Gearbest Support..here we go again

Does that excuse GB say anything?
No substantiation needed?

How about demand GB videos showing all items are packed?

“How about demand GB videos showing all items are packed?”

I like this idea, :+1: BLightSam.

I never even talk to them, I don’t know why people do.
Just open a Paypal claim and let them deal with it. If you shopped with a credit card call them - talking to Gearbest is always a waste of my time.

It`s good idea. But I`m not sure this will help to resolve a problem.
I see two ways:

  1. Resolve a problem with GearBest directly.
  2. Open dispute with PayPal.
    In my opinion the best to use both.

The Gearbest of the GB Deals advises to contact GB CS as if that will solve the issue. I did and got the auto response that I would get responded to within 24 hours. Nothing came thru even after 3 days. So I filed dispute with PayPal.

The first response from GB was chiding me for not contacting GB CS before filing dispute. So I showed the GB email with the 24-hour promise. No response to that. I escalated the dispute (but then cancelled it as the item was finally delivered after 7+ weeks).

Definitely not a pleasant experience.

Ok, but does this work, since my single PayPal order consists of several items, I’m only disputing the defective item, which is a fraction of the entire amount? Is that possible on PayPal (partial amount, not the entire amount)?

I dont get why I sign in, click view tickets and I have to sign in again, ridiculous. then they took 2 weeks before they shipped an item I did not get yet and use the shipping date, not my order date as the starting point of delivery window, ugh.

Same happens to me regularly as well. Very annoying. :smiling_imp:

Since you are filing a dispute with PayPal, go by the PayPal transaction number, and then spell out your issues in the dispute detail (?). In there give the BG item number for the item you have issues. GB should be able to pinpoint the item with issues.

I am done with Gearbest.It is great until you do not receive an item and then you enter a customer service Nightmare.Their ticket system does not function due to technical glitches that prevent me from viewing my tickets.They repeatedly send links that do not allow you to access your tickets.It does not matter what you say you will not receive customer service. Plan on filing a PayPal dispute to recover your money for items not received. I have experienced multiple episodes of shocking incompetence from Gearbest customer service and will no longer order from them because the lack of working customer service negates any benefit you accrue from the low prices.

In defense of Gearbest, I had a problem a few months ago and hlKARlnoob here suggested to pm the GB rep here on BLF. The rep was great and right away got things going and solved. First line of action would be to try and solve it through gearbest support and if that goes nowhere, the rep here can take over. Hard to not order from them when they have so many good deals! GB rep is CSgearbest

I have filed a PayPal dispute after at least 20 electronic interactions about the Convoy not received have not resulted in any resolution of the problem. If it is possible to speak to a CS that is on BLF I will do so in the future.

Gearbest Customer Service is now telling me that if you do not receive an item,a Convoy S2 in this case you only receive a 50% refund after going through a refund process going after the shipper.The agent,Sally says because I did not purchase shipping insurance I will not receive a full refund.I thought the members of BLF should know this is the Gearbest policy according to CS agent Sally.

It may be a policy, but I have just received two full refunds from Gearbest for items not delivered. I did not purchase insurance, nor did I pay for tracking on registered post. I do however have a long history of acknowledging receipt of packages, and giving good reviews when satisfied. These are the only 2 Items I did not receive from Gearbest in a total of 70 items ordered.

See feedback from Gearbest:-

That is the way I have been treated in the past.The CS rep.said today that as a “good customer”I would receive a 50% refund after sending them a long list of information they already have.I guess I am a good customer because I have made over 75 orders.

Just file a paypal dispute. They are required by law to deliver in full. Insurance is their problem, not yours. You wouldn’t be able to claim it anyway since you’re not the shipper. Oh, and don’t close the PP dispute before you are fully refunded, since the dispute will close automatically when you are refunded.

Same thing happened to me and I told them I would never buy from them again. They responded by telling me since I’m a good customer they send out the item again. In my case it was a $3ish item.

I initiated a PayPal dispute after a time consuming interaction with Gearbest CS.In terms of what my time is worth I have lost multiple times what the flashlight was worth.PayPal expects you to negotiate with the vendor and I have done that.I just want to warn BLF members that if you have a problem with Gearbest you will negate any savings you have gained with the good prices because it will consume over one hour of your time to obtain compensation.In my case it has become much longer than one hour because of technical problems relating to the link they send not working on my android cell or Chromebook. I have not experienced this lengthy process with the other Asian vendors I use.

I’m just saying, you don’t need to go through all that negotiation with GB. After GB’s first nonsensical email, file the dispute and upgrade it to a claim, and you’ll get your money back, shipping and all. Worked for me with both gearbest and banggood.

I have also had some frustration with Gearbest, but it all went away once I sent them a video. That seems to be the major hurdle in the CS script they follow.

And I agree w RobertB, as soon as you get tired of the email nonsense, exit the arena with a Paypal dispute and move on.