems that we mess it up this time Facepalm

Sent you a PM regarding a problem with one of my VG10. Hope to hear from you soon.

Low mode and long runtime lover…

Texas_Ace
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While this is unacceptable for a light, particularly one sold to BLF, before anyone goes off on thorfire too hard, keep in mind that mistakes happen.

The issue at this point is not the mistake itself but how thorfire deals with it and how they go about preventing this from happening in the future.

The best lessons come from mistakes that you can learn from, assuming of course that they make it right to all those that got the bad lights.

I would encourage everyone to contact thorfire as they requested and BE REASONABLE in coming to a solution. Keep in mind that no matter what the solution is, thorfire is going to loose a lot of money on this.

We want to encourage companies like thorfire to work with us, not against us. This means we need to build a good working relationship with them like with have with convoy and others.

Lights like the Q8 would not happen without companies like thorfire, so we need them as well.

nqcken
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Texas_Ace wrote:
While this is unacceptable for a light, particularly one sold to BLF, before anyone goes off on thorfire too hard, keep in mind that mistakes happen.

The issue at this point is not the mistake itself but how thorfire deals with it and how they go about preventing this from happening in the future.

The best lessons come from mistakes that you can learn from, assuming of course that they make it right to all those that got the bad lights.

I would encourage everyone to contact thorfire as they requested and BE REASONABLE in coming to a solution. Keep in mind that no matter what the solution is, thorfire is going to loose a lot of money on this.

We want to encourage companies like thorfire to work with us, not against us. This means we need to build a good working relationship with them like with have with convoy and others.

Lights like the Q8 would not happen without companies like thorfire, so we need them as well.

Well said! This is so important! as a small business, we always emphasized that when mistakes happen, and they always will, what is important is not pointing the finger of blame but correctly identifying the problem, correcting it, and moving forward ensure that it does not happen again.

dekozn
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Looks like they’re making good. I would be more than happy to buy one at the price mA4Wheelr payed. Must be the cheapest host availble.

ImA4Wheelr
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Texas_Ace wrote:
While this is unacceptable for a light, particularly one sold to BLF, before anyone goes off on thorfire too hard, keep in mind that mistakes happen. The issue at this point is not the mistake itself but how thorfire deals with it and how they go about preventing this from happening in the future. The best lessons come from mistakes that you can learn from, assuming of course that they make it right to all those that got the bad lights. I would encourage everyone to contact thorfire as they requested and BE REASONABLE in coming to a solution. Keep in mind that no matter what the solution is, thorfire is going to loose a lot of money on this. We want to encourage companies like thorfire to work with us, not against us. This means we need to build a good working relationship with them like with have with convoy and others. Lights like the Q8 would not happen without companies like thorfire, so we need them as well.

Very good points and well stated.  ThorFire is handling this hiccup with class.  It's when things go wrong that you see the true character of a person/company and how strong the relationship actually is.  I'm chalking this up to one of those unfortunate situations that happen and I feel more confident in ThorFire than I already felt.

kotobuki
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Texas_Ace wrote:
While this is unacceptable for a light, particularly one sold to BLF, before anyone goes off on thorfire too hard, keep in mind that mistakes happen.

The issue at this point is not the mistake itself but how thorfire deals with it and how they go about preventing this from happening in the future.

The best lessons come from mistakes that you can learn from, assuming of course that they make it right to all those that got the bad lights.

I would encourage everyone to contact thorfire as they requested and BE REASONABLE in coming to a solution. Keep in mind that no matter what the solution is, thorfire is going to loose a lot of money on this.

We want to encourage companies like thorfire to work with us, not against us. This means we need to build a good working relationship with them like with have with convoy and others.

Lights like the Q8 would not happen without companies like thorfire, so we need them as well.

Well said, I have more than 10 of Thorfire VG10 (including 4 on the way) for whole my family, will need a lot of time to collect them back and check all of them this weekend. The 1st one in my work space is OK. Facepalm

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I don’t think the average smoe on Amazon would ever notice it. Half of them don’t even know you have to recharge an 18650. “My light is blinking, I’m returning it” or they can’t find the batteries at Walmart, etc…

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All these negative waves, man. Negative waves…

I thought I had the perfect light. Really hope all of mine aren’t as described.

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

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ImA4Wheelr wrote:
Don’t worry.  Thorfire will make you whole.  They got right back to me with a generous solution.  I told them I would be happy with just a 50% refund because I can make an alternative use for my lights.

EDIT:  Just PM the OP about your situation and he will get back to you soon.

I’m not looking for refunds (as I absolutely don’t want to return the lights!), but asked if they’d have something like a copper disk to fit between shelf and LED, or the right-sized reflector to just swap in. I’d rather keep the lights and just fix them, rather than send them back.

Figure something like that (a fix), made in bulk and dropped in the mail, would be cheaper in the long run than refunding people the purchase prices. I’d be happy with that, but can’t speak for anyone else.

Anyway, I’ll see what’s on the table when I get a reply. And will add that’s a nice move on TF’s part to just own up and offer to make things right.

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

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Lightbringer wrote:
And will add that’s a nice move on TF’s part to just own up and offer to make things right.

Agreed.

Prometheus
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Too bad about this little problem. i actually like this light a lot.
i don’t mind buying a defective product for cheap.
i just wish they are up front about it.

Lightbringer
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Prometheus wrote:
Too bad about this little problem. i actually like this light a lot. i don’t mind buying a defective product for cheap. i just wish they are up front about it.

Not to minimise the situation, but sometimes, $#!+ happens. There’s pressure to get product out the door vs to lose sales. Someone comes up with a workaround, maybe a good one, maybe a crappy one. It nominally “works”. Products get refitted, and go out the door.

Take a voltmeter. The mfr can’t get the reference they want, so have to “make do” with a cheaper one, maybe a stinkier 5% tolerance instead of 1%. Most people poking batteries and AC outlets probably wouldn’t even notice, but those who need and want something more accurate (and are willing to pay for it) would be outraged.

Or a “lipstick” type power-pack that is rated 3000mAH but only has a 2500mAH cell inside. Most bozos just topping off their phones and mp3 players would hardly notice, but others who’d take it apart would flip out at seeing only 2500mAH.

So yeah, most schmos who’d buy a bright flashlight might not even notice anything’s off. LEDs are robust enough to take the abuse if heat’s not drawn out as well as a “good” host can do. But it’s still a crappy solution, going through multiple layers of dielectric and thermal-goop.

The problem is that someone at TF decided that was a good workable solution. I’m disappointed, absolutely, but the light’s not totally unusable. At worst, don’t swap in a FET driver that crowbars a high-amp cell right across the LED.

Like I said, I’d be okay with a fix, whether a “real” reflector replacement, or Cu spacer to clean up the thermal path.

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Lightbringer wrote:
ImA4Wheelr wrote:
Don't worry.  Thorfire will make you whole.  They got right back to me with a generous solution.  I told them I would be happy with just a 50% refund because I can make an alternative use for my lights. EDIT:  Just PM the OP about your situation and he will get back to you soon.

I'm not looking for refunds (as I absolutely don't want to return the lights!), but asked if they'd have something like a copper disk to fit between shelf and LED, or the right-sized reflector to just swap in. I'd rather keep the lights and just fix them, rather than send them back. Figure something like that (a fix), made in bulk and dropped in the mail, would be cheaper in the long run than refunding people the purchase prices. I'd be happy with that, but can't speak for anyone else. Anyway, I'll see what's on the table when I get a reply. And will add that's a nice move on TF's part to just own up and offer to make things right.

Hi Lightbringer.  I'm don't believe ThorFire will require or expect you to return the lights.

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