Arrived 06/30 Klarus light by warranty (updated thread)

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Franz
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Arrived 06/30 Klarus light by warranty (updated thread)

Hi guys, I went here for update and tell which the new light arrived few days, its working (some seconds which I tested) and without problem.

 

Thanks for everyone for helping

 

 

 

So, Banggood and Klarus replied me, they tell will send a new G30.

Klarus told about which cause the slow for reply my email, I understand and wait for the end of this case.

Thanks for all helping by users of this forum, a great help no doubt, and thanks Klarus to solve my problem.

 

 

 

 Hi, I need to share my experience with the invisible support provided by Klarus... In september I bougth a G30 I have used some times and in the last week I realized that thing becomes brighter and don't shutoff. So I take the tail out and search for something which probably making a short but nothing found. I take a look in springs and they seems fried by high current and I only can figure the driver is shortened somehow..... I emailed Klarus telling this issue almost 7 days and nothing happens, they ignored me with your invisible warrant, invisible support and VISIBLE low quality! I recomend no one buy they Darkus flashlights, for the price, I bought more than 3 trustfires which lasted long that crap!

 

Edited by: Franz on 07/03/2017 - 04:56
Franz
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The Miller
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Wow I hope it gets sorted.
be polite and use sentences that are short, to the point with siple words

Streamer
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I had same problem with Klarus of Europe…but with the US warranty my problem was solved quickly

http://budgetlightforum.com/node/49859

Franz
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The Miller wrote:
Wow I hope it gets sorted. be polite and use sentences that are short, to the point with siple words

Yes, I sent the email in happy mode knowing all brands could have issues, but now I really mad!

I hate be ignored, specially when I give my money for it Sick

Franz
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Streamer wrote:
I had same problem with Klarus of Europe…but with the US warranty my problem was solved quickly

http://budgetlightforum.com/node/49859”:http://budgetlightforum.com/no...

I will try this, thanks Thumbs Up

FlashPilot
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You’ve certainly done your due diligence and given them enough time to respond. I hope Klarus steps up and honors their warranty.

I have decided not to participate in the Klarus group buy until they do. http://budgetlightforum.com/comment/1127928
You might want to post your experience in all the active Klarus threads you can find on the internet. Then maybe their lack of sales will force them to finally act responsibly.

Good luck!

FlashPilot
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Just a follow-up to Steamers post… I dont think Franz (in Brasil) should need to jump through hoops with a US supplier to attempt warranty repairs. If thats what it takes, I hope it works. Klarus still needs to start supporting its global customers and not turn its back on them.

Streamer
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FlashPilot wrote:
Just a follow-up to Steamers post… I dont think Franz (in Brasil) should need to jump through hoops with a US supplier to attempt warranty repairs. If thats what it takes, I hope it works. Klarus still needs to start supporting its global customers and not turn its back on them.

Yeh, sadly that’s what it took in my situaion. And I haven’t been on board with any Klarus products since.

Lightbringer
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Sad to say, that’s why I generally don’t buy lights expensive enough to need any warranty. When you hear of horror-stories like this, VoB and his experience with Jetbeam, etc., you realise those lights ain’t Convoys, and there ain’t any Simon to go to.

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FlashPilot
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I hate reading about those who have been ripped off. I just posted my thoughts in the Klarus GB thread. If others feel strongly about trying to effect change for the better, maybe they can leave their comments as well: http://budgetlightforum.com/comment/1127928

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You could PM Klarus Tactical Flashlights on this forum. When I suggested that they should post their spam in the appropriate (Commercial) forum they were quick enough to PM me.

atbglenn
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Got screwed on my first and only Klarus purchase last year. Never again.

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Franz
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FlashPilot wrote:
I hate reading about those who have been ripped off. I just posted my thoughts in the Klarus GB thread. If others feel strongly about trying to effect change for the better, maybe they can leave their comments as well: http://budgetlightforum.com/comment/1127928

Thanks FlashPilot, I will leave a reply too.

We need to stay together, only in that way those companys will respect us Crying

Thankyou so much Thumbs Up

Franz
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Lightbringer wrote:
Sad to say, that’s why I generally don’t buy lights expensive enough to need any warranty. When you hear of horror-stories like this, VoB and his experience with Jetbeam, etc., you realise those lights ain’t Convoys, and there ain’t any Simon to go to.

Yes, its really painfull when you pay a good amount and got a huge frustration with a crap product AngrySick

I will tell again, all companys have issues and any product is subjected to fail by some factory problem but high rates of problematic products indicates only two things: low quality or undersized components and this happens for one purpose: the OBSOLECENCE!

We especially now with the huge amount of trash generated all days, we need reliable products which last long, LAST LONG, but the “green” factorys only make trash with counted life….. Sick

Franz
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Woody wrote:
You could PM Klarus Tactical Flashlights on this forum. When I suggested that they should post their spam in the appropriate (Commercial) forum they were quick enough to PM me.

Without PM, I posted my madness in their topic without mercy!

