In the past, items usually arrive within 1 month and sometimes 1 and a half month max, anything over 2 months were lost, that is how I have experienced with.
I’ll have to go with the PayPal’s route if all else fail after submitting my info to CSGearbest.
I’m on it now, we’ll see.
Right on about the insurance.
Please take a look at the pm with info on the orders number.
Overall, I have been happy with buying from Gearbest. Pricing is decent (when using coupons and sales), and the last couple of orders I’ve placed have arrived quicker than I expected. I did have a DOA Utorch UT01 recently, but their customer service, especially April, quickly resolved the issue to my satisfaction. Unless something changes, I’ll continue to shop with Gearbest.
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
support@gearbest.com
Gearbest.com
GEARBEST DENYING REFUND FOR A STOLEN ORDER SAYING IT,S NOT THEIR RESPONSIBILITY
Dear Tushar，
Thank you for your order with us.
After checking, we do send the item with the package.
The shipping company is actually responsible for this loss which is sadly beyond our control.
Technically, we should offer no compensation.
Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html (link is external) and terms and conditions from http://www.gearbest.com/about/terms-and-conditions.html (link is external)
As you are our valuable customer, we hope to try our best to help you.
Please consider the following solutions:
1) Refund 50 USD to your payment account
2) Refund 50 USD to your GB Wallet.
We can offer a partial refund on your wallet and exceptionally reward you with extra points(You will receive 1 points for every 1 USD. For example 3 USD will gain you 3 points)
The refund will take 24 hours to process and appear in your GB wallet.
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits : http://www.gearbest.com/about/gb-wallet.html (link is external)
Check out how to use point : http://www.gearbest.com/about/about-points.html?157wrew (link is external)
3) Resend the item if you pay us 160 USD
Please reconfirm your address as follows:
The delivery information
customers:
Can you please let me know your decision?
Looking forward to hearing from you.
Best Regards
Pamela
Senior Customer Service Agent
http://www.gearbest.com (link is external)
order number- W1801301807218259
Ticket:E18030800385
This is my first order from gearbest I ordered a Teclast T10 and I recieved an empty parcel from them. Has anybody else has faced the same issue please help what to do I have paid for the insurance I have heard a lot of bad things about gearbest but seems like I am myself facing the music
Ouch.
A while ago, I got a package that I ordered 2 identical items, but through the envelope it felt like only 1. So I put my phone on video-record, just in case, as I opened the package (was still sealed, didn’t touch it otherwise).
I thought at first maybe someone put only 1 item instead of 2. So by having it on video, opening the envelope anew, I’d be covered and there wouldn’t be any dispute if it were a packing mistake.
Thankfully, there were in fact 2 boxes in there, not 1, so I didn’t need to do anything. They were just pressed to tightly together that they didn’t slide against each other, and it felt like 1 box.
Still, I know people who videotape themselves opening all packages, in case of a packing error, damaged items, etc.
There was a news article a while back about someone who bought a dvd player from a store (Target, I think), and inside it was just a well-packed brick! Person brought it back to customer service, told the incredulous story, and after a bit of arguing, the CS person at Target reluctantly agreed to exchange the brick for a new box. Before leaving, the person had a feeling, turned around, insisted they open it right there in the store. They opened the 2nd package, and found another well-packed brick!
Some advice about packing errors and the like:
Huh… just looking at the above, I see stories about a kid who opens a PS2 box and finds a block of wood, someone opens a “crafting machine” and finds potatoes(!), etc. Guess it ain’t all that rare, unfortunately.
Anyway, the advice stands. If you suspect anything, or even if you don’t, videotape yourself opening the package anew, and cataloguing the items vs the packing list. If there’d be any discrepancy, you’d have video proof that you’re not trying to pull some scam yourself, that it’s in fact someone else’s error.
That”s very good advice Lightbringer. I had a package one time that had a hole in it. I thought well that hole looks about the right size that the contents I had ordered could have slipped out of it. So I went straight to the post office and told them the package had a hole in it I believe that the contents are no longer inside. I opened the package in front of them and there was nothing inside. Wasn’t that hard to get the items reshipped from the seller when the shipper seen for themselves what was supposed to be in the package and the hole matched perfectly to the size. They all kind of shook their heads and said the purchaser of the shipping needs to file a claim and then we will reimburse the purchaser. They kept the package as evidence I guess. There wasn’t anything in it anyways. I got my new package with it’s contents a few day’s later.
