Banggood New Giveaway for Astrolux brand flashlights, good luck to all of you! (Closed)

I am in. thx.

I'm in ..

Liked

I am in

I’m in! Astrolux lights are awesome! Thanks for this GAW!

I am in, by method #1 and method #2

They can give away free flashlight but refuse to fix defective ones, they should be ashamed. I filed a paypal dispute when my MF02S arrived with a quarter of the LED burned out and the flashlight will never turn off by using the switch, I have to mechanically lock it out. Before filing the dispute I contacted customer service which was unhelpful. The paypal dispute escalated and Banggood sent me an email saying they would send me a new head if I cancelled the dispute. Paypal ruled that I would have to send the flashlight back and pay for return shipping to China myself, and the cost to ship was more than the value of the flashlight. Believing that they would maybe honor their commitment, I cancelled the dispute and Banggood refunded me $10 to my paypal account and refused to send me a new a head. So realize you are likely to get screwed if there is ever an issue. Here is the discussion with a rep who promised to send me a new head.
“Thank you for your email and order 49560558.
First of all, thank you for choosing Banggood.It’s our great pleasure to assist you with the problem item 1204747.
Would you like us to resend a flashlight head, but our system does not allow us to process it if there is a PayPal claim open for this transaction. Could you please close it and then contact us again?
Sorry for the inconvenience caused and we will keep waiting for your reply.
Best regards,
Mandy”

Mark, I hope you get your problem resolved. Banggood and Astrolux have always came through for me in the past. I hope they do the same for you.

I have never had to call PayPal into the mix when I had a problem. I always contacted the seller first, then the manufacturer, and PayPal was my last resort which I never got to. I understand Banggood not wanting to deal with both PayPal and you at the same time. Personally I would have stuck it out with Banggood until I had no other choice than to include PayPal. That’s what they are there for and that’s what you pay your money for.

We also have to deal with the language barrier which sometimes makes matters seem worse than they really are. It could be worse I reckon. Work with BG or the OEM and get your problem resolved.

Good luck to you sir.

count me in

I’m in. Followed your fan page.

Done.

Joined by method #2. Thank you!

Tried to join by method 3 first,but doesn’t succeed to get the picture on place from my MAC computer

Joined both FB pages, so that should qualify me.

I’m in thanks

I’m in (member of Banggood Astrolux Flashlight Official Group)

No they are not going to take care of the issue, I have tried dealing with them for almost a month. I only went to paypal when their customer service team told me that because I did not have the sales receipt from the box that they would not do anything, only then did I contact paypal, I am not the only person they have screwed, it seems like this defect in the MF02 is common if you look on youtube and search MF02 driver issues.

+1

I’m in.

I already joined 1 and 2.

I’m in. Joined the FB group.

Joined Facebook Group and followed Official Facebook Page +

I’m in, all three ways.

Thanks for the giveaway Banggood.