Ok...GearBest is officially getting on my nerves!

Hi, Dear, I am here:) I got you wanna get refund, but Gearbest staff only promised to give refund to your GB Wallet??

your order number and ticket number, please, especially your ticket number,

let me check who dealt with the problem, why he or she never give you direct answer, fter confirmation, we here, give you direct answer.

Thank you for your feedback, enjoy your weekend:)

Hi,thanks for your reply!

I was first only given 3 options for a refund and straight to Paypal option was not among them so it was unclear if that could be done.

Your GB customer service was friendly but left many open questions.I never got an answer if I would be refunded the return shipping under warranty because if I don`t receive what I originally paid for,I don`t want to be paying 25€ which was the cost of the return shipping method the customer service wanted me to use for an item I cannot use.

I will send you a PM with the info.

Thanks!

I wasn’t going to say anything, but the purchase made July 28th Order No.:WW1707281253175890 (A Skilhunt H03) was missing the packet that contains the spare o-rings and plastic non-magnetic piece the replaces the magnet. I sent an email to Skilhunt and they were no help at all. They told me to contact Gearbest. So here I am Gearbest. Are you going to help me?

Oh Glenn....here ya go.... just for you while ya wait.

Guess what, they never responded. I’m not in the least surprised.

Ohhh…but you have to “think in sync” with the music…lmao… Good Luck !

Nothing is in sync with GearBest

Hi, Dear, sorry, missed the important info last week :person_facepalming:

Thank you for your sharing about your order number.

I will confirm something with my inner-staff about your package.

And Dear, you will got a email form the service center to confirm about your package info.

Actually, all about the package solution, I am in, trust me, I am stand the same side of you.

Hope you can provide some evdence the service center request since we have to provide evidence to the supplier Skilhunt, hope you can understand.

Best Regards,

Gearbest Rep.

I just got a refund for a Nitecore TIP that has not arrived after more than 90 days, I also got through a lot of standard responses asking for my address (which could they have, it’s in my account, and I have marked items as arrived before), to check with local post office (never helps, but I do anyways), and then offering reshipping (another 90 days? no, thanks), then offering store credit and then finally offering original payment refund (paypal in this case), which I took. I have had itens not arrive before from other store, usually after the 90 day mark it means it’s lost for good. I can’t say I’m not satisfied with the end result as I got my refund, but I found Gearbest’s handling a lot lacking. They have my address, the tracking number, the date of purchase, and my complaint, they could at least offer to reship, refund and give store credit in the same message instead of delaying. In this aspect, my refunds from aliexpress had always run smoother.

That said, I think this has a lot more to do with shipping method than anything else, most of the items I had lot in transit from GB and AE where using less know shipping methods that could only be tracked in some obscure site (the ones neither cainiao nor 17tracks not muambator would recognize)

Hi, Dear Customer, I am happy here to hear something from you for Gearbest service center improvement advice.

I asked about some of them about their normal way in communication with our Gerabest customers in refund or replacement.

They said, different prople prefer different ways of refund, some would like points, some prefer giftcard, some ask for replacement, or so.

They hold the view: Customers have no time to read about some terms and conditions, so we simplify all possible ways we can help, so we list solution 1, 2 or 3…

……

Hope Dear all, we can kindly understand :person_facepalming: all of us do not wanna waste of our time,

Dear all, after you read about terms and conditions, you can copy some as evidence, and send to the service center staff and say, I prefer the way, I decide.

Then they can catch the focus, and follow your way.

In conclusion, Dear, sorry for our complex preocedure about service terms and conditions.

Hope you can read the terms and conditions before you open a ticket, and you can ask for the way you prefer, they shall follow your choice.

If you are not busy, then you can follow Gearbest service center, step by step, they are ready to help you, always.

Thank you for your klind support and better understanding to them, thank you!

Update to my case: Gearbest representative here did exactly what promised and got my Paypal account refunded after weekend. Thank you for that

Thanks for responding. Hopefully you can send me these missing items. BTW, I love the headlamp.

Just a lasted few orders, it had shown that during the packed-dispatched and shipped process spent around 1 week, some orders spent around 10.

Some orders i can not wait so i asked for the refund. Compare with BG or Ali they just shipped not more than 3 days after the full payment some orders just 1 day after.

And GB tracking number that prepared sometime can not work even if they sent via Kerry Express. BG and Ali almost sent via Post service some orders just wait for 10-15 days.

I think if GB can improve the process/decrease time form the store to the shipping carrier it will be good. But i understand that some time they have to collect for the numbers.

Hi, Dear, would you mind giving us your order numbers(or Gearbest register email) by PM, please?

I will check all details about your packages.

Thank you for your support and understanding.

Best regards,

Gearbest

Not that GB is messing with my nerves, but I have a question…for Gearbest
I ordered a Nitecore TIP that is “pre-advised” since 9/15, 10 days ago.
On GB website and App does not appear any other tracking information, and on PostNL I find exactly the same information.
Is it possible that it hasn’t been shipped yet?!

I ordered other things some days before the 9/15 and I can track them, not through GB site ( :person_facepalming: ) but through the post companies, and they’re on their way to me. But the TIP…doesn’t seem to move !

I appreciate any info on this! And I’ll understand if it is delayed, I just don’t want it to be forgotten in some wharehouse :wink:

I have a Klarus XT2CR that has been “Pre-Advised” since august 29

What does “Pre-Advised” mean? BTW, I’m still waiting for a response for my missing spare Skilhunt H03 O-rings

And I suppose you also can’t track it on the site, app or other app or tracking services from the post companies, right? :person_facepalming:

I guess it means that GB will send it from their wharehouse to a post company, and the “pre-advised” means that it will be tracked when that post company receives the package and makes its distribution. The pre-advised seems like a “now it is possible that you can’t track it, but the post company is already advised that they will make that order’s distribution”!!!

Ex: I have a Opus charger that on GB website is only marked as “pre-advised”, but it was already shipped to a post company related to Correos Line (Spain). Right now I now it is in the United Kingdom, then it will come to Spain, and then to Portugal.

Urg. I got one order that was apparently hung up in customs for a while, then the last status message I got said it was delivered. ?!?

Yesterday, the 24th, was a Sunday. Ain’t nothing being delivered on a Sunday!

I’m going to wait ’til tomorrow, then bring the printouts to the local Post Orifice and see what’s going on. Maybe it was delivered to them but not out for delivery to me.

Around here, packages get delivered on Sundays, but mail doesn't.