Good advice moderator007. Once I ordered button top 8 batteries (guess for what 
). The parcel I got contained 7 batteries and 1 hole. But the last bit I only saw after counting the 7 batteries. The person ringing the doorbell is always in a hurry, but it is smart to take a few moments to check if the parcel at least looks unopened or undamaged. If you think it is fishy, make the delivery person very aware of the fact that you are going up one step in his foodchain.
Which is it, Stolen or Empty?
I am having trouble with this:
Isn’t shipping company representing Gearbest, thus Shipping company IS Gearbest ?
I’ve found that the ones I pay the $2 plus shipping incl Ins. always come through. Even though most are on the 30 to 40 day Cycle
to here in Queensland.
I started doing it after my 4th non arrival. and have missed none since.
So the extra coupla $$’s on top of the fraction we pay compared to same items in home country is, really. Nothing.
I personally, don’t have a problem with it. Plus. ANY problems I have had have been sorted at that time.
The mail alone from here to China. Would cost waaaay more than any of the items we buy.
So really……
Hmm, a while back I ordered one of these doodads
https://www.gearbest.com/car-decorations/pp_276740.html
and opened it up, put the 2 pieces together (base and holder), and… umm, where’s the ring-thingy that snugs up the ball’n’socket part? Missing.
Everything was intact, envelope wasn’t ripped or anything, but that piece was just missing, making the whole thing useless. The holder could just pull right out from the base, and even if it wouldn’t, it’d just flop around loosely.
It was only a buk, so I figured it was a throwaway part, live’n’learn.
If it were more expen$ive, I might’ve made an issue, but sometimes you just kinda deal with it. Some days you’re the windshield, other days you’re the bug.
We sincerely apologize for this issue.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
International shipping requires more complicated logistic procedures ,that make the post time between two countries always longer than domestic shipping.
It may caused the damage or lost for the package.
It is actually out of our control.
We have forwarded this issue to our manager,please rest assured that we will offer you a right solution.
Please kindly wait the email within 48 hours.
We are a reliable company and have taken action to ensure such oversight does not happen again. We kindly ask our customer to contact us anytime to resolve any issue openly.
We sincerely appreciate your understanding.
Thanks for your support.
support@gearbest.com
Gearbest.com
Why even mess with insurance if it doesn’t cover lost package?
thus BG is not responsible?
further Customers are ultimately responsible?
Different (urgent!!) issue…
I can’t seem to cancel an order through the GB site.
I got an email telling me I have a bunch of points about to expire, so I go and place an order, trying to find some point in the process where the points could be applied.
I get all the way to the payment process (paypal), and instead of getting back to the GB site, the payment goes through and the order’s been placed!
I’m scrambling around trying to find a way on the order’s page to cancel it… nothing.
I get to the “Your Tickets” page, and there’s nothing to create a ticket! (This is the “fantastic new support page”?? Somebody needs to work on that a bit…)
Finally, I get to some point to create a new ticket, don’t even recall what or how, but I put in all the info… and it keeps getting hung up on the captcha!!! It just refuses to accept it. It shows “4056”, I enter “4056”, and it claims the verify doesn’t match. Reload the page, redo the captcha, it fails again. Now repeat this process about a dozen times. Infuriating!!
Anyway, the order number is W1803131104491786. If it doesn’t get canceled in time before it ships, I’ll just have to go through paypal to credit back the order. There’s no way to go through the system to cancel it!
Thanks!
For example:
Okay, I somehow did manage to submit a ticket! T18031400445
No idea why it refused to go through before, but I persevered.
Anyway, if there’s something you can do to nudge it along before the order ships, that’d be great, thanks!
As I mentioned, I just wanted to burn off some points that were going to expire, and it’s silly to just get something that’d only add more points that’d expire soon…
We are extremely sorry for this inconvenience.
We are sorry that the operational issues is outside our control and is dependent on the courier company.
The package will be delayed or lost on the way,it is out of our control.
But we will take responsible for all of Gearbest orders.
For the order W1801301807218259,we did a full refund to the customer.
Please let me know if you need further assistance.
support@gearbest.com
Gearbest.com
Many thanks for your recent inquiry.
We offer Shipping Insurance to protect your package against any lost or damaged shipments.
Any missing issues reported, we will help to resolve them immediately.
Thanks for your support.
support@gearbest.com
Gearbest.com