Rating: GearBest.com [AVOID]

You also don’t seem to post even neutral reviews, everything is censored until it’s only positive.

Same with Banggood, nothing new here. It is something difficult for the chinese that showing the honest not so good reviews are better for sales than just the good ones, fake or not. But some sellers got it: DX I feel does not censor reviews and certainly their forums section has no censoring at all. Also it seems that Fasttech shows no sign of censoring.

We would like to extend our sincerest apologies for this inconvenience.
We can confirm that we always post positive reviews and negative reviews if they demand our request.

Could you please send us some proof to verify it?
Or you can tell us the specific review,so that we are able to check it.
Please also refer to our terms and conditions here:http://www.gearbest.com/about/terms-and-conditions.html
Thank you.
support@gearbest.com
Gearbest.com

Hi, thank you for your comment.
Please send me your email address, order number and the SKU number of the review via PM so that I can resolve this issue for you.
Thank you for your assistance.

GearBest Customer Service
GearBest.com

Hi.
Been dealing with them over a coupla yrs now. Only ever had 2 small problems (one theirs).

Fixed over a coupla mails and another 30 days del for reeplacement.
Never needed to complain. they asked me to review some torches a while ago. Through Facebook.
There’s no way I’d ever have that privacy robbing prog near my computer.
Granddaughter added it for me (without telling). when it first came out. Took me yrs to remove all traces of it. and it still sneaks things in here occasionally.
The inflated lumens etc. is usually just the suppliers to them. Details of whatever.

It’s China remember.
so it doesn’t really matter, does it.and everything is on a disposable possibility list.
when/IF it arrives.
Whenever I order things from there unless under an insurance/parcel policy.
I mentally write off the money until it arrives, or not.

Apart from a few select items. (which I covered with ins, etc.) I never spend
much over $20US.
You buying cheap. you accept the consequences. Good and bad.
Mostly. It’s worth it.

Hi, thank you for your attention.
We will continue to improve our products and services.

GearBest Customer Service
GearBest.com

Gearbest are great when things go smoothly.

If something goes wrong with your order, watch out!

I had to drag them through the entire PayPal claim process a few months ago for an order that went completely missing in transit. Gearbest just kept stalling in an attempt to run down the PayPal clock.

PayPal came through for me and I got my refund in full. Thank you, PayPal!

My advice: when using Gearbest, always pay with PayPal.

We sincerely apologize for this issue.
Could you please PM your order number? You can find it in :My account>>My orders?https://login.gearbest.com/m-users-a-sign.htm?type=1.
We will do our best to help.
Please let me know if you need further assistance.
support@gearbest.com
GearBest.com

I have been using Gearbest.com for about 30 orders within a 1 year period (mostly flashlights, electronics). So far, all items came through even though shipping time was not always acceptable. I can live with 2-3 weeks but about 3 items came in after 1 month.

Overall, I recommend Gearbest for flashlight related purchases. The only challenge would be that many items no longer offer free shipping.

Complain as I did with the defective stuff I got and Gearbest will blacklist/CANCEL your account. Guess I should not have complained. Not. :expressionless:

Thank you for your comment.
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please let me know if you have any questions, we are always here to help.
Thank you for your support!
GearBest.com

Thank you for contacting GearBest.com.
May I know your order number?
We are looking forward to hearing from you and will do our best to help.
GearBest.com

That seems plausible, as I also got a few years of good service and response until a few months ago when support just stopped responding to my tickets and requests for updates. If they want to blacklist someone fine, but communicate it first, don’t just go dead silent. I stopped placing any orders with them at that point.

KuoH

Thank you for taking the time to give us feedback.
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please let me know if you have any questions, we are always here to help.
Thank you for your understanding.
GearBest.com

Here’s a couple of examples of what should have been pleasant experiences with Gearbest but not so.

Unfortunately this sort of experience is becoming all too common with GearBest:

Yes. They lost at least one customer (me.)

Oh, how the mighty have fallen.

I think you are being too generous,

Me too …