Haiklite MT09R GB replacement drivers

I’ve emailed multiple times about a replacement driver for mine but I’m not getting any response. I’ve given up on my light though at this point so if it comes, it comes, if not whatever, this thing will just sit in the bottom of a drawer somewhere.

Don’t give up.

He is extremely busy.

He only responded to me when the drivers were in my city in tracking.

He has a lot of work on his hands, and probably 100+ emails to respond to.

On one post on this thread since 7/8/2018. I understand Dale is extremely busy but how about some customer service for the members that purchase the light in first GB with the trust of the company.

Bump

Its been two months when he emailed the driver got shipped but still no show up :frowning:

I am going to continue bumping this thread until someone responds.

Yes, for the GroupBuy, he told me a shipping number and said he has shipped it before CNY, but it was shipped very late after CNY. So dont trust his words at all. I think he will ship at least yours.
I have no answer depending the driver.

bump

I haven’t heard from Dale in a long time in regards to my replacements. Hope they show up at some point as he did originally tell me that they would be shipped

we want our drivers :beer:

bump

bump

what will bump help `?

So this thread will not disappear. Hopefully, more people in the first GB will express their concern. I am sure I am not the only one.

Well it’s been about 2 months for me since I was told my driver was sent out. So as long as you were told that you would be receiving a driver, the only thing you can do is wait. But if you never go in touch with HL to request a new driver, you need to reach out to HL and request one… Then wait.

Ah ok, i guess the only way is to mail HL and bug them to send out the drivers, or that Dale guy but he seems to not write much here about it ?

Or they just dont care for those few that needs drivers - same i read with the BLF GT a few members are left with a broken light and the company refuses to fix the issues for a few members… maybe its same here? who knows either way its wrong and not a way to treat customers for sure… 2 months or more is a forever wait sorry but seems they just moved on the drivers should have long reached u all…

I did 2 months ago and during the 2 months, I only emailed them about 3 times. I was patiently waiting but when I email them again I don’t get any response anymore. I don’t think that is acceptable customer service. What is the acceptable wait time for you?

I would normally only wait up until 2 months max before making complaints. However, I had given up on HL redeeming themselves because of the whole sc26 debacle with Terry. But HL pulled through and released the sc26 (improved from the original specs as well) and thanks to Freeme we even got a nice discount. So I am willing to give HL and Dale the benefit of the doubt and wait. It also helps that I ended up buying one of TA’s handmade drivers as well and I don’t “need” the replacement driver. I might end up donating my replacement driver to a BLF member who needs it, if I get the driver earlier than other members.

If you are tired of waiting I make this special offer for my replacement driver for 13.2€ shipped priority air mail

How is it even possible for a mailed item to take two months? Some discount shipping that puts stuff on a round the world container ship that is near Antarctica now? Sitting in some container in Hong Kong waiting an empty spot on a two prop airplane? Some bike courier pedaling towards Europe? How is two months or longer even possible (if shipped) without artificially delaying it or just sitting in some warehouse next to the Ark of the Covenant??