That what I was worried about. I understand what most of you are saying, but you have to understand my point If I close the dispute I have no protection. And it seems that half the people on here are saying DX are in a bad way right now. So I may not have even got my order. Who knows?
If you can get a refund now for unshipped products... do it... their shipping times are worse now than they were before... the dual website setup seems to mess up everything.
Kreisler... I don't need a poll to decide that... I have enough orders / PP cases (which I all won BTW) with DX ... even official PP agents recommend not to close cases. In this case the circumstances are a little different, because the problem seems to be at Paypals end. But the chances are high that the order got lost between paying and the inbox of DX. If you don't do the claim thingy no Paypal representative will look into this matter... and he probably will end up with no refund and no product. If I where in his place I would indicate in the Paypal conversation table that this might be a "booking error" due to an old PP account and just demand a refund through Paypal. If no product was shipped/no order recorded there would be no harm to anyone. He can order it again on a later point in time.
It would help if they didn't speak to me in a way that says 'dodgy market trader'.
Also I know most of you can't read all the posts on DX as they have removed some of them that aren't supporting DX. But I have the emails with the original posts. Sneaky buggers!
Are slow, dumb, inefficient, and what you want ...I said slow? But not scammers
I had an order of just 10$ done on November, forgot about it, but on January looking the chronology I realized that didn't received it, asking after 3 months to the CS, they refund me.. but with a new payment from volumerates with paypal(making pay to me the commission), coz also the paypal refund time was lasted.
btw, learn and see how the grand kreisler (*coughcough*) made himself a complete fool in a similar DX case (look at the dates how long it every time took them to reply to my previous/last message!!, and also how much patience and humor i was showing):
i was a fool mainly for not trusting them (or their online system) in the first place, and see how much time i had wasted/lost by the whole dispute thing!? (and i showed patience and humor because i enjoyed the conversation; it's like paying 2 bucks and you obtain the right to attack, diss, and get on their backs and give them a hard time -- for 2 bucks?? fantastic! LOL :D)
it's silly to open a dispute for 2 bucks .. but i wanted to make the experience. And it is exactly this experience which i am passing on to you and why i am telling you "Marc, please close the dispute".
i am not saying that EVERYONE who opens a dispute (for unshipped items) is a fool, but i am saying that you can learn a bit from my example. Hope you got a smile after reading my case ;)
it's really sad how far DX has fallen..they spend more time making videos about their shitty service than actually fulfilling orders..haven't ordered from them in months and anything I need I find elsewhere just fine..rather pay an extra 1-10$ and actually get the product at manafont lol..
i was a fool mainly for not trusting them (or their online system) in the first place, and see how much time i had wasted/lost by the whole dispute thing!? (and i showed patience and humor because i enjoyed the conversation; it's like paying 2 bucks and you obtain the right to attack, diss, and get on their backs and give them a hard time -- for 2 bucks?? fantastic! LOL :D)
it's silly to open a dispute for 2 bucks .. but i wanted to make the experience. And it is exactly this experience which i am passing on to you and why i am telling you "Marc, please close the dispute".
i am not saying that EVERYONE who opens a dispute (for unshipped items) is a fool, but i am saying that you can learn a bit from my example. Hope you got a smile after reading my case ;)
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lol how you can enjoy the Chinese CS, they are ever polite, slow and dumb, very dumb so dumb that looks like they are making fun of you.. and you will feel dumb
Kreisler, that was funny, but by the looks of your conversation you are able to speak to them. I have tried every avenue and the quickest reply is 15 days. I can't trust someone that I can't even speak to.
I have escalated it, mainly due to the fact that the moderator celtit warrior has tried to accuse me of being a scammer and then anyone who tries to agree with me, has his post removed!
Who is that CelticWarrior guy? He doesnt even work there, why does he answer on the DX forums? Who would willingly be a "mod" on a Chinese dollar store forum for free...hes not even that helpful or polite to be a (abrasive) representative.
Marc I think your order is beyond repair. Get PP to refund your money then move on. At least you will get your money back. With DX/CelticWarrior/2 weeks between emails/out of stock items its a gamble...
Those guys make DD look great. At least DD has Summer here who is polite/respectful/apologetic to people, and DD has some live chat system not making you wait 2 weeks for an email.
I ordered a $4.00 item from DX. I forgot about it for 2-3 months and remembered. I emailed them and they refunded my money. A month or two later, it shows up in the mail! I remember it took about 4 months!!!
That's exactly how I feel. If I was DX I would tell Celtit worrier to shut up! He must be costing them a lot off money. I have escalated My dispute because of him. He started out being very helpful and then started to accuse me. God knows why he moderates there maybe some kind of power trip, probably been banned from CPF.
I will just wait for PP to refund me and try again in a month or so.
BTW DX tries to stall refunds even on normal cancellation by 14 days. I always include standard text blocks like this. "14 days delay is totally unacceptable for a simple refund. Please refund my money immediately otherwise I'm forced to open a PP claim/ report this behavior to PP." Guess what... next day I have my money back. I hate to resort to that kind of pressuring them, but it seems that is the only language they chose to understand. Someday I will make a post about all the text blocks I have accumulated on communications with DX/PP.