Hold up. I had no order conformation, After a few days I still had no order conformation, so I opened a ticket. I was asked to wait 24/48 hours for a reply. Two weeks later I still had no reply, so with the advise of a couple of fellow BLFers I opened a dispute. Then I got an email from them, but it made no sense. I then went on the DX forum as a last resort and someone kindly helped me. But they asked me to cancel my dispute. I also noticed that the item is now out of stock. So, I cancel my dispute and my order takes 6 months?
I did what I thought was the right thing. If the item had shipped or they said they will ship this week, then that would be different.
You need to cancel the order if you're not happy with how long it is taking them to ship. They will never tell you how long it will take to ship anything because they have no idea. And they are seriously messed up right now anyway. They are pretty good about issuing refunds for canceled orders at least.
Use PayPal if they don't refund your money after you cancel the order (give them at least a week, maybe two) or if you don't get the package in 43 days. I wouldn't use PayPal to get better customer service because it won't happen.
I have no idea how it happened, but the problem seemed to be at paypals end. DX had my old PP email that had been canceled 3 months ago and removed, which it still is when I check. But the transaction was in my PP account and it showed my current email And that matches my DX account. I use my PP regularly and it has never happened before. But DX replied to my current email with a nonsensical email. They could have told me the status then. the problem is if I contact them it's taking 15 days just to reply.
That what I was worried about. I understand what most of you are saying, but you have to understand my point If I close the dispute I have no protection. And it seems that half the people on here are saying DX are in a bad way right now. So I may not have even got my order. Who knows?
If you can get a refund now for unshipped products... do it... their shipping times are worse now than they were before... the dual website setup seems to mess up everything.
Kreisler... I don't need a poll to decide that... I have enough orders / PP cases (which I all won BTW) with DX ... even official PP agents recommend not to close cases. In this case the circumstances are a little different, because the problem seems to be at Paypals end. But the chances are high that the order got lost between paying and the inbox of DX. If you don't do the claim thingy no Paypal representative will look into this matter... and he probably will end up with no refund and no product. If I where in his place I would indicate in the Paypal conversation table that this might be a "booking error" due to an old PP account and just demand a refund through Paypal. If no product was shipped/no order recorded there would be no harm to anyone. He can order it again on a later point in time.
It would help if they didn't speak to me in a way that says 'dodgy market trader'.
Also I know most of you can't read all the posts on DX as they have removed some of them that aren't supporting DX. But I have the emails with the original posts. Sneaky buggers!
Are slow, dumb, inefficient, and what you want ...I said slow? But not scammers
I had an order of just 10$ done on November, forgot about it, but on January looking the chronology I realized that didn't received it, asking after 3 months to the CS, they refund me.. but with a new payment from volumerates with paypal(making pay to me the commission), coz also the paypal refund time was lasted.
btw, learn and see how the grand kreisler (*coughcough*) made himself a complete fool in a similar DX case (look at the dates how long it every time took them to reply to my previous/last message!!, and also how much patience and humor i was showing):
i was a fool mainly for not trusting them (or their online system) in the first place, and see how much time i had wasted/lost by the whole dispute thing!? (and i showed patience and humor because i enjoyed the conversation; it's like paying 2 bucks and you obtain the right to attack, diss, and get on their backs and give them a hard time -- for 2 bucks?? fantastic! LOL :D)
it's silly to open a dispute for 2 bucks .. but i wanted to make the experience. And it is exactly this experience which i am passing on to you and why i am telling you "Marc, please close the dispute".
i am not saying that EVERYONE who opens a dispute (for unshipped items) is a fool, but i am saying that you can learn a bit from my example. Hope you got a smile after reading my case ;)
it's really sad how far DX has fallen..they spend more time making videos about their shitty service than actually fulfilling orders..haven't ordered from them in months and anything I need I find elsewhere just fine..rather pay an extra 1-10$ and actually get the product at manafont lol..
i was a fool mainly for not trusting them (or their online system) in the first place, and see how much time i had wasted/lost by the whole dispute thing!? (and i showed patience and humor because i enjoyed the conversation; it's like paying 2 bucks and you obtain the right to attack, diss, and get on their backs and give them a hard time -- for 2 bucks?? fantastic! LOL :D)
it's silly to open a dispute for 2 bucks .. but i wanted to make the experience. And it is exactly this experience which i am passing on to you and why i am telling you "Marc, please close the dispute".
i am not saying that EVERYONE who opens a dispute (for unshipped items) is a fool, but i am saying that you can learn a bit from my example. Hope you got a smile after reading my case ;)
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lol how you can enjoy the Chinese CS, they are ever polite, slow and dumb, very dumb so dumb that looks like they are making fun of you.. and you will feel dumb
Kreisler, that was funny, but by the looks of your conversation you are able to speak to them. I have tried every avenue and the quickest reply is 15 days. I can't trust someone that I can't even speak to.
I have escalated it, mainly due to the fact that the moderator celtit warrior has tried to accuse me of being a scammer and then anyone who tries to agree with me, has his post removed!
Who is that CelticWarrior guy? He doesnt even work there, why does he answer on the DX forums? Who would willingly be a "mod" on a Chinese dollar store forum for free...hes not even that helpful or polite to be a (abrasive) representative.
Marc I think your order is beyond repair. Get PP to refund your money then move on. At least you will get your money back. With DX/CelticWarrior/2 weeks between emails/out of stock items its a gamble...
Those guys make DD look great. At least DD has Summer here who is polite/respectful/apologetic to people, and DD has some live chat system not making you wait 2 weeks for an email.
I ordered a $4.00 item from DX. I forgot about it for 2-3 months and remembered. I emailed them and they refunded my money. A month or two later, it shows up in the mail! I remember it took about 4 months!!!