I’m not 100% sure, but don’t you still have to click on the option that says you’re still not satisfied with the resolution in order to escalate it for PayPal to decide on?
I think the last time I did it that is right. Your suppose to try and work it out under the dispute, then if you can’t come to agreement then let paypal decide. Only takes a day or two unless paypal needs more info.
December 15, 2017, 11:51 am
Processed Through Facility
HONG KONG GENERAL POST OFFICE, HONG KONG
Your item has been processed through a facility in HONG KONG GENERAL POST OFFICE, HONG KONG at 11:51 am on December 15, 2017.
It might still be on its way. I usually don’t see a tracking update again until after it has cleared customs, and sometimes not even then. 5 weeks is a long time for no update, but not unheard of. I wouldn’t consider it lost until it has been 8 weeks.
For orders going to USA you should see “INBOUND INTO CUSTOMS” upon arrival to the US. Your order never made it to the US. Seller is obliged to reship or refund in this circumstance.
You did the right thing filing PP claim, now you just need to pursue it.
Is there a way to respond “I never received product”, or is it in the hands of Paypal to make a final decision?
It’s pretty bad they waited a month before shipping the product to you, unless they told you it was on backorder. 5 weeks is an awful long time for an item to be in the transit, but not unheard of. I’ve had a few packages take 8 weeks. China to Michigan by way of Europe, Istanbul, then through NY and back to Michigan world tour.