Google now does evil for a living. Prefer not to use them at all where I can avoid it. Even if I have to use a Micro$oft equivalent. They are less evil.
And Google is heading out of my life altogether. And that includes their @$£@$%%$ browser.
This forum email uses gmail but it is no big deal to lose that address. I've had to change all my contact details in the past. Don't want to have to do that again. But it has happened before and will happen again.
I find the RSS feed from DX works for me. If they announced it more than a couple of days ago and I don't know about it, it probably doesn't interest me.
I can't login. I tried from explorer, firefox, chrome, from my pc, from my friend pc. But nothing happend.
When i click to "Need a password reminder?" then i become an email with my password, so this part works.
I can login to CSE (customer service express) too. But i can't login to the forum........and to my account.
(I am not a "new guy", I am EvoX but i lost my whole email adress to this BLF nickname and account. So antib=EvoX)
DX has decided to stop contacting me in order to work out a deal. They refuse to reimburse me for the defective $33 laser pointer that I purchased. Their best offer is a $10 credit. After turning that down,and explaining how much money I have spent their, they have decided not to contact me anymore. What can I do to fix this??
ya, i think it is over 45 days now :( I guess that I have been so used to being treated fairly by them that this time around when I actually wanted a refund or new product, I waited too long to file the dispute and now they are giving me big hassles.
You could try filing another complaint later on and hope that you get a different person who will be more likely to help you. Other than that, you don't really have much recourse except to shop elsewhere in the future.
Nautic is right. In my limited experience with DX, they will give you the runaround if you try to solve a problem through their "RMA & Replacement" "Customer Service Express" system. If you have a problem, go straight through PayPal because DX will intentionally stall, and they will not try to help you at all. I ordered several items, including a $1.99 flashlight holster (sku.29355). The holster never arrived, so I went through DX's system and waited patiently for about 43 days, then I filed a dispute with PayPal. DX kept on asking me to wait another 2 weeks. After I filed the dispute with PayPal, DX had the nerve to change the status of the order to: "Processing Paused due to PayPal Complaint." I eventually got my money back through PayPal, but it took forever and it left a sour taste in my mouth. I'll continue to buy stuff from DX, but I will never again go through their Customer Service Express system. Also, I will create a separate order for every item I purchase; that way if one item never arrives, I don't have to explain to PayPal that I received most of my order except for one item. Also, I have read that creating a separate order for each item will get your items shipped more quickly.
Maybe I'm just very lucky but I've never had to go the Paypal route with DX in the years I've been shopping there. I've had to threaten to do so when they screwed up and send me a wrong item of higher value (honest mistake, somebody there must have fatfingered the sku) and then tried to use their RMA policy to get out of covering the return postage (not applicable, not an RMA issue, don't try to argue with a customer who knows your policy better than you, do not pass go, do not collect $200 ;)) and I've had to use my personal contacts there to make a refund happen but that's after several hundred orders.
They absolutely will try to stall. Don't let them. I know that they look at your order history so there is a good chance that they will treat me different from a guy with half a dozen orders. Is that fair? Well, I don't know. That guy is a customer just like me. His money is worth just as much as mine. On the other hand, they know that I'm not trying to scam them out of a $10 light after I've spent several thousand dollars there. In any case, they have been fair to me and I won't lie - I like DX so there's a chance that I may have more patience when dealing with CSE than most people.
If a CS rep (particularly a new one) gives you the run around, close the ticket and open another one (you can't have two tickets open on the same order). When they ask you to check the forum for a solution to your problem (and they probably will), do so. If there isn't one or if your item is simply DOA, tell them you did as you were told and explain the issue again in simple words. I can't stress that last part enough. Unless you know the CS rep, keep it short, friendly and simple. It's not uncommon for them to speak English as a third language. If that doesn't work, post on their forum. I go by lowrider over there and I'm happy to help when I can. :)