Hello,
I have problm with your CS stuff. I bought a Bench Drill Press Stand at your store. When it arrived i noticed a crack at the Base Plate. I contacted your CS stuff with pictures. And asked if they could change/resend only the cracked Baseplate. But their answere was:“we found that there was no quality problem, this is no effect on your using.”
And they offered me 500 BG Points. But now i mounted the Plate the crack opend up even further. I do not want to involve Paypal with this. But this Baseplate is cracked and it is only a matter of time till it breackes completly. And then i can trash the whole Drill Press Stand. I hope we can solve this problem!
I contacted you CS. But they think this is not a problem. And because you are also not interested i will contact Paypal with this case. This is redicolus!!!
I want to report what has happend with this case. BG offered me a refund (after a bit of negotiating )because the Stand is sold out. But i decided to wait (~4weeks) and let them resend it.
But i have also to say that this was the first time in years that i had such problems with the BG CS. I like to buy from BG even if some items have a bit of a problem with quality consistency.
One real big issue (if you ask me) is, that if you contact the CS they often do not understand what you want. Ok language is a big barrier, but if its your job to help people with their problems´, it would help if you understand them.
Expect from that two points (i still hope they work on that) i can only say thumbs up BG.
If people ost tje failures in BG customer service in a public forum like I have in the past, perhaps the service will improve.
Banggood customer servive when it comes to warranty claims is notoriously bad.
XANES D25 headlight looks great with the 2x XPL2. However, it is CW only and that is not good for headlight. I would love to see a 4500k NW version. Would pay double the price for it.