Haikelite MT01 UPDATE, replacement arrived)

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DBSAR
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Haikelite MT01 UPDATE, replacement arrived)

Update, May,1st,2018:
The replacement MT01 finally arrived from Haikelite. Not sure if any one else found that most regular non-protected 18650s are still to long for the battery tube in this model, but after cutting off the springs & adding three tiny brass washers to the back PCB to make the battery tubes long enough to work with 18650 cells, the replacement works great.

UPDATE A THE BOTTOM OF OP: ( March,26,2018)

So i bought the MT01 back in August from a GB coupon post here & it arrived with flickering issues. I managed to fix that due to a bad cold-solder on the driver. it worked fine for another couple months, (very little use) and in December i noticed it was dimmer, and had a weird artifact in the hot-spot. I discovered half of the XHP50.2 LED is dead.. (two of the four dies of the XHP50.2 on one side of the emitter does not light up.) Facepalm

I checked the LED board, and everything is good there, but the emitter is just half dead. Should i try contacting Banggood or Hakilite on this?

  • Update: – Dale from Haikelite contacted me via DM, and is working to offer to fix this issue i have with my MT01. (will post updates here on it when i hear back & on what they do for me.

  • Update, March,1,2018 – I am still waiting for Haikelite to fix this issues, still nothing.

  • UPDATE, March.25,2018 – So its been past 2 months now with a useless dead, failed MT01 i purchased not long ago, and Haikelite did NOTHING to fix my issue, all they did is give me the run-around, claiming this “ Dale “ person was supposed to contact me, (of whom never did after months ago,) and they kept delaying any fix for the faulty MT01 i bought from them through Banggood. As mentioned above, the XHP50.2 emitter burned out two of its four dies, then the light stopped working completely not long after. I tried another emitter, (a new XHP70 i had) but the light failed to turn on at all, so i guess the driver failed too??
    Either way, the months passed and i still have a dead MT01 taken apart in a box that is basically junk. The last message that HaikeLite Official here on BLF sent me 2 days ago was: “ Could you please provide your banggood order number and email address? We send the XHP50.2 emitter with MCPCB to banggood, They will arrange the shipping to you” .. REALLY?!
    all they needed to do months ago is send me the parts directly or a replacement light, but NO, they come up with that idea? SO i have red-flagged Haikelite as a flashlight company with POOR to ZERO customer service. I will never buy another light from them, and will never recommend Haikelite to anyone, as if their light fails, they will likely get the shaft & BS that i did. I have had far better customer service from other established brands of lights i had an failure with before. Olight, Thorfire, Manker light, all have great customer service and will help their customers quickly, Haikelite will not. They claim they want to build great lights and succeed as a flashlight company? well they better fix their horrible lacking customer service first before i will ever buy again.

***UPDATE, March,26,2018 – Haikelite USA have read my upset and distaste for the delays and poor service on my dead MT01, so the last message they said they will ship a replacement light tomorrow. (unsure from where or how long it will take, but lets see if they live up to their promise this time, and will wait up to another month to see if i receive anything. I will post here again with an update once i do.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

Edited by: DBSAR on 05/01/2018 - 15:49
jacktheclipper
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Man , if I had your skills I woudn’t even buy any flashlights .

I do hope you get this resolved to your satisfaction .

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jacktheclipper wrote:
Man , if I had your skills I woudn’t even buy any flashlights .

I do hope you get this resolved to your satisfaction .

I don’t expect much from Hakelite or Banggood, so either way i plan to swap in a nice tinted MT-G2 or even a XHP70.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

DBSAR
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Update: Dale from Haikelite contacted me via DM, and is working to offer to fix this issue i have with my new MT01. (will post updates here on it when i hear back.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

DBSAR
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UPDATE: – - I still have not received any fix or reply for my dead MT01 light from Haikelite..

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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I hope they fix it mate!

What caused the problem?

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everydaysurvivalgear wrote:
I hope they fix it mate!

What caused the problem?

Just a defective XHP50 LED. half the dies stopped working. (as seen in the photo above) it began to flicker then went dimer, then i noticed only have the LED was lighting up in all modes. I got a message from Haikelite, and they said the first batch of XHP 50.2 LED’s were “unstable” and they woudl take care of the problem, and never heard anything back after..

