Why even mess with insurance if it doesn’t cover lost package?
thus BG is not responsible?
further Customers are ultimately responsible?
Different (urgent!!) issue…
I can’t seem to cancel an order through the GB site.
I got an email telling me I have a bunch of points about to expire, so I go and place an order, trying to find some point in the process where the points could be applied.
I get all the way to the payment process (paypal), and instead of getting back to the GB site, the payment goes through and the order’s been placed!
I’m scrambling around trying to find a way on the order’s page to cancel it… nothing.
I get to the “Your Tickets” page, and there’s nothing to create a ticket! (This is the “fantastic new support page”?? Somebody needs to work on that a bit…)
Finally, I get to some point to create a new ticket, don’t even recall what or how, but I put in all the info… and it keeps getting hung up on the captcha!!! It just refuses to accept it. It shows “4056”, I enter “4056”, and it claims the verify doesn’t match. Reload the page, redo the captcha, it fails again. Now repeat this process about a dozen times. Infuriating!!
Anyway, the order number is W1803131104491786. If it doesn’t get canceled in time before it ships, I’ll just have to go through paypal to credit back the order. There’s no way to go through the system to cancel it!
Thanks!
For example:
Okay, I somehow did manage to submit a ticket! T18031400445
No idea why it refused to go through before, but I persevered.
Anyway, if there’s something you can do to nudge it along before the order ships, that’d be great, thanks!
As I mentioned, I just wanted to burn off some points that were going to expire, and it’s silly to just get something that’d only add more points that’d expire soon…
We are extremely sorry for this inconvenience.
We are sorry that the operational issues is outside our control and is dependent on the courier company.
The package will be delayed or lost on the way,it is out of our control.
But we will take responsible for all of Gearbest orders.
For the order W1801301807218259,we did a full refund to the customer.
Please let me know if you need further assistance.
support@gearbest.com
Gearbest.com
Many thanks for your recent inquiry.
We offer Shipping Insurance to protect your package against any lost or damaged shipments.
Any missing issues reported, we will help to resolve them immediately.
Thanks for your support.
support@gearbest.com
Gearbest.com
Hi ,
Thank you for your feedback.
We are arranging the PayPal refund of USD9.42 now.
Please allow up to 48 hours for the transaction to appear on your Paypal account.
You can view the status of your refund from your Account History.
> Log in to your PayPal account.
> Click History
If you do not have a Paypal account, please allow up to 7-14 business days.
In order to provide the best service for the customer,our technician is fixing the support center system.
Please report any error to us if they is as soon as possible.
Thanks for your support.
support@gearbest.com
Gearbest.com
I had a defect with my DX80 that I purchased from Gearbest and they looked after me right away and gave me fair dollar amount to my GB Wallet. All their orders arrived very speedily to me and I have no complaints about them at all.
raitushar9’s first post at this forum and the order is not flashlight.
Looks like he is trying to pressure GB through our forum, should we entertain this kind of posts and sided him as consumer even if GB has served BLF community right?
And we don’t really know what has happen and who should we trust.
Got it, thanks!
Any advice how to actually use those points before they expire, though?
As I mentioned, I tried at pretty much each step to find the box that usually presents itself asking how many points I’d want to use, and nothing showed.
Just like when paying through paypal, from what I remember, it goes to the PP site I guess to authorise the transaction (specify the card, confirm the address, etc.), then comes back to GB so you can choose which shipping method, etc., only this just went right to payment.
So no option appeared to use any points.
I’m befuddled. 
Hi ,
Please note that we will send several emails to inform you before the points will be expired.
Please note points can’t be used together with coupon.
The discount (from the Points) cannot exceed 30% of the final commodity value. Coupons cannot be used together with points to reduce prices.
Learn more about points from http://www.gearbest.com/about/about-points.html
We sincerely appreciate your understanding.
Thanks for your support.
support@gearbest.com
Gearbest.com
Powerbank came with broken screen, I sent a photo and asked about my options. Refund and keep it, plain and simple. That’s the second time I am having issue with an item and both times they proposed the same. So, a big thank you to GB, I continue to feel safe ordering from them.
Thank you for your support.
If you need any help, please feel free to contact us again.
How to contact us :http://www.gearbest.com/about/contact-us.html
Thanks for your patience and support.
support@gearbest.com
Gearbest.com
I just got a knife from Gearbest, came dirty:
It’s not just dust, it’s some sort of a grease, it doesn’t come off, when you try to clean it it just smudges everywhere.
I have a video evidence (unboxing or should I say - unpacking video) showing that that’s the condition it came out of a sealed envelope. GB’s reaction?
They completely ignored what I said…
We are sorry to hear that your product isn’t working to your satisfaction.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
We have forwarded this issue to our QC team.
We apologize that we made a mistake on this issue and promise that this kind of oversight will not happen again in future.
Could you please PM your order number?
We will solve it for you.
Thank you.
support@gearbest.com
Gearbest.com
You also don’t seem to post even neutral reviews, everything is censored until it’s only positive.
Same with Banggood, nothing new here. It is something difficult for the chinese that showing the honest not so good reviews are better for sales than just the good ones, fake or not. But some sellers got it: DX I feel does not censor reviews and certainly their forums section has no censoring at all. Also it seems that Fasttech shows no sign of censoring.
We would like to extend our sincerest apologies for this inconvenience.
We can confirm that we always post positive reviews and negative reviews if they demand our request.
Could you please send us some proof to verify it?
Or you can tell us the specific review,so that we are able to check it.
Please also refer to our terms and conditions here:http://www.gearbest.com/about/terms-and-conditions.html
Thank you.
support@gearbest.com
Gearbest.com
Hi, thank you for your comment.
Please send me your email address, order number and the SKU number of the review via PM so that I can resolve this issue for you.
Thank you for your assistance.
GearBest Customer Service
GearBest.com