I was waiting for my Haikelite MT01 driver and reflector, and they came today!
I had emailed him, and he said the reason for the drivers taking time to be shipped, is that he was waiting to ship every spare part from almost every Haikelite light, the MT01, MT07S, MT03, etc, for lower cost shipping.
I was waiting since Group Buy was over.
I buy 3 pcs new MT09R and Dale send drivers with it by DHL.
Probably they will send drivers by normal shipping method registred/unregistred so to europe it takes 3-4 weeks
I’ve emailed multiple times about a replacement driver for mine but I’m not getting any response. I’ve given up on my light though at this point so if it comes, it comes, if not whatever, this thing will just sit in the bottom of a drawer somewhere.
On one post on this thread since 7/8/2018. I understand Dale is extremely busy but how about some customer service for the members that purchase the light in first GB with the trust of the company.
Yes, for the GroupBuy, he told me a shipping number and said he has shipped it before CNY, but it was shipped very late after CNY. So dont trust his words at all. I think he will ship at least yours.
I have no answer depending the driver.
I haven’t heard from Dale in a long time in regards to my replacements. Hope they show up at some point as he did originally tell me that they would be shipped
Well it’s been about 2 months for me since I was told my driver was sent out. So as long as you were told that you would be receiving a driver, the only thing you can do is wait. But if you never go in touch with HL to request a new driver, you need to reach out to HL and request one… Then wait.
Ah ok, i guess the only way is to mail HL and bug them to send out the drivers, or that Dale guy but he seems to not write much here about it ?
Or they just dont care for those few that needs drivers - same i read with the BLF GT a few members are left with a broken light and the company refuses to fix the issues for a few members… maybe its same here? who knows either way its wrong and not a way to treat customers for sure… 2 months or more is a forever wait sorry but seems they just moved on the drivers should have long reached u all…
I did 2 months ago and during the 2 months, I only emailed them about 3 times. I was patiently waiting but when I email them again I don’t get any response anymore. I don’t think that is acceptable customer service. What is the acceptable wait time for you?