Got this email from Dale today.
Hi xxx
Not sure if the parcel is lost or not. We will send you a new driver today.
Address is the same as before?
xxx
xxxxxxxx
xxxxxxxxxxxxx
Thanks
Dale
Great. Dale, how about my replacement driver? I am going to email him again.
I got an answer from Dale, that he want to ship a driver to me.
Is the driver supposed to ship out 2 months ago? Dale emailed me over 2 months ago about my replacement driver is on its way. I emailed him again a few days ago no response.
I have nothing against Dale, I am just asking some customer service.
He told me not only that he will ship one to me, he told that he had shipped a driver to me 2 months ago and if I have received it. I dont know what to belive. But he will resend a driver.
With the flashlight itself I got a shipping confirmation with tracking number before C-New-Year but after asking him after his holliday, it was sent out (after CNY) as I have seen it in the tracking informations. There may be some reason for this delay and perhaps he didnt told the truth because he wanted to keep his face.
Perhaps he has much to do and no spare time and thats why something takes a bit longer.
With the driver and the communication about, maybe it is similar. But I find it realy good and honorable, that he still answers our emails (better late as never) and he want to ship it. He could have been ignoring our mails and keep the drivers.
He did not answered my BLF-PNs but after writing a mail I got this answers within some days.
I hope you other guys will get answers too. And I hope we will get the better driver soon.
Dale, if you are reading this. Are you going to take care of the business or just ignore everyone? You need to let us know if you have a hard time to get the replacement driver to us.
It appears we’ve been ignored.
Anyone have a suggestion on what to do with this light? I’d like to replace the driver at least, possibly the LEDs. I don’t want to spend a ton more on this lemon though. Is there anything readily available or will we have to get something custom?
Dale email me last week to let me know he had re-ship my replacement driver. I think he is using Hk post so no tracking number. According to him I should receive it in 20 to 35 days. Hopefully it will arrive this time.
You can message Lexel about a replacement driver, but he might be out of commission since he had surgery on his hand. I don’t think TA has any drivers left but you can always ask. TA was modding the MT09R for a fee, so he might still continue to do so.
I messaged Dale about the driver again, so I’ll let you guys know if he responds. But at this point, I don’t expect to receive a replacement driver from HL.
Sadly I am sold out of drivers at the moment but if there is enough interest I can look into getting another batch.
I had assumed everyone would have drivers from Dale by now so I planned my last batch to run out before that happened so I would not be stuck with them.
How many people did received replacement driver?
I recived and 2 other people from Poland.
I emailed Dale on 14 August and he replied to re sending a replacement driver but still nothing today.
Don’t hold your breath…
Haikelite doesn’t seem to care about their customers at all. We bought the light, that seems to be enough for them. I held off on getting a TA driver because I chose to put my faith in Haikelite but they burned me yet again and now it’s too late. I’m stuck with a lemon of a light. Hopefully one day I can figure out a way to put this waste of a light to good use, as for now, the only decent thing I have from it is the batteries…
I’ll never, ever buy another Haikelite, I’ll recommend no one else does as well. Them’s the breaks.
Looks like Haikelite is overwhelmed these days.
I received a driver and reflector from him a month after I sent the payment for my Haikelite MT01. They actually sent me 2 of each, leaving a message saying:
Thank you for your patience. We are sorry at Haikelite to have cause some problems, along with some human external factors. We have sent you 2x order to make up We have a lot of work. I hope you will forgive us, with MT09R, SC26 taking almost all of our time.
I wouldn’t break trust over this. Happens. However
I am still waiting on 2 replacement drivers from the original GB for my MT09’s
The thing that really burns me (pun intended) is that there is a better, fixed version that has been offered and delivered for a lower price than us early adopters could have had the light.
I want to like this light. I love the form factor, it could be great, but it isn’t. Haikelite promised to fix it but they haven’t.
Yep. It is really annoying.
However, I think there is something that we don’t know with Dale and Haikelite.
I do understand your concerns however.
If we could get together enough people, maybe we could have a run of custom drivers done. How many people would be interested? What are people willing to pay?
Remember Lexels offer a couple posts above?