[PART 1] Official BLF GT Group Buy thread. Group buy officially closed! Lights shipping.

I’m afraid that postponing the next dose will create Lumintop’s space for selling elsewhere … Shirley wrote me.

I saw that, I sent an email to see what is up with that earlier.

I I don’t blame you neither for buying the GT from other sources as it’s not your fault,but one thing i i don’t understand,that i am part of the group buy,about 200 on the list,payed in 2 december and waited ever since with my 2 issues (8cells ordered separately m4dm4x site that never received since december) and GT light suposedly sent on 7th of february (with a tracking number that only shows : preregistered pending of deposit) and right now you telling me that just got your issue resolved (answered by Neal just in few hours,meantime i have never received an answer from him at all ……… :frowning:

Seems there is more energy put on sales of outside groupbuy customers

Well, it won’t make you feel any better but I’ve been emailing Neal since January with no reply until today.

I do not think so at all…. just the luck of the draw. Nothing more… nothing less.


Tube arrived today but… because of damage from picture above I can’t put it in ffs!! Overlap 1mm.
I need new bottom part for replacement. Neal does not respond.
Mike

Not even slightly the case, why would they first off? He paid the same group buy price.

It is just a matter of his message happening to be in front of Neal first. Also in many cases Neal does not know the answer to a question and has to wait for a 3rd party to get back to him. Those obviously will be delayed over the ones he can answer himself.

With all my respect,this new member just signed up less than a day ago in this forum,and in few hours just received a positive answer - and i am waiting months for a reply that would never arrive - cannot call this “luck of the draw”

Neal had no way of knowing whether I was on the list. I also did not get my answer via this forum. I got it via email. My first reply after several emails since I ordered my light on December 27th.

To Neal, he only knew that I was a paying customer and nothing more.

Besides the emails i never received an answer,in 5th march sent the first surveyor through m4dm4x site and the second in 12 of march - all of them without an asnwer
; Is there any time limit to fix issues of groupbuy ,or should we expect to wait months again?

You wrong : Neal has all the emails and users of the Groupbuy from this forum,that’s the way we all payed for the GT

These are all things I’ve done as well with no answers. Again, Neal did not know that I was not on the group buy list.

I paid through the m4dm4x site and contacted through email. There is no reason he would not have thought I was from the forum (technically I have been on the forum for years just not as long as on CPF) since I was using the purchase link.

Just leave it the way it is……. I told you I don’t blame you

The surveys are just now being looked at since yesterday, so I would have been surprised if you got a response to that any sooner.

Up to this point issues have not been the priority. Getting all the orders shipped was the priority. There is simply not enough manpower to go around so some things have to get priority.

Now that the shipments are done, the issues get priority. So I hope they will be taken care of quickly. How quickly I can’t say since I am not involved with anything more then reminding Neal to take care of issues every chance I get.

You will be taken care of, not to worry.

Same here…Neal’s only response to six emails since my order on December 10th was this one, afternoon of 12 March (China time):
sorry
I missed your order info
I will let them ship tomorrow
Regards
Neal

Since it is now “the day after tomorrow” in China, and I still don’t have a tracking number or other indication of shipment, I can only assume that I’ll be waiting another 13 weeks for a 2nd response. With this kind of customer service, it would seem odd to me if any future orders of this light or any others would allow the same person to handle anyone’s money or customer service responsibilities. Millions of business and people around the world competently handle order placement and customer service at this kind of volume (which is very, very low); Neal, so far, is not one of them.

Long before manufacturing started, the exact order volume, the predicted number of customer service emails, and the worldwide holiday schedule were all well known to everyone; so, the root cause for the poor customer service and disorganized order processing/shipping all boil down to people agreeing to responsibilities that they either knew or should have known were beyond the capabilities of their processes.

hey guys!

i am forwarding all mails to neal immediately

he took the money - he has the items

he is responsible to answer and fix the issues.

i got some lists and tried to help a bit by sending the tracking info (even if my data are outdated and some lines are mixed obviously)

i still trust Neal thaz he is no criminal.

but i have not gotten answers for days :(

i hope that just “something bad happened“ amd not that he followed TheMiller...

i am investigating a way (which is legal for me) to manage future sales as middlesman.

i keep the money until the order has arrived, then pay towards the seller

otherwise we need to involve a shop for handling and shipping etc - but that step might raise the price 10 to 20 % :(

In all seriousness Neal could also be having issues with the “Great Firewall of China”. I know Hank (Noctigon, Emisar) certainly has lots of issues in his business because of that very thing.

I am sure the question about these issues is not IF or WHETHER, but WHEN they will be addressed. If Neal wanted to scam us, he would have already done that. He may be overwhelmed by hundreds of BLF GTs that are to be shipped and the ongoing lawsuit, but I believe everyone will get what they paid for eventually.