Tube arrived today but… because of damage from picture above I can’t put it in ffs!! Overlap 1mm.
I need new bottom part for replacement. Neal does not respond.
Mike
Not even slightly the case, why would they first off? He paid the same group buy price.
It is just a matter of his message happening to be in front of Neal first. Also in many cases Neal does not know the answer to a question and has to wait for a 3rd party to get back to him. Those obviously will be delayed over the ones he can answer himself.
With all my respect,this new member just signed up less than a day ago in this forum,and in few hours just received a positive answer - and i am waiting months for a reply that would never arrive - cannot call this “luck of the draw”
Neal had no way of knowing whether I was on the list. I also did not get my answer via this forum. I got it via email. My first reply after several emails since I ordered my light on December 27th.
To Neal, he only knew that I was a paying customer and nothing more.
Besides the emails i never received an answer,in 5th march sent the first surveyor through m4dm4x site and the second in 12 of march - all of them without an asnwer
; Is there any time limit to fix issues of groupbuy ,or should we expect to wait months again?
I paid through the m4dm4x site and contacted through email. There is no reason he would not have thought I was from the forum (technically I have been on the forum for years just not as long as on CPF) since I was using the purchase link.
The surveys are just now being looked at since yesterday, so I would have been surprised if you got a response to that any sooner.
Up to this point issues have not been the priority. Getting all the orders shipped was the priority. There is simply not enough manpower to go around so some things have to get priority.
Now that the shipments are done, the issues get priority. So I hope they will be taken care of quickly. How quickly I can’t say since I am not involved with anything more then reminding Neal to take care of issues every chance I get.
Same here…Neal’s only response to six emails since my order on December 10th was this one, afternoon of 12 March (China time):
sorry
I missed your order info
I will let them ship tomorrow
Regards
Neal
Since it is now “the day after tomorrow” in China, and I still don’t have a tracking number or other indication of shipment, I can only assume that I’ll be waiting another 13 weeks for a 2nd response. With this kind of customer service, it would seem odd to me if any future orders of this light or any others would allow the same person to handle anyone’s money or customer service responsibilities. Millions of business and people around the world competently handle order placement and customer service at this kind of volume (which is very, very low); Neal, so far, is not one of them.
Long before manufacturing started, the exact order volume, the predicted number of customer service emails, and the worldwide holiday schedule were all well known to everyone; so, the root cause for the poor customer service and disorganized order processing/shipping all boil down to people agreeing to responsibilities that they either knew or should have known were beyond the capabilities of their processes.
In all seriousness Neal could also be having issues with the “Great Firewall of China”. I know Hank (Noctigon, Emisar) certainly has lots of issues in his business because of that very thing.
I am sure the question about these issues is not IF or WHETHER, but WHEN they will be addressed. If Neal wanted to scam us, he would have already done that. He may be overwhelmed by hundreds of BLF GTs that are to be shipped and the ongoing lawsuit, but I believe everyone will get what they paid for eventually.
I think the team here are great, and I trust Neal. Sadly I think he is overwhelmed by all emails and questions. As someone wrote earlier if he only had wrote here I think most of us would have accepted a delay. I am also waiting on one of my light payed in december. I hope we see a list of the last 50 flashlights sent.
I need to let things straight ; besides my 2 issues that haven’t been taken care,this GroupBuy has all been built with alot of illusion and trust,things that lately have been touched for so multiple “afairs”(i hope don’t have to mention them right now) - there have been so many people just like me that all trusted the way the group was supposed to work,reason why we paid so hapily todo a single person, not even having any insurance that things would work out,but only trusting the group; i hope,just like Martín said,there would be a “right way” to fix things up before any others money show up,future groups cannot work just the same and i hope that the right persons would arrange it ; not fair for members to explain them : you know, the american orders were cheaper to send as 2 palets as a lot …… Or that now the logistic person is in honeymoon,or CNY or he is too overwhelmed by so much work ,as this isnt he’s primary job —+common people,we are talking about 135k$ other 100k or more that are ready to pay , i believe we deserve a profesional service ,even if3 that would cost us 10$ more ,no more excuses and excuses without the proper solution
You are totally right kntx, the remaining orders and future GBs must be managed better. I know it is easier said than done, but if such problems continue, it could make the whole budgetlightforum look bad and untrustworthy.