What is your write of budget for faulty items? (USD)

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everydaysurvivalgear
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What is your write of budget for faulty items? (USD)
0-10
47% (7 votes)
10-20
27% (4 votes)
20-30
13% (2 votes)
30-40
7% (1 vote)
40-50
7% (1 vote)
Total votes: 15
Edited by: everydaysurvivalgear on 05/19/2017 - 00:24
everydaysurvivalgear
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Hey lads i have always wanted to ask this question seeing as we are all different and have different opinions on what is right and wrong. If i was to buy here (Australia) i except warranty to be issues to be handled easily. Which is never the case.

Basically how much money are you willing to lose over a faulty product you bought from China before chasing the company up?

How long do you except to be able to return/get a new product for your broken item?

Lets say a $10 light would you chase the company up after 3 months of use?

Realistically we have no rights when we buy from overseas companies. Our governments can not enforce laws to overseas based companies even if they ship to us. Some companies do offer global warranties but you are really by your self trying to claim that warranty. You have no government agencies to help enforce that warranty. No question we really have no warranty when we buy from overseas its up to the say company to offer a warranty if they want.

Should we as consumers be doing more or less to change the face of online retail?

Lightbringer
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If I know I’m buying junk just because it’s cheap (bad idea, because it reinforces that incentive for companies to sell even more junk), I’d expect it to break, and rip it apart for parts like a dead Borg. Or if there’s fraud involved (“high quality like XYZ!”), I might chase after them just for spite.

A legit dud, sorry, but whatever warranty the seller makes it out to be, I expect them to make good, or expect a public shaming.

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

MILSPEC
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so far I haven’t had really bad experiences, only a few counterfeit products (which still worked somehow).
A consumer can read up on boards like BLF and learn which manufacturer to trust (i.e. Convoy, Thorfire,..) and where to buy.

Ozythemandias
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It depends. If it was bought through paypal, $1 is unacceptable and I’ll chase it because opening a paypal claim is minimal investment.

If its not paypal and a hassle then something like 20-30 would probably be enough to prompt me to pull out the medium sized guns and whine about it on message boards. $100+ and I’ll go all out Evil

I dont think I’ve ever gone “all out” for any product, closest I came to was for a jeweler that damaged my wedding band during resizing and denied all responsibility. Most of my issues are small dollars and paypal, usually non-deliveries, eg. current issue with a non-responsive blf member. I was stupid and nice and paid via F&F but its not a lot of money so I’ll just complain about it here Smile

everydaysurvivalgear
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None delivery i would hit them up every single time! That is a whole other issue.

HKJ
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It is a difficult question to answer for me. I often buy something I expect to be bad and even if I do not expect it to be bad and it break down I will seldom do much about it. I do not want to waste a lot of time on faulty product.
With that said I do sometimes complain about faulty product on ebay, last time was a faulty serial adapter (Used the fake chip that the new drivers rejects). I must admit I was a bit surprised about the service I got. My main problem is returning items, because the Danish postal service is rather expensive, but the seller had to pay for returning the faulty adapters. In the end I got both the price, shipping and custom returned and I did not have to return the item (If I get around to do some soldering it might be usable).

My website with reviews of many chargers and batteries (More than 1000): http://lygte-info.dk/

ARsee
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I've have an issue with an EagTac bought through illum.com.

iLum did not want to address the problem to resolve, and sent me direct to EagTac.

EagTac has yet to resolve.

There will be no more purchase by me of your products.

 

 

 

patmurris
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When buying from chinese vendors i usually don’t place orders over $50 and in the worst case scenario i wont go mad if it gets lost. I’ll spend a bit of time trying to get it right but wont lose sleep on it. Across dozens of orders during the past four years i had very few issues and most if not all were settled.