I’ve an order from 3/22 with the same status (Order Pending-waiting to be packed), but the recent PostNL tracking shows “Arrived at sorting center”, so the last Kaidomain status seems not to be always correct.
Hi friends,
I am sorry for the updated problem of our delivery status.
I guess your package that is contained battery and shipped by NL post. The delivery status will not update in the real time. We need to wait our logistic courier update the delivery status to us and our system will change automatically.
We would improve our delivery status and update the delivery status in the real time.
Please don’t be worried. If you have any question, you can leave me a message or send the email to sales@kaidomain.com for any further inquiry. We would help to solve our problem.
Best Regards
Ban
Hi Testerx
Sorry for the delayed of your package.
You can PM me your order number or send to sales@kaidomain.com
We would help to see what is the matter with your package and help to solve out the problem.
Best Regards
Ban
I’ve checked. Result is: There is no record on the subject item.
I’ve sent an email. The reply is: Since there is three consecutive public holiday in China (Qingming Festival), some package maybe delayed for some days.
Looks like they forgot to send my package. They sent it now after a month only because I sent them email asking about it. In my account order was marked as sent.
Ooh, that reminds me to pursue the reflector and pill that never arrived!
Ordered months ago… :person_facepalming:
Overall KD have been good to deal with but things are just that bit slower to arrive than what I get from GB or BG In amongst all the purchases made at KD, there is only 1 lost shipment of batteries that still haven't shown up since April so I'm writing that $12 off as an anomoly and giving KD the benefit of the doubt that someone else down the chain did the losing (maybe even on my customs end)
But then again maybe "A dingo took my batteries"
Hi
If you get any shipment inquiry or delivery problem, please feel free to contact me or our sales support sales@kaidomain.com
I recommend you to pay US$2 to send by registered airmail (if your total order amount is less than US$15). It will have the tracking status to show where is your package. If the package lost or any other delivery problem, we can claim our logistics courier or see what is the matter with the package.
Due to the safeguard aviation security, there is some chance for the package that is inspected by logistics courier and take out the prohibited items or checked by custom. Therefore it will have some chance for the package is being opened. If you get any item is lost, please let us know. We will responsible for it.
Hope you can understand with us.
Thank you
Ban
So far I had no problems with KD store (AliExpress). And the issues that emerged (1 pill was not in stock and was replaced by other, after the seller contacted me; 1 problem with tracking that I was promptly informed about) were solved! Great quality products and goo costumer service, at least from my experience! :+1:
I have ordered several things took 2 weeks to ship and that was only after I contacted BanL on this forum. Not sure what would have happened if I had not done that.
They do have great stuff.
Thank you for your understanding.
We would continue to improve our store and stock status.
Thank you
I am sorry for the KDLITER C8.2 CREE XHP50.2 flashlight is sold out on last month. And some packages are delayed for a week.
We had shipped out once we get it in stock.
I am sorry for that.
BanL does solve the issue! So I keep ordering.
Thank you for your understanding.
I know there is some parts we are not doing very well.
We must continue to keep improving.
If you have any question, please feel free to contact me.
I will let you know the updated order status.
Sometimes there is different accessories or parts in one order, some maybe not in stock. And we need to re-produce or wait to in stock for some days.
Hope you can understand with us.
Thank you
BanL, I sent you a PM.
Okay.
I will check the PM box and reply to you.
Thank you
Kaidomain doesn’t use https, at least not on Chrome. Is anyone concerned about security of data entry? Has anyone had security problems.?
since you are checking out via Paypal, no - not concerned. I don’t have any personal data on kaidomain (except the orders I had). I don’t know if my address is shared with KD, I can’t see it on my account.
they might have my email without encryption, I don’t mind. have a separate email address for Asia orders!
edit:
Your standard paypal delivery address will be shared to KD and stored. The address can be retrieved in the order list, the website is not secure. No other information (especially payment information) is shared or visible, AFAIK.
Kaidomain is good in my opinion. Great lights and prices.
I use to avoid KD if possible, because shipping was slow. But my last to orders arrived 7 and 9 days after ordering. Hope this keeps up.