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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We will keep this thread bumped until resolved Smile

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Contact Haikelite USA on here, he is the USA and Canada dealer. Says his customer service is second to none, give it a try.

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southland wrote:
Contact Haikelite USA on here, he is the USA and Canada dealer. Says his customer service is second to none, give it a try.

I believe it was the same one who contacted me offer a fix for my bad MT01, but never got a reply back after i replied to them. >> http://budgetlightforum.com/user/20703

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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I don't get it.  From what I read here, it has been one month and six days since they offered to help and still nothing?  I was reading threads where I thought they had the best customer service around.  Could be the old "keep quite and say nothing in hopes they go away" deal going on here.

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klrman wrote:

I don’t get it.  From what I read here, it has been one month and six days since they offered to help and still nothing?  I was reading threads where I thought they had the best customer service around.  Could be the old “keep quite and say nothing in hopes they go away” deal going on here.

That’s correct. I sent them back another reminder to the message that Haikelite sent me to remind them that i still have a MT01 that has a defective emitter.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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It may be that they don't want to talk of fear that it will open up a whole can of worms with these emitters and we know now many of the XHP's are faulty.

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klrman wrote:

It may be that they don’t want to talk of fear that it will open up a whole can of worms with these emitters and we know now many of the XHP’s are faulty.

their silence and in-action on fixing my dead MT01 will only lead to my distaste in their products & customer service. (bad reputations of manufacturers spread fast if they don’t stand up to their products when they fail.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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Disappointing really as they talk good on one thread here at BLF and then totally ignore  your defect.  It just doesn't make any sense to me.  I wonder if your emails are all of a sudden ending up in their spam folders?  This has happened to me now and then.

DBSAR
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klrman wrote:

Disappointing really as they talk good on one thread here at BLF and then totally ignore  your defect.  It just doesn’t make any sense to me.  I wonder if your emails are all of a sudden ending up in their spam folders?  This has happened to me now and then.

They were actually DMs they send me here on BLF.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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DBSAR wrote:
southland wrote:
Contact Haikelite USA on here, he is the USA and Canada dealer. Says his customer service is second to none, give it a try.
I believe it was the same one who contacted me offer a fix for my bad MT01, but never got a reply back after i replied to them. >> http://budgetlightforum.com/user/20703[/quote][/quote]

 

Nope you've never contacted me nor have I contacted you.

 

Unfortunately I do not have the parts for that light or I would just ship you one.

 

Getting anything from Haikelite right now will be next to impossible because of the  Chinese Holiday. I can't even get A shipment that I desperately need of a totally new product.  But that is the culture so I live with it.

 

I will however write down this issue and take it up with Dale in our next meeting.  

 

If nothing else if he can ship me the part I can forward it on to you.

Or he can ship it directly.

 

Either way I will find some kind of result for you. 

 

 

He Said She Said Sales

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Haikelite USA Official wrote:

DBSAR wrote:
southland wrote:
Contact Haikelite USA on here, he is the USA and Canada dealer. Says his customer service is second to none, give it a try.
I believe it was the same one who contacted me offer a fix for my bad MT01, but never got a reply back after i replied to them. >> 

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

DBSAR
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Haikelite USA Official wrote:

 


Nope you’ve never contacted me nor have I contacted you.


 


Unfortunately I do not have the parts for that light or I would just ship you one.


 


Getting anything from Haikelite right now will be next to impossible because of the  Chinese Holiday. I can’t even get A shipment that I desperately need of a totally new product.  But that is the culture so I live with it.


 


I will however write down this issue and take it up with Dale in our next meeting.  


 


If nothing else if he can ship me the part I can forward it on to you.


Or he can ship it directly.


 


Either way I will find some kind of result for you. 


 


 

Someone from Haikelite did contact me via direct message here on BLF. (i can screenshot the messages he sent me and my replies if required.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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I checked it... That was Dale... If you will notice his avatar does not have the USA on it. Either way I can promise you this is thje first I have spoken to you. And I will get some kind of result even of it comes to replacing the light which would have to ship from China as I do not have them in stock and simply bill the retailer you put based it from...