All costumers deservers to know what you pay for!

Lightbringer
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Franz wrote:
Yes, its really painfull when you pay a good amount and got a huge frustration with a crap product AngrySick

Yep, that’s why I don’t pay obscene prices for fancy lights. My L2 is my most expensive light, I think, but if anything went wrong, I know I’d have backup both here (info, suggestions) and with Simon (buy parts), or just refit as needed on my own.

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Franz
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atbglenn wrote:
Got screwed on my first and only Klarus purchase last year. Never again.

I feel sorry for you, I know the taste of this Sick

chrisc
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What a brilliant way to keep customers happy!

My XT12GT was faulty and banggood sorted me out really quickly fortunately. I’d hate to have had to have dealt with Klarus on it. It wouldn’t have been great as my light died before most people around the globe managed to get their hands on one. I was fortuante to get one from BG to do a review on and it was one of the first they shipped out. I think BG did Klarus a huge favour by sorting me out so quickly otherwise I’d have been there slagging them off before anyone (well, most people) actually got their hands on one.

Lets hope they do the right thing and post in this thread.

chrisc
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What a brilliant way to keep customers happy!

My XT12GT was faulty and banggood sorted me out really quickly fortunately. I’d hate to have had to have dealt with Klarus on it. It wouldn’t have been great as my light died before most people around the globe managed to get their hands on one. I was fortuante to get one from BG to do a review on and it was one of the first they shipped out. I think BG did Klarus a huge favour by sorting me out so quickly otherwise I’d have been there slagging them off before anyone (well, most people) actually got their hands on one.

Lets hope they do the right thing and post in this thread.

freeme
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My G30 suffered the same fate last year. I used less than 15mins combined. Fortunately, I managed to get back 50% of what i paid.

-X3-
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freeme wrote:

My G30 suffered the same fate last year. I used less than 15mins combined. Fortunately, I managed to get back 50% of what i paid.


That’s not what I’d call great Customer service…

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chrisc
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That’s what I’d call utterly appalling.

If I went to Amazon and said hey this £200 phone i bought from you has worked for 15mins making calls and now it is just a paperweight” and they said “ah dont worry, have £100” I’d be furious.

I know you take the risk ordering stuff from “far away” but at the same time it should work and continue to work. My TV is from “far away” as is my phone, my tablet, hell my bed is probably made 1000’s of miles away but we expect stuff to work.

I’ve been offered 50% for something that arrived broken and I told them where to go. It’s happened a few times and I don’t get the logic. Why would I be willing to pay a company for something that is no use to me and I’ve got to throw away?

The Miller
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Tried sunwayman many times
Anf after months they responded
Tried pm on BLF yet? That usually helps speed things up

mortuus
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Shame klarus customer service sucks, that shouldnt be like that, useless company

Franz
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chrisc wrote:
What a brilliant way to keep customers happy!

My XT12GT was faulty and banggood sorted me out really quickly fortunately. I’d hate to have had to have dealt with Klarus on it. It wouldn’t have been great as my light died before most people around the globe managed to get their hands on one. I was fortuante to get one from BG to do a review on and it was one of the first they shipped out. I think BG did Klarus a huge favour by sorting me out so quickly otherwise I’d have been there slagging them off before anyone (well, most people) actually got their hands on one.

Lets hope they do the right thing and post in this thread.

Yes, Banggood have a very good support I was refunded 3 times without any problem and no needed to send back.

Unfotunately, my g30 dont came DOA unless I have no doubt my problem was fixed! Crying

Franz
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freeme wrote:

My G30 suffered the same fate last year. I used less than 15mins combined. Fortunately, I managed to get back 50% of what i paid.

I think you got a store refund, right?

O totally agree with – X3-, you lost a good amount of money, this not a good support.

Help us freeme, if this case do not solved, try with banggood telling then to avoid Darkus flashights! I think this will be the best solution for nobody gets a bad deal!

Franz
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The Miller wrote:
Tried sunwayman many times Anf after months they responded Tried pm on BLF yet? That usually helps speed things up

Darkus replied in their thread which will investigate my case.

So, I dont like the way of this going, I think all of this must be not necessary to get attention by Darkus and even if this case was solved, I would not buy their lights again….

Only one answer, one, they would tell which have a good amount of cases to solve and it take more time, but without anything feedback the time which I must wait can be forever Tired

Franz
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mortuus wrote:
Shame klarus customer service sucks, that shouldnt be like that, useless company

Yeah, thats what I’m feeling!

Mkduffer
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I bought an Mi7 that had horrible parasitic drain, documented here.

Contacted their customer support and got the run around so I’ll never purchase another Klarus ever again.

People say I’m a flashaholic like it’s a bad thing…

Patrickbateman
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I bought a Klarus XTQ2 last year with a very deficient switch.

I tried to contact Klarus, chinese and french support: never got an answer.

Banggood promptly refunded me without hassle, kudos to them.

Klarus you’re destroying your reputation one customer at a time.

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