This was my first purchase with kaidomain it took them 15 days to ship my items. It wasnt until i messaged them an asked them what was happening that they shipped it(even tho it was marked as shipped 3 or so days after purchase). They said it was because one of the items wasnt in stock but i find that hard to beleive.
Overall my kaidomain experience has not been good and i will most likely not use them again.
I think it’s a shame they’re so slow with processing orders these days considering they have an excellent selection and do seem to cater to us flashaholics as well as having a somewhat active presence here on BLF.
The shipping times have always been uncertain with KD, but because of Ban’s presence here since this year, the communication is much better than a few years ago (was non-existent). And because they sell unique and up-to-date items I’m a happy and returning customer
This is the protection feature by Paypal between buyer and seller.
When you open the dispute, we cannot ship out anything. To be fair to you, if you open a dispute, once you close and you cannot re-open. The best way is that we refund to your order and you place the new order again.
I can appreciate that stock can be an issue, but you need to have better communication with your customers. The fact that after my first message my order was updated to shipped and then wasn’t actually shipped until my second message 2 weeks later, seems dishonest. If you had messaged me to begin with and said the item was not in stock and then given me some options I would be more understanding, but the fact that I had to wait 2 weeks, ask what was going on, and then be told ‘the item was out of stock’ makes it seem as though it is just an excuse.
I too want don’t want delays and want your store to remain operational as you offer some great items and prices, but as a first impression, my experience has not been good.
i will give Kaidomain the benefit of the doubt and make another purchase but if a similar thing happens it will be my last order.
Don’t get me wrong, I do like many things about Kaidomain and agree with what you’re saying… It’s just that in my own experience in the past with them, it never seemed to take as long before as it does now for an order to process. I guess I should change my expectations.
I ordered some things with KD for the first time. I’d say so far they are great, but the shipper they use isn’t all that. 4PX Global’s tracking system is a mess. I’ve got a package still stuck in LA Airport and for whatever reason making the transition to 4PX’s tracking number to USPS tracking number is a big mess. I’m still waiting on the package and all I get from 4PX’s tracking site is Custom’s clearance in progress for 7 days now. The last update was the 16th.