He Said She Said Sales

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Haikelite USA Official wrote:

I checked it… That was Dale… If you will notice his avatar does not have the USA on it. Either way I can promise you this is thje first I have spoken to you. And I will get some kind of result even of it comes to replacing the light which would have to ship from China as I do not have them in stock and simply bill the retailer you put based it from…

My apologies, i did not notice that it was a different account until you mentioned it. Thank you for the prompt reply to this matter. (his last rely was over a month ago, & did not reply to my last to messages i sent.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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During the Holiday it is a bit harder for even me to reach him but I will find a way to ge t this resolved.

He Said She Said Sales

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I'm still trying to get Dale. The Holiday is in full swing so please give me a day or two...

 

This is at the top of my list. Once I have all the logistics for each product worked out in shipping all Canadian customers will reflect on my company so this has to get handled.

He Said She Said Sales

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DBSAR
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Haikelite USA Official wrote:

I’m still trying to get Dale. The Holiday is in full swing so please give me a day or two…


 


This is at the top of my list. Once I have all the logistics for each product worked out in shipping all Canadian customers will reflect on my company so this has to get handled.

Thank you. I appreciate your correspondence on this. Good customer service is key to keeping returning customers, and customers who promote positive feedback. (and future purchases as you have many really nice models of lights in your lineup.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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DBSAR wrote:
Haikelite USA Official wrote:

I'm still trying to get Dale. The Holiday is in full swing so please give me a day or two...

 

This is at the top of my list. Once I have all the logistics for each product worked out in shipping all Canadian customers will reflect on my company so this has to get handled.

Thank you. I appreciate your correspondence on this. Good customer service is key to keeping returning customers, and customers who promote positive feedback. (and future purchases as you have many really nice models of lights in your lineup.

 

To me... Sales are simple... The product will usually sell itself.. It is the service the customer gets before and after the sale that keeps a customer.

He Said She Said Sales

Skype Terrywhite1@live.com

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I am about to send you a PM.. I just spoke to Dale.

He Said She Said Sales

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Haikelite USA Official wrote:

I am about to send you a PM.. I just spoke to Dale.

Thanks! (replied

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DBSAR wrote:
Haikelite USA Official wrote:

I am about to send you a PM.. I just spoke to Dale.

Thanks! (replied

 

Keep me posted so that I can continue to remind Dale if necessary.. He really has,a massive workload and things get mistakenly forgotten.

 

My wife helped me with that. I have no less than 3 planners one for each area of our business lol

He Said She Said Sales

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Haikelite USA Official wrote:

DBSAR wrote:
Haikelite USA Official wrote:

I am about to send you a PM.. I just spoke to Dale.


Thanks! (replied

 


Keep me posted so that I can continue to remind Dale if necessary.. He really has,a massive workload and things get mistakenly forgotten.


 


My wife helped me with that. I have no less than 3 planners one for each area of our business lol

Hello again, I sent him that email but still NOT have heard back or got any response to fixing my defective MT01.. It is now March,12018..

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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Dale according to Terry is just returning to the factory in china, they have had like 20 days or so holidays over there everything closed so things more or less have been standing still, we also have some issues with their group buy for the MT09R flashlight from Haikelite same thing there, no responses from Dale because its been holidays, dont worry they will start go through all mail and solve these issues and Terry will hopefully be able to sort things between them and you. Its never fun dealing with defective lights but i bet Haikelite want to get things right for you since light is under warranty and all.

...where Frugal meets with Flashlight!

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mortuus wrote:
Dale according to Terry is just returning to the factory in china, they have had like 20 days or so holidays over there everything closed so things more or less have been standing still, we also have some issues with their group buy for the MT09R flashlight from Haikelite same thing there, no responses from Dale because its been holidays, dont worry they will start go through all mail and solve these issues and Terry will hopefully be able to sort things between them and you. Its never fun dealing with defective lights but i bet Haikelite want to get things right for you since light is under warranty and all.

I am interested in the MT09R too, but going to wait before i buy another Haikelite to see what they do to fix my MT01 failure firsts.

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

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