My XT12GT was faulty and banggood sorted me out really quickly fortunately. I’d hate to have had to have dealt with Klarus on it. It wouldn’t have been great as my light died before most people around the globe managed to get their hands on one. I was fortuante to get one from BG to do a review on and it was one of the first they shipped out. I think BG did Klarus a huge favour by sorting me out so quickly otherwise I’d have been there slagging them off before anyone (well, most people) actually got their hands on one.
Lets hope they do the right thing and post in this thread.
My XT12GT was faulty and banggood sorted me out really quickly fortunately. I’d hate to have had to have dealt with Klarus on it. It wouldn’t have been great as my light died before most people around the globe managed to get their hands on one. I was fortuante to get one from BG to do a review on and it was one of the first they shipped out. I think BG did Klarus a huge favour by sorting me out so quickly otherwise I’d have been there slagging them off before anyone (well, most people) actually got their hands on one.
Lets hope they do the right thing and post in this thread.
If I went to Amazon and said hey this £200 phone i bought from you has worked for 15mins making calls and now it is just a paperweight” and they said “ah dont worry, have £100” I’d be furious.
I know you take the risk ordering stuff from “far away” but at the same time it should work and continue to work. My TV is from “far away” as is my phone, my tablet, hell my bed is probably made 1000’s of miles away but we expect stuff to work.
I’ve been offered 50% for something that arrived broken and I told them where to go. It’s happened a few times and I don’t get the logic. Why would I be willing to pay a company for something that is no use to me and I’ve got to throw away?
O totally agree with - X3-, you lost a good amount of money, this not a good support.
Help us freeme, if this case do not solved, try with banggood telling then to avoid Darkus flashights! I think this will be the best solution for nobody gets a bad deal!
Darkus replied in their thread which will investigate my case.
So, I dont like the way of this going, I think all of this must be not necessary to get attention by Darkus and even if this case was solved, I would not buy their lights again….
Only one answer, one, they would tell which have a good amount of cases to solve and it take more time, but without anything feedback the time which I must wait can be forever :weary:
Really sorry to hear about your problem. Hopefully it does get sorted now that this problem is visible on the forums. But also sucks that you had to go this route.
Yes, I feel very sad to take that way to solve that ptoblem, but it seems effective.
Bangood send an email for me asking if its possible to send the head of this light and I dont accept, the head have glued screws, I tried 3 times to unscrew and only I can do was rip some layers of my left hand skin :confounded:
So, I think now the warranty is in progress :partying_face: