Haikelite MT01 UPDATE, replacement arrived)

their silence and in-action on fixing my dead MT01 will only lead to my distaste in their products & customer service. (bad reputations of manufacturers spread fast if they don’t stand up to their products when they fail.

Disappointing really as they talk good on one thread here at BLF and then totally ignore your defect. It just doesn't make any sense to me. I wonder if your emails are all of a sudden ending up in their spam folders? This has happened to me now and then.

They were actually DMs they send me here on BLF.

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Nope you've never contacted me nor have I contacted you.

Unfortunately I do not have the parts for that light or I would just ship you one.

Getting anything from Haikelite right now will be next to impossible because of the Chinese Holiday. I can't even get A shipment that I desperately need of a totally new product. But that is the culture so I live with it.

I will however write down this issue and take it up with Dale in our next meeting.

If nothing else if he can ship me the part I can forward it on to you.

Or he can ship it directly.

Either way I will find some kind of result for you.

[/quote]

Nope you’ve never contacted me nor have I contacted you.

Unfortunately I do not have the parts for that light or I would just ship you one.

Getting anything from Haikelite right now will be next to impossible because of the  Chinese Holiday. I can’t even get A shipment that I desperately need of a totally new product. But that is the culture so I live with it.

I will however write down this issue and take it up with Dale in our next meeting.

If nothing else if he can ship me the part I can forward it on to you.

Or he can ship it directly.

Either way I will find some kind of result for you.

[/quote]

Someone from Haikelite did contact me via direct message here on BLF. (i can screenshot the messages he sent me and my replies if required. )

Someone from Haikelite did contact me via direct message here on BLF. (i can screenshot the messages he sent me and my replies if required.

I checked it... That was Dale... If you will notice his avatar does not have the USA on it. Either way I can promise you this is thje first I have spoken to you. And I will get some kind of result even of it comes to replacing the light which would have to ship from China as I do not have them in stock and simply bill the retailer you put based it from...

My apologies, i did not notice that it was a different account until you mentioned it. Thank you for the prompt reply to this matter. (his last rely was over a month ago, & did not reply to my last to messages i sent.

During the Holiday it is a bit harder for even me to reach him but I will find a way to ge t this resolved.

I'm still trying to get Dale. The Holiday is in full swing so please give me a day or two...

This is at the top of my list. Once I have all the logistics for each product worked out in shipping all Canadian customers will reflect on my company so this has to get handled.

Thank you. I appreciate your correspondence on this. Good customer service is key to keeping returning customers, and customers who promote positive feedback. (and future purchases as you have many really nice models of lights in your lineup.

To me... Sales are simple... The product will usually sell itself.. It is the service the customer gets before and after the sale that keeps a customer.

I am about to send you a PM.. I just spoke to Dale.

Thanks! (replied

Keep me posted so that I can continue to remind Dale if necessary.. He really has,a massive workload and things get mistakenly forgotten.

My wife helped me with that. I have no less than 3 planners one for each area of our business lol

Hello again, I sent him that email but still NOT have heard back or got any response to fixing my defective MT01… It is now March,12018…

Dale according to Terry is just returning to the factory in china, they have had like 20 days or so holidays over there everything closed so things more or less have been standing still, we also have some issues with their group buy for the MT09R flashlight from Haikelite same thing there, no responses from Dale because its been holidays, dont worry they will start go through all mail and solve these issues and Terry will hopefully be able to sort things between them and you. Its never fun dealing with defective lights but i bet Haikelite want to get things right for you since light is under warranty and all.

I am interested in the MT09R too, but going to wait before i buy another Haikelite to see what they do to fix my MT01 failure firsts.

* UPDATE, March.25,2018

  • So its been past 2 months now with a useless dead, failed MT01 i purchased not long ago, and Haikelite did NOTHING so far to fix my issue, all they did is give me the run-around, claiming this “Dale” person of theirs was supposed to contact me, (of whom never did after months ago,) and they kept delaying any fix for the faulty MT01 i bought from them through Banggood. As mentioned above, the XHP50.2 emitter burned out two of its four dies, then the light stopped working completely not long after. I tried another emitter, (a new XHP70 i had) but the light failed to turn on at all, so i guess the driver failed too??
    Either way, the months passed and i still have a dead MT01 taken apart in a box that is basically junk. The last message that HaikeLite Official here on BLF sent me 2 days ago was: ” Could you please provide your banggood order number and email address? We send the XHP50.2 emitter with MCPCB to banggood, They will arrange the shipping to you” … REALLY?!
    all they needed to do months ago is send me the parts directly or a replacement light, but NO, they come up with that idea? SO i have red-flagged Haikelite as a flashlight company with POOR to ZERO customer service. I will never buy another light from them, and will never recommend Haikelite to anyone, as if their light fails, they will likely get the shaft & BS that i did. I have had far better customer service from other established brands of lights i had an failure with before. Olight, Thorfire, Manker light, all have great customer service and will help their customers quickly, Haikelite will not. They claim they want to build great lights and succeed as a flashlight company? well they better fix their horrible lacking customer service first before i will ever buy or recommend their lights ever again!

What kind of service is that anyway. Offering to send you the parts unless that’s what you requested, to fix it yourself.
What if the customer doesn’t own a soldering iron, or doesn’t know how to fix the issue in the first place. I also thought you said the driver was toast. They didn’t offer to send a new one of those to.