[PART 1] Official BLF GT Group Buy thread. Group buy officially closed! Lights shipping.

Yawn

:smiley: . :smiley: . :smiley: . :smiley: . :smiley: . :smiley: . :smiley: . :smiley: . :smiley: … :+1: … :wink:

The customer is not always right. Sometimes they’re right. Usually they’re in the ballpark. Often they’re wrong. Once in a while they’re complete morons.

In this case we’re probably more participants than true customers. Unfortunately, adding an official company rep sounds like a retail transaction involving cost. It seems that this light will be commercially available at revised retail pricing. That’s the best option for those looking for paid company reps and more assurances.

I’m the meantime I’m happily and patiently waiting for round 3. I think the volunteers in this GB have done an outstanding job of managing the situation as it exists.

OK……
BUT with the same respect I cannot for the life of me think this is some plot against you or anyone else to answer your email or PM last or not at all.

I think Boots PM/email just happened to be at the top when Neal happened to check them. Therefore he just happened to get a timely reply.

THAT…. is why I call it the “luck of the draw”.

With some people emailing or sending multiple PM’s to Neal it has done nothing but to continue to overload an already overloaded situation.

That is why TA has asked people to refrain from trying to contact Neal multiple times. It only slows down an already slow process even more.

And all the pertinent information has been posted in this thread as it has been available. So multiple emails/PM’s to Neal ain’t gonna change it.

Just like the survey M4DM4X sent. There is no need at all to send it in more than one time. To send it in more than once just complicates things even more.

You did not get a reply in a day or two or 10? So what?

Is it better for Neal to try & continue to sort things out and get them taken care of with no email/PM replies…… OR ……. DO you want Neal spending all his spare time responding to hundreds of emails or PM’s a day???

Can’t have it both ways.

Could Neal probably have communicated things a bit better on a general basis by a short weekly post on this thread?? YEP…. :+1:

But that didn’t happen…. so no use crucifying him now when he is probably working his tail off trying to get everything sorted out. :wink:

Just my .02…. YMMV. :slight_smile:

Very well put Hugh Johnson!! :+1:

In my business, the customer is always right……
………………… right up until that time they are NOT.

THEN…. they fall right into one of the categories you mentioned.
With outright wrong & moron receiving less & little mercy……. :wink:
Especially if they are or get belligerent.

And yeah…. I think “participants” is a good way to describe us. I like how you put that. :+1:

If someone would rather have all the bells & whistles of immediate readily available customer service they should definitely wait to be a customer & not join a Group Buy.

Leo (Shirley) answered me …

interesting. … They want to make money and dont care if and when we make our last orders. And I think we do not have the first prioriti in shipping.

.
OT:

Theyr signature has the wrong order, better:
W: www.luminto…
T: www.twitt…
F: www.faceboo…

… would be funnyer. :innocent:

If there was some big retail company like Banggood for example,as it was in Q8 delivery,there was not a problem in delivering the GT parcels.But this means more money of cource…

@Texas Ace:
I also liked to read about the nasa compliments. :slight_smile:
This flashlight really is fantastic!
You, and the whole team can be proud of this project!

Sure, communication could be better. And this it especially unsatisfactory for people having issues.
Neal simply doesn’t seem to be the most communicative type of guy. But we will have to accept that. Everyone’s different.

I still have full confidence, that everyone will get his light in the end… and all will be sorted out.

Compared to the former Groupbuys with own development, we got almost what we want and there were no bigger issue with the flashlights.
Only the timeline / communication is not the best.

I got the same response still waiting on tracking number. wow since 12-10-2017 when i purchased I think my number was 957

I’m not sure how could it be considered acceptable if one’s order is not even amongst the last ones to be shipped.

It hopefully should be in the last 50, and I’m okay whilst waiting. But saying it might not be in the last batch, unless it’s an exception, is not acceptable.

If you make the payment on December 2,2017. Why hasn’t it been sent?

Paid dec 10 number 1002 on list I will wait till the cows come home!!!

On original list #368.
Ordered light + 8pcs batteries via registered mail.
I made payment Dec. 21, 2017.
Just got the tracking number today!
Patience pays, folks.
Keep calm and flashlights on! :sunglasses:

Just got mail from Neal where he stated that the still busy checking they package tracking numbers.

I just wrote to Neal: Hurrah! Yippee!:slight_smile::slight_smile: :partying_face:

„Hello

Your GT is shipped”

i even thought that i would receive that light before christmas
then new year come
then lunar new year come
still no mail from Neal
and more ironic, i live in the country right under him :frowning:

Hold on. I paid 2 December 2017. To date no report from Neal. Today I received a tracking number.

Acceptable or not acceptable was never mentioned.
Hopefully it will be in the last 50 shipped out.
But, IF it happens for some unknown reason not to be; it will be sorted out in the next step…… resolution of all issues.