I ordered a lowly NW XP-l Hi for my Manker U11 before my safari in Africa. I ordered it like 6 weeks before - ample time. It gets to a month and nothing. I speak to Kaidomain and they had forgotten to send it. They apologised and dispatched it the next day, and I accepted that it wouldn’t come in time. Two weeks later, on the very day of me leaving it arrives - but I had no time to do the swap. Mildly irritating at most.
Amazon take 10 days to deliver free orders, they hold onto the order for 9 days and then delivers on the 10th to make delivery so painful that you sign up for Prime.
Ha Ha, Jokes on them, I order from eBay instead.
John.
I have stopped ordering from them lately. Great light selection and parts but WTF is wrong with the shipping system/department??
Well then that is a shame because they do seem to have an excellent selection of lights and parts for us flashaholics. At the very least, I wish they would be less robotic with their customer service responses when they have shipping problems or made a mistake in not shipping. To me, the response I got was very matter of fact, just made it seem like they didn’t really care to make things right and correct the problem. Like I said previously, maybe I’m expecting too much or being unrealistic based on the levels of customer service we get here versus elsewhere in the world… again perhaps something is lost in translation.
Ask for the money back
They return the money through PP and the dispute will close automatically
Then, with the money you order again
This way you keep PP protection
After closing a dispute, you can not reopen
Hi
I am sorry for the situation for your case.
In your order, you had made 4 different kinds of LED drop in. I am sorry for one of the LED drop in does not in stock and cause the delayed of the package. I know that is the not a excuse for the delayed of your package. And there is China National holiday in the first week of the October. Some LEDs is not arrived on time and we cannot assemble it.
Once the LED drop in is ready, we had arranged to ship out asap.
If you get any problem on your order or shipment, please feel free to contact me in here or send an email to sales@kaidomain.com
We will follow your problem and see what is the matter.
I am sorry for that.
Thank you
Ban
4px is once of international logistics courier.
If you are not worry your order, you can cancel the order and we will fully refund to you.
This is the great protection of shopping online with Paypal.
Thank you
Ban I appreciate the response and I would like my order to be completed. Can you please tell me when I can reasonably expect to receive the order now that it has been delayed? Are we talking another 2 to 4 weeks? Also, does 4px deliver themselves here in the US or do they hand the package over to USPS to deliver like DHL?
As i know, your package is ready for shipped out.
It will take around 14 to 20 working days to be delivered. It must leave Hong Kong within 1 to 3 days.
I am difficult to promise when does the package can be delivered to your hand. The deliver time will be affect by the custom or local logistics courier. As i know, they will co-operate with some local logistics company in some places.
Thank you
OK Ban, thank you for the update. I will keep checking the tracking information. When I am comfortable with the tracking status, I will consider closing the dispute.
Hi friend
If you concern you cannot re-open the dispute in Paypal, we can refund to you. And you can consider to place the order again or not.
Sorry for any inconvenience cause to you.
Thank you
Ban
Kaidomain shipped order after 10 days. I think ill find another place to buy
Order No: 1712220019 from 23-12-2017 has never been received.
It’s time to open a dispute through Paypal 
In my experience Kaidomain is faster than average on shipping from that side of the world.
Now I get 90% of all my lights and related parts from Kaidomain.
I,m really angry. Expensive to buy, slow to ship, 7 weeks already waiting, opened case too. Really not recommend to buy from it
The reason it takes a while is because ban makes all the orders as they are ordered and he test the products before sending them out.
So it takes time to build the items!
Message BanlL on here with your order number i am sure he can help you.
http://budgetlightforum.com/user/14720
Unfortunately, the reputable seller decided to save on the shipping price, but fell on time. Well, reputation is easily lost despite the remarkable range of products.
Hi friend
Please consider to use registered airmail for the shipping method.
Your package had left China already or you can try to contact your local post for the delivery status.
Sorry for any inconvenience cause to you.
Ban
Kd not updating order status in user accounts more than one month. Received mail with status shipped but without any tracking info. This thing need ti be faster.
Shipping speed is not KD fail.
Ive made so many orders and i only just set up an account the other day and it took a whole day to get the verification message that my registration worked lol. I guess every thing is manual at KD so he would have to update the system per order manually.
When i order LEDs from other suppliers it takes up to a week to ship the order out because they also flow the LEDs as ordered.
Lost orders are a full separate issue. Many reason why they could get lost and its hard to track with standard postage.
Maybe ban can split ship orders if there is a major delay by default?