I don't get it. From what I read here, it has been one month and six days since they offered to help and still nothing? I was reading threads where I thought they had the best customer service around. Could be the old "keep quite and say nothing in hopes they go away" deal going on here.
That’s correct. I sent them back another reminder to the message that Haikelite sent me to remind them that i still have a MT01 that has a defective emitter.
It may be that they don't want to talk of fear that it will open up a whole can of worms with these emitters and we know now many of the XHP's are faulty.
their silence and in-action on fixing my dead MT01 will only lead to my distaste in their products & customer service. (bad reputations of manufacturers spread fast if they don’t stand up to their products when they fail.
Disappointing really as they talk good on one thread here at BLF and then totally ignore your defect. It just doesn't make any sense to me. I wonder if your emails are all of a sudden ending up in their spam folders? This has happened to me now and then.
They were actually DMs they send me here on BLF.
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Nope you've never contacted me nor have I contacted you.
Unfortunately I do not have the parts for that light or I would just ship you one.
Getting anything from Haikelite right now will be next to impossible because of the Chinese Holiday. I can't even get A shipment that I desperately need of a totally new product. But that is the culture so I live with it.
I will however write down this issue and take it up with Dale in our next meeting.
If nothing else if he can ship me the part I can forward it on to you.
Or he can ship it directly.
Either way I will find some kind of result for you.
[/quote]
Nope you’ve never contacted me nor have I contacted you.
Unfortunately I do not have the parts for that light or I would just ship you one.
Getting anything from Haikelite right now will be next to impossible because of the Chinese Holiday. I can’t even get A shipment that I desperately need of a totally new product. But that is the culture so I live with it.
I will however write down this issue and take it up with Dale in our next meeting.
If nothing else if he can ship me the part I can forward it on to you.
Or he can ship it directly.
Either way I will find some kind of result for you.
[/quote]
Someone from Haikelite did contact me via direct message here on BLF. (i can screenshot the messages he sent me and my replies if required. )
Someone from Haikelite did contact me via direct message here on BLF. (i can screenshot the messages he sent me and my replies if required.
I checked it... That was Dale... If you will notice his avatar does not have the USA on it. Either way I can promise you this is thje first I have spoken to you. And I will get some kind of result even of it comes to replacing the light which would have to ship from China as I do not have them in stock and simply bill the retailer you put based it from...
My apologies, i did not notice that it was a different account until you mentioned it. Thank you for the prompt reply to this matter. (his last rely was over a month ago, & did not reply to my last to messages i sent.
During the Holiday it is a bit harder for even me to reach him but I will find a way to ge t this resolved.
I'm still trying to get Dale. The Holiday is in full swing so please give me a day or two...
This is at the top of my list. Once I have all the logistics for each product worked out in shipping all Canadian customers will reflect on my company so this has to get handled.
Thank you. I appreciate your correspondence on this. Good customer service is key to keeping returning customers, and customers who promote positive feedback. (and future purchases as you have many really nice models of lights in your lineup.
To me... Sales are simple... The product will usually sell itself.. It is the service the customer gets before and after the sale that keeps a customer.
I am about to send you a PM.. I just spoke to Dale.
Thanks! (replied
Keep me posted so that I can continue to remind Dale if necessary.. He really has,a massive workload and things get mistakenly forgotten.
My wife helped me with that. I have no less than 3 planners one for each area of our business lol
Hello again, I sent him that email but still NOT have heard back or got any response to fixing my defective MT01… It is now March,12018…
Dale according to Terry is just returning to the factory in china, they have had like 20 days or so holidays over there everything closed so things more or less have been standing still, we also have some issues with their group buy for the MT09R flashlight from Haikelite same thing there, no responses from Dale because its been holidays, dont worry they will start go through all mail and solve these issues and Terry will hopefully be able to sort things between them and you. Its never fun dealing with defective lights but i bet Haikelite want to get things right for you since light is under warranty and all.