I have a Gearbest’s customer for over two years now and have ordered multiple items overtime.
Recently, I have ordered a notebook, it was worth about $1000. I have paid with Paypal and order has gone thru.
The next day my order has been canceled and refunded.
It was strange, because obviously, item was not out of stock and there was a flash sale running.
I have opened ticket and asked CS about why order has been canceled.
Then it has gone out of hands.
First, CS rep told me that order has been refunded because they wanted me to pay with Western Union.
It was 2017 and Western Union wasnt even present in my country and I have asked CS about why I cant pay with Paypal which I have used for years.
I was told that I cant pay by Paypal for such a expensive item.
I have asked whether if “expensive item” is considered to be an item which cost over $500 and CS confirmed it.
“Yes, for more than 500 USD, we have no way to accept Paypal or Credit card
All with be bank transfer or western union.”
Thats sounded fishy to me and I have opened second ticket asking the same question - why my order has been canceled.
Second CS told me another reason
“Please be notified that this order was cancelled and refunded as we’ve received a message from Paypal/card issuing bank that this transaction was unverified, and we cannot accept unconfirmed transaction.”
Thats a plain lie and I am using my Paypal account daily and its obviously verified.
It was time to ask CS rep here, on BudgetLightForum about my order.
I have asked gearbest(http://budgetlightforum.com/user/10960) about the same.
She has then asked Gina(CSgearbest http://budgetlightforum.com/user/12006) to check out my order.
Here is her reply:
“Please be notified that this order was cancelled and refunded as the item is not available any more.”
Item was and is still available and next reply from Gina confirmed it:
“Please be notified that this order was cancelled and refunded as we’ve received a message from Paypal/card issuing bank that this transaction was unverified, and we cannot accept unconfirmed transaction.
If you still want to place order on Gearbest, please pay for your order by western union.”
Another fake excuse to refund my order.
Well, maybe they really do have limit for expensive items that cost over $500 and just dont accept Paypal from anyone, right?
I have placed another order two days ago. It was athletic shoes for $20 and the next day my order has been refunded again without any explanation.
Now, for all the BS and fake excuses that I have experienced in the last few weeks, I had to bring this stuff here.
Secondly, I have already requested account deletion since company like this doesnt deserve a single order.
Their reps are active here and I invite them to counter my arguments and finally tell me why they have canceled my orders and wasted tons of my time.
It doesnt make sense to turn simple order into a drama with all of the fake, time wasting games.