They don;t follow their own rules. On this page: https://support.gearbest.com/en/knowledge/500
It clearly says that “Please note that orders “shipped out” cannot be cancelled.” My order is paid but not yet shipped (maybe packed, I need to check), I opened a ticket and they said they cannot cancel my order…
The problem is, the item that I didn’t receive is a replacement item, for which I had to pay separately.
I was asked to pay for a new item using invoice that was emailed to me. And so there was no way to apply insurance.
I see. Gearbest rep here is very friendly and helpful. It’s weekend, so you might have to wait until Monday, although rep often works on Saturday as well. I’d wait until Monday and if you don’t get a reply pm Gearbest here.
Ordered on presale and paid 46.99 USD by PP for an item(flashlight of course) since 19 September.
They didn’t sent yet.
I ask why and they offer to change the item or wait another 15 days.
I sent the list with 3 items total valued 45.99USD but they do not want to send because this prices items have coupons.
As I understand their’s presale policy is to take our money and delay how much they can the shipping hoping to change with full price items.
I sent private message to GB BLF and no response.
They response only to public messages, that’s show how much they respect as.
I feel cheated and disappointed by GB.
I’m also experiencing a significant delay in shipping from Gearbest. I put in an order for a few items (all listed as “in stock”) 10 days ago and it has been sitting in “Packed” status for over a week. I paid extra for faster shipping too. I put in a ticket and they responded with some confusing information about the original order having an incorrect phone number (number of digits). I used the same exact info (stored in my account) as I have on all of my previous orders that have shipped promptly for in stock items. I double checked verified that the phone number on the original order was correct. I’m not sure what is going on over there… maybe they are changing their shipping logistics system.
Anybody else experiencing unusual shipping delays for in stock items? (from the time of order until the order actually shipped - not including delivery times that are outside of their control)
I’ve been waiting over a month for a bike rear light to ship and it still says “processing”.
I click the “dispatch faster” button every day but it makes no difference.
We sincerely apologize for this issue.
Could you please PM your order number? You can find it in :My account>>My orders https://login.gearbest.com/m-users-a-sign.htm?type=1.
We will do our best to help.
Please let me know if you need further assistance.
Total delivery time = Processing time+ Shipping time
1.Processing time:
All Gearbest products require a processing time.
It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Some items can be shipped out within 24 hours.
In the past, I’ve had good experience with Gearbest. My orders went from Order Submitted to Shipped status within the specified time stated on the item pages. After shipping, delivery time is out of Gearbest control and will depend on the shipping method selected.
There is another thread comparing the various shipping methods to the US. They previously had 2 options to the US called USA Express and USA Line, and both were reliably tracked (with USA Express being the faster of the two). I just checked and see that now there is only one priority line choice for USA shipments: “USA Express”.
It’s only the most recent order that went from Order Submitted -> Processing -> Packed …. and is still sitting in Packed status for over a week.
I sent a PM to Gearbest as requested… so we’ll see if I can get an answer on why it is stuck… maybe the package is laying behind some filing cabinet
Placed my order and payment on the 13th, on the 18th I received instructions for payment verification, sent the same day. Order marked shipped on the 21st, tracking site says shipment posted on the 25th. Left Guangdong Export office on the 29th.
What sucks is I had to pay an extra 4USD for the “express” shipping, should have went with the cheapest registered mail option if I knew beforehand of the 3-7 business days packing/processing time. First time ordering from GB but learned my lesson.
Hey how are you doing man? welcome to BLF! :partying_face:
The first couple of times is just awkward when you try to understand what is going on with your goods being processed before being shipped. Then when it’s shipped you have the tracking mystery…
The thing is that eventually your light will show up. And the more lights you order from different vendors, the more “feel” you get in terms of the process, and you get accustomed to it.
And hey, I just placed an order for (another) Zanflare F1 for $10. I mean, hey I don’t mind the extra wait… :sunglasses:
We sincerely apologize for this issue.
Could you please PM your order number? You can find it in :My account>>My orders https://login.gearbest.com/m-users-a-sign.htm?type=1.
We will do our best to help.
Please let me know if you need further assistance.