After reading mutiple positive reviews on the MF01
I went ahead and bought it from Banggood.
Received a defective set with either the LED, TIR lens or the Circuit board.
Contacted Banggood and the after sales support is really appalling.
Banggood told me to replace the LED myself or that they will refund $5?!
Are you kidding me Banggood
did you pay with paypal, maybe you can ask for refund, this is unacceptable
they don’t know how hard is it to reflow a led on this huge MCPCB
You can not reflow one led without unsoldering all other leds temporarily, you will have to heat up the entire MCPCB. This can be done if you are in to that but Banggood can not expect any customer to do that.
Perhaps you can ask for a new ledboard with leds already reflowed? With a hefty solder iron you can solder the ledwires, and you have a chunk of copper with a bunch of nice emitters spare to pay for the trouble you had.
Fortunately, I did but it will take some time for a paypal claim.
Thanks for the reaffirmation, i was starting to think being difficult.
I reported the defect on 17th Nov the date I received the light.
And till date after 6 days and being pushed around to various customer service rep,
the best solution they have was an LED replacement, $5 refund or 350 BG points. :person_facepalming:
if you are not happy with reflowing a new LED
It is not acceptable BG asks a normal customer to do a reflow on a multi emitter board
Ask them for replacement MCPCB
tbh i have no knowledge on reflwoing an LED nor do i know how to replace the MCPCB myself.
Astrolux S1 , S2 , S42 were great lights that served well for a good price point.
Then the MF01 came along.
I have a couple of MH10 on the way, keeping my fingers crossed :weary:
Did Banggood hire interns for their Customer Service Support?
Look at the reply I got today, they’re asking me to ask someone to solder the LED for me.
Are you kidding me Banggood?!
Extremely unprofessional and irresponsible.
tell them that such an LED on a star cant be soldered with an iron, reflow needs a special oven and solder paste
Don’t bother, they will not understand what you are telling them. Instead propose them to have it repaired by a specialised electronics engineer and ask them to pay the $150 bill.
I’ve told them so.
Now they’re saying the defective MF01 might be damaged during shipment back.
And offer $16.5 and ask me to keep the defective light
!
!
We are very sorry for the inconvenience of your order 38431455.
For this problem, since return would cost money and time, also the shipping fee for return would be more expensive and this flashlight may be damage during the transport. So could you please keep this flashlight and accept us to refund S$16.5 for you?
Or we could offer you a big coupon if you want to order another flashlight?
Looking forward to your kind reply.
Best regards,
Mandy
djozz , you are absolutely right, I believe they are using google translate to communicate. Either way opening a case with Paypal seems to be the only option
I dont understand how they even can offer that as an option.
The amount of people who can do it or want to do it to a 80-100$ multi emitter light has to be like…. 3 people?
I reflow a few leds, but on a board that size………not gona happen.
Banggood needs to understand that not all flashlight buyers are able or even interested in moding/repairing lights. I would go so far as to guess more than 80% of their customers have no soldering equipment at all, and expect to simply insert batteries and use their lights.
Watching this, as I have a pair of MF-02’s and some other stuff coming from Banggood.
For reflow of this big star you need a heatplate or a plate you heat with a gas burner
I got myself a regulated heatplate
The good thing about such a controller it can calibrate itself to the heat elements and mass it heats up
To cool the stuff down I use a small can with cold water
light is defective, do dispute paypal, banggood is a joke these days… u did not buy a DIY flashlight kit, even if 1 led of all those multiple is dead it is dead and nothing else, its a pain in the ass id imagine to do that yourself thats even a joke they even suggest that… u dont buy a new flashlight to have to solder a new led because u got a defetive one… they must cover that and send the broken on to the manufacturer…
After receiving empty box, with double accessories but without Thorfire flashlight inside,it took me almost a month dealing with BG customer service, recording video, taking pictures etc. …
Eventually I give up and raised PayPal dispute, got my money in a week!!
their CS is a joke… file a paypal claim and escalate it to a dispute
you will receive a full refund
This is what i got today! 24/11/2017
It’s starting to become hilarious :nerd_face:
Exact quotes
———————————————————————————————————————————————————————————————————————————————-
We are very sorry for the inconvenience of your order 38431455.
For this problem, we are sorry that you want to return this flashlight, but there is one led could not work fine at that time so we really hope you could keep this flashlight.+For returning this flashlight, we afraid that the others part of this flashlight may broken also due to unknows cause.*
So could you please keep this flashlight and we would refund S$35 for you?
And you could order a new flashlight again.
Looking forward to your kind reply.
Best regards,
Mandy
