Quote: people joining just to complain.
makes me want to join a forum dedicated to complaining about idiots who join forums to complain.. :X
Well, let me put it this way:
- This year I’ve ordered stuff 28 times from Banggood.
- Some orders were for as little as $2.50
- Twice , the item was out of stock. I promptly cancelled the order, and got a refund within 2 days
- Mostly, my orders arrived at my doorstep within 12 days (not including Sundays)
- Generally, batteries took longer to arrive (16-22 days). The batteries came via Sweden
So far I’m quite satisfied. Will continue to order from them.
Hey how come you get them shipped so fast? My stuff normally reach me around 20-25 days. Batteries can take a month to 1.5 months… Did u upgrade shipping?
Well, it seems that I am lucky: All batteries arrived in less than 15 calendar days (standard free shipping)!
Other stuff took up to 6 weeks, but by now, all orders arrived (34 so far).
Whenever products were out-of-stock I was contacted, once I ordered a wrong plug and got a free replacement, and once two USB LED lights were missing which were also replaced asap.
I have absolutely no reason to complain!
+1….
I have had bad experience with DD, FT, GB but none so far with BG. Reporting this crap post.
Always upgrade! My patience dealing with slow shipping ran out back in 2014. :P
Usually the cheapest upgrade ~$1-2 arrives within 2 weeks, versus 4-8 + weeks.
And if the item is ~$80+ DHL (Around 3 days to arrival) is usually free, or very cheap (~$5).
Also, this thread got a major necrobump. It was dead almost 3 years ago!
I’ve placed 20 orders with Banggood over the past three months:
15 orders have gone smoothly
3 orders are less than 2 weeks old and are still in transit.
12 items were delivered with no problems, delivery times ranged from 6 to 21 calendar days.
3 orders had some (small) hiccups
1 order was canceled after being notified that the item wasn’t currently in stock.
1 order was canceled after being notified that shipping to Hawaii incurred an additional shipping charge of $80.
1 order was backordered from 10/19/2015 and just shipped out earlier this week.
And two orders I had to make claims
1 order was delivered containing the wrong item, claim was settled in less than 72 hours after providing photos documenting the wrong item.
1 order (set of 7 tweezers) was delivered missing an item (1 tweezer), claim was settled on the same day that I made it.
Overall, I’m very pleased with Banggood’s service. 
Just lucky, I guess. I only use ordinary or registered post.
And I keep track of all my online purchases (in case I have to lodge a dispute).
Just to give you an example of my latest purchase:
- Ordered an Olight from BG on 27 November
- Shipped out next day, 28 November
- Arrived yesterday, 9 December at my doorstep
- Everything seems to be in order (It’s a bloody good light, IMHO)
and so far I have had good luck and no issues and my first order from GearBest was a Ganzo724 and after 3 months no knife I filed a dispute with paypal and it showed up in two weeks ,it mainly a gamble with all Chinese vendors sone worse than others.
I ordered my BLF A6 and an olight 18650 from there and received it in six days. The trick is to order stuff they have in stock in their US warehouse. Otherwise it’s guaranteed 3 weeks.
Hello,
My Name is Dirk U. from Austria (EU). I don’t speak English very well, sorry for that, but I think you will understand my situation. I joined a Banggood.com YouTube Giveaways, and Banggood faked a lot of participants to save much money!
It is the 25th of October, Banggood uploaded a video of their huge giveaway with 150 prices.
Link here: - YouTube
To join the giveaway you had to upload a photo to social media, so you should find each participant with the #Banggood11. But you will only find about 10 entries (including my entrie).
Here are the whole rules they posted in the Youtube description;
Then on 8th of September they announced the first 50 winners in this video:
One day later the next 50 winner in this video:
And next day the last 50 winners in this one:
On the first day the first winner’s video is from YouTube. The next winner posted his photo on Facebook and the second photo is from me. I won 20$ Bluetooth Headphones. Then on day 2 the three photos are from Facebook again. On day 3 they only showed one more video from YouTube and one photo from Instagram and no third winner like in the other two announcement video. It’s because they have to had no more entries. In Total they gave away a maximum of 7 prices!
