my first ever order on fasttech for SR 9104 with that st patricks discount, 3 days later they cancel my order saying its ādiscontinuedā? this seems like bs to me as its available on many other sites, kinda think they didnt want to honor the low price I paid. So they get all my info and I get squat, not too happy about that.
A) Stock is not always on hand - So needs to be ordered , this can take time !
B) Not had a problem with either , KD has lots of nick nacks for flashlight DIY
Iāve rarely had any problems with FT. If anything, it was the opposite, that Iād wait for something to get back in stock, even if the āexpected ship-dateā would be pushed back 3-4 times.
Remember that places like FT donāt keep their own stock, but have other suppliers hold the merch. Thatās why something could show āin stockā when you order it (ie, at FT), then take 2wks to actually have it shipped, because the supplier has to replenish stock. Or the opposite, itās shown in stock but then their supplier tells āem, āNope, no moreā. So they cancel the order and refund you your bux.
Iāve never gotten stiffed on any orders, so I wouldnāt worry about that.
Yeah, but it would have been better if they backordered it for me instead of canceling it, I dont mind waiting, instead I lose the st pats sale discount, as a first time user of the site it just didnt seem cool. Now if I want to get it, would be about $5 more on GB and horrible $17ish more on amazon. guess I will have to bide my time and keep an eye out for better deal.
I care. Thanks for the feedback. Iāve only ordered from KD once about a year ago, had no problems. The have MANY things I want now though, but a lot of the posts above donāt sound good on their shipping. I ordered from fasttech several times no problems ever.
21 days is not bad. You and I are roughly in the same general area of USA, I think, (eastern USA) but close enough. Should be about the same.
I canāt answer that I havenāt ordered from them in a long time, but I suggest be proactive and message them directly to ask if itās shipped, and for tracking if it has.
Iād also post the question for member BanL (KD rep) in this thread: KD (kaidomain): Deals and new products thread
He seems to be somewhat active in that thread, (last seen 3/21) but someone else there might know about what youāre asking and reply.
Also, not sure if, or how fast he replyās to PMās here but you could try that too.
I did send an email yesterday.
Havenāt heard back. Iāll give it another day. If I donāt hear back contacting BanL is a good idea.
Thanks for the input.
Still working through a bad experience with KD for a C8.2 XHP50 version.
Paid for expedited shipping so I could have it for my trip last week
Created an order on Feb 22 (tail end of Spring Festival, holiday until 26th IIRC) for a KDLitker C8.2 with a XHP50.2 5000k, said in stock, ships in 1-3 days, I paid the $18 for express shipping too.
Heard nothing up until I emailed on 3/3 asking what my order status was to which they replied, this light is out of stock in 5K, if you want we can do 3k, 4k, or 6k. Now looking at the 5k product page, IT STILL SAYS IN STOCK. Either way, I sent back 4k is fine. They say it will ship in a few days, order marked shipped on 3/5, but no tracking number. I give it a few days.
Fast forward to 3/9, I emailed again saying I never got tracking despite being marked as shipped. They say, oh, we are waiting for 4k LED to be installed and tested and it will ship next week.
It finally shipped on the 17th, and I did get it in 3 days, however it was DOA. Driver is dead. So now here I am, over a month past my initial order, waiting for a replacement drop in to be shipped via snail mail.
I actually asked to cancel the order entirely 2 days before the tracking went live, but missed it.
Im trying to be patient, but why would I pay $18 to get something quickly, then when they send a broken item, I get sent a replacement part through snail mail (It still hasnt shipped and they told me they would send it Thursday.)
At this point I just want a complete refund, minus their cost of the host since I can build something in it.
Since it wasnāt in stock when you ordered they should definitely refund you the whole $18 expedited shipping charge if nothing else. Then if the new drop-in theyāre sending you fixes it, (aside from the aggravation) all youāve lost is time.
Although better resolution would be to send the new drop-in and refund you entirely, then at least youād have a free light for your aggravation. I realize they canāt just hand out 100% refunds to anyone who claims theyāre light doesnāt work, but maybe in this case since youāre posting the whole ordeal here (on several different threads) and obviously being honest.