I keep asking for updates on the status of these issues but they are not responding thus far. Although that is not too unusual seeing as it can be a week or 2 for a response about normal items in some cases.
Ya’ know…. it is getting more ridiculous by the day that Lumintop apparently refuses to take care of the few people with GT issues. Excuses only go so far…. and all that has been used up long ago.
Early in the GT project they were losing money and then later they made a very small profit. They probably don’t want to take any more losses by fixing the remaining issues.
Which is odd because k125bw just needs two missing battery carriers which are cheap. Bruno28 just needs a $25 reflector. Lumintop doesn’t have much reason to not send these.
The rest need more expensive replacement heads or whole lights which were lost or damaged.
I guess the Lumintop boss doesn’t really care.
It sad to see such a high quality company do an about face and let their customers down.
You ( Team-Giggle_Monster ) can always say to Lumintop, that you will not make the next order (GT XHP70.2) before the problems of the first group purchase will be resolved.
Neal and my main contact at Lumintop want to get these issues taken care of but the Boss at lumintop keeps vetoing the decision for basically the reasons that Jason said, they made so little off the GB he does not want to loose any more money on it.
I keep trying to explain that it is a loosing proposition long term but I just get met with silence. Neal (even though he is not officially working on this anymore) and my contact have not given up but there is just not a lot they can do when the boss says no.
Far as holding the GT70 hostage, lets just say that could backfire and cause lumintop to write us off entirely and that would spread through the flashlight world and would be very bad for future dealings from more then just lumintop. On top of that it could mean that none of these things ever have a shot at being fixed. Things like this can be taken very badly in China so it must be approached extremely gently.
I will keep pushing this up the ladder, hopefully things happen.
It really is up to Lumintop to fix the issues, the Team can only do so much.
I sent Leo 2 or 3 PM and emails and have not heard from him at all.
Texas_Ace told me Leo would like to get it sorted, but the Lumintop boss refuses to let him spend any more money.
There was even a Lumintop employee who gave back a GT refund instead of just a battery refund and they had to pay it back out of their own salary. (The recipient kept the money and dissappeared instead of returning it)
Neal is not in charge of the GT issues anymore, but I’ve heard he is still trying to sort out a few.
Bruno28 got offered a replacement reflector, but he needed to pay $40 to ship it. That’s no good.
Northcentralpositronics replacement tail cap got lost in shipping, they are sending a new one. I guess it’s a very cheap part to ship.
So gigles team are involved with gt70 project and no one solved the problems.
Just great job giggles team!
I think you are very happy. Some people lost their money but who cares! Lets do some other bussiness with lm…