I emailed them about the switch / switch LED and low current issues.
They responded back focusing only on the switch issues (literally ignoring the low current issue) asking for a video and photos.
I provided both forms of proof and they agreed it was bad and asked if they could send just a switch.
I told them no, that just the switch wouldn’t fix the light as both switch and switch LED are bad. I asked that they please send a replacement driver and even at that it’d be letting them off easily as I paid for a working flashlight, not a DIY project but that I would accept that as a solution.
They said that was acceptable to them as well and then the holiday started and I didn’t hear anything back so I emailed them on the 7th only to be told they have now renigged on their offer of ANYTHING and again requested video showing the low current even though they already agreed the light is broke and now we’re at an impasse cause I don’t have enough hands to hold the meter on the light, manipulate the switch and video all at once.
Sorry if this is hard to read to some, I typed it with bullet points cause I forgot that line breaks didn’t work right here.
I was thinking of putting my phone in my gopro adapter, putting it on my gp head band and then making a video of me testing the current where you purposely couldn’t see anything lol.or make the video showing the current but make is 53 minutes into a 2 hour video and not tell them where the clip they need is, just send the link.
Not that I don’t have a wife and kids who could hold the phone, it’s a principal thing. Pretty sure paypal will side with me considering they already agreed the light was bad and agreed to send a replacement…
I wonder do banggood even report faulty lights to lumintop ? by now there should be a few reports of faulty lights they should ask for replacement heads from lumintop, its afterall they who manufacture the lights, bangood only sells them but ofc need to deal with this proper since new lights should have warranty. Asking for video blabla is just lame, the light is broken still no matter what…
This light is well made. I bought one using the link. Styling is great and i already liked the ramping UI. Unfortunately it’s not quite as bright or as focused as the Emissar D1S. But to be fair at a price point at $32 with a coupon, it’s pretty awesome.
They should be the same and have measured the same by many people. They both have xpl-hi, both have FET drivers and both have the same reflector diameter.
I just received my 2nd GT Mini a couple of hours ago, this one came from Banggood. Got it with the $32 Coupon wstrachan mentioned.
So far all is working well. The replacement head from Neal is still going strong too. :+1:
Hopefully that will continue for both.
As far as Banggood goes…… They are so big, carry & ship so many different products; that it is highly unlikely any random customer service person we happen to talk to knows anything at all about flashlights.
It is just another product to them…. nothing more. They work off a script of things to request from the customer & settlements to offer in return. And, as has been said before by others; it is their job to wear the customer down in hopes they will give up or accept a sub par settlement for the defective product.
It is our job as the recipient of the defective product to calmly not let them succeed.
Calmly stand your ground & they will ‘cave’. At least that has been my experience so far.
It is not necessarialy ‘right’… but in the big scheme of things a few broken flashlights are not ‘top priority’ for them. That is just how it is. To us it is a big deal, to them not so much.
‘Play’ their game , calmly stand your ground, and you will win in the end.
Thanks for the welcome I’ve been lurking here for a few months! Quick update: I’ve emailed Banggood customer service and they agreed to ship out a replacement head. Didn’t have any issues with customer service so far and they’ve responded quickly. I will update again when the replacement arrives.
well the reflector is nice and body overall, but the issues with switches wasnt the best it seems, i guess they rushed the first production of lights to get them out quick, otherwise there wouldnt be any switch issues at all. but now that i got the replacement head and others from Neal the light is working normal again, yes for this price its a good thrower, sad about all issues too but hopefully everyone will get replacements or money back from banggood.
Also do u have a lumen meter or something? weird the emisar is much brighter u say, it can be a bit better focused but lumens i dont think there is much difference between them.
Recieved my GT Mini today. LED is not centered well despite that it has a centering ring. Tried to muscle open the bezel to no avail, seems to be glued.
By reading a few posts I assume that only have of the switch is lit is normal? One time it shut completely off, when I switched off the light. Oh well…
To be fair the rest of the light seems very well made.