So I contacted Banggood because I think it is really unfair they only give me 20$ Headphones and keep the cool and expensive stuff themselves. They told me all participants are legit. After I asked them to show me some of the other participants, which I think are faked by Banggood they didn’t answer me. I am very disappointed and sad. I will never buy from them again and you shouldn’t too.
Thank You!
Here is the whole e-mail conversation:
^ I will only speak for myself. You just made Banggood look good to me.
lol The things you have to put up with in customer service… amazing sometimes. I’m glad I have very little of that to do.
banggood was amazing so far. every shipment arrived. great packaging and not one product had any issues.
my first order from BG, so far it seems a bit slow compared to gearbest stuff from china or what do usay ? terminal go away it means it left country or ?
2017-09-08 10:27 Guangzhou Terminal go away
2017-09-08 10:27 Guangzhou Terminal Leave the traffic
2017-09-08 10:27 Guangzhou Terminal go away
2017-09-08 10:27 Guangzhou Terminal Leave the traffic
2017-09-08 04:00 Guangzhou Shipped
2017-09-07 10:25 Guangzhou Exchange Bureau Has been exported straight seal
2017-09-07 01:32 Guangzhou packet of large collection and processing center Leave the next stop [Guangzhou center]
2017-09-07 01:32 Guangzhou packet of large collection and processing center Leave the next stop [Guangzhou center]
2017-09-06 22:05 Guangzhou packet of large collection and processing center Has been closed
China 2017-09-06 21:22 Guangzhou packet of large collection and processing center Has been received
Machine translation isn’t able to translate properly, since the actual shipping codes are sort of shortcut coded too (in Chinese).
The “Leave the traffic” must actually mean “scheduled for dispatch”, ie. it is scheduled to take the next available “ride” (assuming the carrier has enough space for that parcel, depending on the parcels priority level; cheaper type parcels get lower priority to get a “seat” - in which case, it will have to wait for the next available ride)
The “go away” must mean “already departed”, so the parcel has actually gotten a “seat” and has left the station (no mention of whether the next destination is a transit destination or final destination country though).
“Guangzhou Terminal” is the parcel’s current location when the tracking info is being updated; not sure if this is the post office or a train/airplane terminal.
This is so funny...If they want to save money...why would they do a give away? wouldn't it be cheaper just not do the whole give away thing?
How many free advertising do you think they can get from this event compare to how much AD they already put on all the media...I don't think Banggood is trying to use this event for some free advertising on social media..
There is a thing called Chinese social media...which is not facebook, not yutube, not IG and not tweet since people in mainland China cannot even go on most social media...Have you tried to find those entries on Wechat or weibo?
Also..didn't you win something for free? how is that unfair?
Not winning enough ≠ losing....
I ordered about 15 items from them.
Three orders are batteries...only one nitecore came...
I live in Canada, apparently it is not ok to ship batteries to here unless there are from nitecore?
Anyway, they contacted me and canceled my order for all the unshipped batteries and refund me in the same day.
I think they responded fast and handled it well enough.
However, I would be happier if they can tall people what they can or can not ship before the order.
I still have some orders not arrive yet, but all the items that i did revise were well packed and shipped to me within 20 days.
One problem is the tracking....some of the tracking stop updating after the items left China...
All those being said...I do still like Banggood so far. I will buy things from them as long as they deliver well.
Not very pleased with the service I received. Ordered 5 Astrolux A01. Two of the five are Dead on Arrival. When I go to the customer service page on the banggood site it asks for all my information. It refuses to accept the order number that I have printed on the invoice in my hand. I am thus unable to get a hold of their customer service. I will not order from them again.
Please let me be clear. In my opinion Banggood sucks!
So if banggood sucks, who would be our alternative?