Tried sunwayman many times
Anf after months they responded
Tried pm on BLF yet? That usually helps speed things up
Shame klarus customer service sucks, that shouldnt be like that, useless company
Yes, Banggood have a very good support I was refunded 3 times without any problem and no needed to send back.
Unfotunately, my g30 dont came DOA unless I have no doubt my problem was fixed! :cry:
I think you got a store refund, right?
O totally agree with - X3-, you lost a good amount of money, this not a good support.
Help us freeme, if this case do not solved, try with banggood telling then to avoid Darkus flashights! I think this will be the best solution for nobody gets a bad deal!
Darkus replied in their thread which will investigate my case.
So, I dont like the way of this going, I think all of this must be not necessary to get attention by Darkus and even if this case was solved, I would not buy their lights again….
Only one answer, one, they would tell which have a good amount of cases to solve and it take more time, but without anything feedback the time which I must wait can be forever :weary:
Yeah, thats what I’m feeling!
I bought an Mi7 that had horrible parasitic drain, documented here.
Contacted their customer support and got the run around so I’ll never purchase another Klarus ever again.
I bought a Klarus XTQ2 last year with a very deficient switch.
I tried to contact Klarus, chinese and french support: never got an answer.
Banggood promptly refunded me without hassle, kudos to them.
Klarus you’re destroying your reputation one customer at a time.
Try contacting user Klarus Tactical here http://budgetlightforum.com/user/23448
And post your full complaint here
WOW two more cases, Darkus playing Pranker style ;
I did post there and in #26 Darkus replied but nothing about feedback for then 
Some users posted too, but Darkus ignored again…… Lets try Darkus again 
I sent back the same email to those address which you povided, but as you could see in the post #5 I have sent for that service@kalruslight.com
Really sorry to hear about your problem. Hopefully it does get sorted now that this problem is visible on the forums. But also sucks that you had to go this route.
Yes, I feel very sad to take that way to solve that ptoblem, but it seems effective.
Bangood send an email for me asking if its possible to send the head of this light and I dont accept, the head have glued screws, I tried 3 times to unscrew and only I can do was rip some layers of my left hand skin :confounded:
So, I think now the warranty is in progress :partying_face:
So, Banggood and Klarus replied me, they tell will send a new G30.
Klarus told about which cause the slow for reply my email, I understand and wait for the end of this case.
Thanks for all helping by users of this forum, a great help no doubt, and thanks Klarus to solve my problem. 
That’s great news, thanks for the update!
finally! :)
Pity, that such a shitstorm was needed to solve that case.
Glad you got it sorted out, all we have is this forum to try to keep from getting screwed over. If he wasn’t a blf/tlf/CPF? Member would it even be fixed? Or still waiting fkr replies and run around? It took community muscle to get anything dine. I feel sorry for the guys that have no idea these forums exist. And the thing is a few companies actually get it. We are the majority of their sales. Its not the average person buying flashlights its enthusiasts and first responders/military that care about good reliable gear and customer service. A small subgroup of people. Thorfire gets it, little vg10 reflector mix up instantly taken care of just send a email and get a new light. Convoy gets it, even seen nitecore make good on their 5 year warranties granted it takes awhile but they will fix the light.
Just like with any kind of business, it takes 10 good sales to get one good experience mentioned, and one negative experience and everyone knows about it.
KLARUS SERVICE CENTER to Solve All ISSUES for YOU Here!!!
If you have a broken Klarus flashlight, please read the thread and post your experience in how Klarus did or did not resolve the problem. They seem serious about maintaining their warranty this go around. We wont know till we get some feedback from those with broken lights.
Good luck to all.
Again… Klarus, thank you for for your presence and customer service. Please assist the others who have not received proper warranty service from your company.