Kreisler, that was funny, but by the looks of your conversation you are able to speak to them. I have tried every avenue and the quickest reply is 15 days. I can't trust someone that I can't even speak to.
I have escalated it, mainly due to the fact that the moderator celtit warrior has tried to accuse me of being a scammer and then anyone who tries to agree with me, has his post removed!
Marc.
P.s. did I mention how much I suddenly love DD
Who is that CelticWarrior guy? He doesnt even work there, why does he answer on the DX forums? Who would willingly be a "mod" on a Chinese dollar store forum for free...hes not even that helpful or polite to be a (abrasive) representative.
Marc I think your order is beyond repair. Get PP to refund your money then move on. At least you will get your money back. With DX/CelticWarrior/2 weeks between emails/out of stock items its a gamble...
Those guys make DD look great. At least DD has Summer here who is polite/respectful/apologetic to people, and DD has some live chat system not making you wait 2 weeks for an email.
I must say DD is not perfect but still I count representation at forum a definite plus.
I ordered a $4.00 item from DX. I forgot about it for 2-3 months and remembered. I emailed them and they refunded my money. A month or two later, it shows up in the mail! I remember it took about 4 months!!!
MixoMaxo's new 100 points today .. o-man today's a big winning day for DD and shills, yay!
Party!! 
hey stop abusing of MixoMaxo© or u'll be sued xD I'm not a shiller like you!
u guys are shilling DD also in the DX thread! shame on you!!
P.S. DD have the best prices for some items! Plus promotions, coupons and surveys! BUY THERE! NOW!!
In the worst case paypal will cover your ass :P
That's exactly how I feel. If I was DX I would tell Celtit worrier to shut up! He must be costing them a lot off money. I have escalated My dispute because of him. He started out being very helpful and then started to accuse me. God knows why he moderates there maybe some kind of power trip, probably been banned from CPF.
I will just wait for PP to refund me and try again in a month or so.
Marc.
BTW DX tries to stall refunds even on normal cancellation by 14 days. I always include standard text blocks like this. "14 days delay is totally unacceptable for a simple refund. Please refund my money immediately otherwise I'm forced to open a PP claim/ report this behavior to PP." Guess what... next day I have my money back. I hate to resort to that kind of pressuring them, but it seems that is the only language they chose to understand. Someday I will make a post about all the text blocks I have accumulated on communications with DX/PP.
And yes you are right DD can be hard work but if I go on 'live chat' now, they will answer within 1 minute. I was on DX live chat for 1 hr 22 mins the other night and still didn't get an answer.
And then there is Summer, Bless her, She's OK
. That's why in a previous post some where I said that DD could be come a recommended dealer, and a very good one, with a little bit of work here and there. Having Summer Is an asset to DD and us. That's for sure!
Marc.
Marcl, I would do what any Brit would do under the circumstances. Have a cup of tea and a biscuit and then never, ever use DX again. You know it makes sense!
Lolol, yes they answer, request for pics, some more pics etc...
Whole session for me took 2,5 hours (they answer after, say, 15min latency after each reply) and conclusion was silence after making it obvious I want refund :D
This was the case of unprotected batteries shipped as protected.
Fair enough opening a PP dispute at that point, but at the point I open a dispute (rarely admittedly) I just write it off and await the refund. You can't expect DX to continue with the order process tho IMHO, they should just accept the PP dispute. Hope you get your money and have better success next time :)
Who's brewing up? You or me? Chocolate Hobnob?
No - it's just the way I'm sitting!
DX isn't for everyone. I had a hard time excepting the fact that DX works at there own speed. I have been using them for 2 years now and occasionally I get surprised and receive my stuff in a timely fashion, but mostly it takes forever. If I can find the same item for a similar price I will order it from someplace else. Certainly don't use them if you are in a rush. I have received broken items from them and they always make it right but it takes a long time. Recently I ordered a gun sight from them actually it was in December I got it last week I had forgotten I had even ordered it from them. I haven't heard of them ever ripping anyone off but they certainly piss off a lot of people especially if you don't realize it could be 3 months before you receive your order.
just leave this away ,try to have a nice day
229 posts in 42 days
Who is the real loser eventually? Stupid DX!
I got an email saying none of the items I ordered are available so close my dispute and they will refund me. Lol Paypal already refunded me
Marc, just get your money back (cancel the order) and be happy it doesn't get worse than that. :)
Life is too precious to waste worrying on things like this.
I hate DX too, and will never deal with them again unless absolutely necessary. Definitely DX not a place you want to buy high value or important items. DX wasted me a lot of time and never even bothered replying at all my emails/tickets. They refund my PP dispute and claims without even bothering to type any single word. They know the problem was theirs.
But so what, still alive and well, gotten back my money (minus some CC interest of course)... and now I know what to expect of DX... it's basically just a fire and forget site. Or lottery if you want to call it that way.
So, I think, just get your money back and let it go... :)