Last month I ordered printer ink refills from a local supplier so it would be delivered within two days. Two days later USPS tracking said delivered / left at my front door. I’ve had a few times when the USPS tracking site said delivered but the carrier didn’t actually deliver until the next day, so I wasn’t too worried. Ended up the carrier misread the numbers in the address and had left it on the neighbor’s porch. They kept it for a couple of days then finally brought it over.
If the post office says they delivered the package to your address, I don’t see how the seller is responsible as long as they used a reliable shipping method. It was either delivered to the wrong address, left in an area you haven’t checked (I’ve had packages left behind a brick post about 10 feet from my door so they aren’t visible from the street), or stolen.
All tracked packages I have received from Gearbest were always signed for. Tried in 3 destination countries. Is there a tracked delivery method that does not require a signature?
Contact GB again, ask them refund/replace or open claim with shipping company. I highly doubt they’ll do anything because they are all the way in china and don’t care.
If they don’t, call number on back of your credit card, explain the situation and ask to start a chargeback.
Your Credit card company will refund you if you did not receive it because it got stolen or delivered to the wrong address, no need to get black listed by GB, just call your CC company and explain what happened.
95%+ most likely misdelivered. In otherwords, they dropped it off at a neighbors house or even possibly the same house number on a totally different street (has happened to me). You have up to 90 days to file a claim with your CC I believe.
Since the holiday shopping season is now underway, package thieves will be busier, as well. If you’re going to have more packages delivered, consider having them held at the post office, UPS/FedEx locations. Or delivered someplace else, such as a friend or family member who is at home during the day, or to your workplace (if allowed). If you live in an apartment complex, have your packages delivered to the management office. Also, check to see if they have your missing package. If you live in a large complex, GB may have addressed your package to the wrong apt#. It’s possible that whoever received it, dropped it off at the office.
Every order that has tracked shipping (when ordering I select shipping option with tracking and pay extra 2-3-4$ for that) when it is delivered to my local post office requires signature to be hande to recipient.
If I am at home and postman brings package I have to sign for it otherwise he will return that package to the post office and leave delivery note in my mailbox, I have to take that deliver note, go to postoffice, show it (together with my ID document) to the guy that works with packages and again I have to sign for it.
But this procedure is not the same in all countries. I think you will have better luck if you try to track particular post worker that delivered your package because they all have particular streets they deliver to, one guy always works certain region and every post office has quality assesment officer to which you can speak if you have a problem, he or she is obligated to find your package and find out who delivered it, when and where.
Btw. could you send me your tracking number via PM?