Arrived 06/30 Klarus light by warranty (updated thread)

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RobertB
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Try contacting user Klarus Tactical here http://budgetlightforum.com/user/23448

And post your full complaint here
http://budgetlightforum.com/node/54428

Franz
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Mkduffer wrote:
I bought an Mi7 that had horrible parasitic drain, documented here.

Contacted their customer support and got the run around so I’ll never purchase another Klarus ever again.

Patrickbateman wrote:
I bought a Klarus XTQ2 last year with a very deficient switch.

I tried to contact Klarus, chinese and french support: never got an answer.

Banggood promptly refunded me without hassle, kudos to them.

Klarus you’re destroying your reputation one customer at a time.

WOW two more cases, Darkus playing Pranker style ;

Franz
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RobertB wrote:
Try contacting user Klarus Tactical here http://budgetlightforum.com/user/23448

And post your full complaint here
http://budgetlightforum.com/node/54428

I did post there and in #26 Darkus replied but nothing about feedback for then

Some users posted too, but Darkus ignored again….. Lets try Darkus again

Franz
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Klarus Tactical Flashlights wrote:
Hi,Franz,

Sorry to hear the problem.
Could you let us know which email you have sent? Actually we didn’t receive your email, pls contact us again with all the details and pictures by email info@klaruslight.com and CC to service@klaruslight.com, we will email you back to solve problem for you ASAP.

Thanks.
Klarus

I sent back the same email to those address which you povided, but as you could see in the post #5 I have sent for that service@kalruslight.com

SoCalTiger
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Really sorry to hear about your problem. Hopefully it does get sorted now that this problem is visible on the forums. But also sucks that you had to go this route.

Franz
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SoCalTiger wrote:
Really sorry to hear about your problem. Hopefully it does get sorted now that this problem is visible on the forums. But also sucks that you had to go this route.

Yes, I feel very sad to take that way to solve that ptoblem, but it seems effective.

Bangood send an email for me asking if its possible to send the head of this light and I dont accept, the head have glued screws, I tried 3 times to unscrew and only I can do was rip some layers of my left hand skin Sick

So, I think now the warranty is in progress Party

Franz
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So, Banggood and Klarus replied me, they tell will send a new G30.

Klarus told about which cause the slow for reply my email, I understand and wait for the end of this case.

Thanks for all helping by users of this forum, a great help no doubt, and thanks Klarus to solve my problem. Big Smile

SoCalTiger
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That’s great news, thanks for the update!

M4D M4X
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finally! Smile

 

already member of M4DM4X.com ?

the best deals are waiting for YOU!

 

before you buy elsewhere mail me: MARTIN@M4DM4X.COM - i will try to save you money!

sp5it
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Pity, that such a shitstorm was needed to solve that case.

Think of how stupid the average person is, and realize half of them are stupider than that. George Carlin

 Anyone offended by my signature please fill Complaint Form. Thank you.

Speed4goal
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Glad you got it sorted out, all we have is this forum to try to keep from getting screwed over. If he wasn’t a blf/tlf/CPF? Member would it even be fixed? Or still waiting fkr replies and run around? It took community muscle to get anything dine. I feel sorry for the guys that have no idea these forums exist. And the thing is a few companies actually get it. We are the majority of their sales. Its not the average person buying flashlights its enthusiasts and first responders/military that care about good reliable gear and customer service. A small subgroup of people. Thorfire gets it, little vg10 reflector mix up instantly taken care of just send a email and get a new light. Convoy gets it, even seen nitecore make good on their 5 year warranties granted it takes awhile but they will fix the light.

Just like with any kind of business, it takes 10 good sales to get one good experience mentioned, and one negative experience and everyone knows about it.

2/9 Fox Co (2009-2015) Semper Fi 0311/0331 Rifleman/Machine Gunner
Blf has changed a lot since I've been here. Lots of snow flakes and easily offended over nothing. When the forum use to be great and people joked around and could take a joke. It's a forum it's not that serious. Let's make BLF great again!

FlashPilot
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KLARUS SERVICE CENTER to Solve All ISSUES for YOU Here!!!
http://budgetlightforum.com/node/54575

If you have a broken Klarus flashlight, please read the thread and post your experience in how Klarus did or did not resolve the problem. They seem serious about maintaining their warranty this go around. We wont know till we get some feedback from those with broken lights.

Good luck to all.

Again… Klarus, thank you for for your presence and customer service. Please assist the others who have not received proper warranty service from your company.

itsonlyme
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Franz, in post #37, the email address posted is Kalruslight. Notice the spelling mistake? I’m not sure if that’s a typo or whether that was the cause of no reply.
Good to see you getting issues resolved anyway.

Franz
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itsonlyme wrote:
Franz, in post #37, the email address posted is Kalruslight. Notice the spelling mistake? I’m not sure if that’s a typo or whether that was the cause of no reply. Good to see you getting issues resolved anyway.

Its a typo for sure, but only in that post LOL

in post #5 you can see the entire email which I sent Big Smile

FlashPilot, good to see this thread Thumbs Up

Franz
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Its shipped!

A new light is coming….

Please Klarus, some users like Mkduffer and Zeremefico still need your help! Support then quickly!

Franz
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Hi guys, I went here for update and tell which the new light arrived few days, its working (some seconds which I tested) and without problem.

Thanks for everyone for helping Thumbs Up

Conan the Worrior
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Thanks for the warning.

Quantity is a quality

Collection:
1. Convoy T2
2. Lumintop Ant brass
3. Olight i3T Cu
4. ...

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