AliExpress Stores Are Driving Me Nuts!

It seems that Aliexpress has gotten worse than before, pretty much 25-30% of my orders were not shipped during brand shopping week or 11/11 day. Alipay was a good experience because they refunded me each time immediately, but the fact that many shops don’t even ship the product in the first place is horrible.

If you account for the time looking for the item, hassle with another payment system like Alipay, and the lost waiting time - I could just buy the item elsewhere.

I've had pretty good luck with Aliexpress.

Shipping can take quite a while, but I knew that going in.

Sometimes they have the lowest price on what I'm looking for.

I never had any trouble with any AliExpress item I ordered. Maybe it varies from one store to another.
Because I’m addicted to them, I ordered UV-leds at 00:28h. Got notice they were shipped at 05:38h. Today.
Cheapest shipping option (I’m Dutch). Maybe I’m just asking for trouble, but I’ll let you know when they arrive.

If the provided tracking number is a working one then using one of these or a combination of these tracking services has found every one of my Aliexpress,Banggood,Gearbest,ebay etc. orders when they have been shipped and started moving.

PackageRadar – track the delivery process of your online orders.

or

Shenzhen BEISHISHENG International Transportation Co.,Ltd
http://sky56.cn/english/track/index

and then there always is TrackChecker which supports more than 270 services and has phone apps

TrackChecker (en)
http://www.trackchecker.net/

TrackChecker allows most tweaking and sometimes needs some extra manual input for finding the the right carrier.

This is interesting. Best I recall I have never got a Tracking number that did not work correctly.

Of course when the vendor says it has “shipped”… that usually means absolutely nothing. It simply means a ’Label was Created’.

Once the shipping company finally receives the package the Tracking number seems to go live. This is when the package actually “SHIPS”. This step can take from a few days to a couple of weeks or more though it seems. :person_facepalming:

I guess I have just been fortunate, but I’ll take it. :smiley: . And this covers over 100 orders from China.

I find these sites to be very accurate with Tracking….

  • Package Radar
  • 17 Track
  • USPS
  • UPS, FED EX, & DHL are also, if they are involved.

Aliexpress is excellent, But Avoid shipping with Yanwen Post, some of Their Packages arrive after 90 days, China post small packet plus is alot better , Delivers within 2 to 4 weeks

Not this thread, some other one, but I mentioned my first dispute with some beauzeaus (that’s french) who shipped 6 cheaper items vs 3 cheap and 3 fancy.

Seller’s “offer” was “no refund, no replacement”. Ha! Rejected that, AX got involved, found in my favor. Waiting for their response, but I imagine I’ll be seeing a refund pretty soon.

Their loss, ’cause I offered in messages to pay the difference between cheap and fancy, as long as they’d send the fancy ones. Now, seems they’ll be refunding me for the 3 fancy ones in full.

Still not quite sure how that worx, though. Total was 3.53×3, or 10.59, but the refund amount popped up as 9.51 or something. Couldn’t change it.

Still, it’s better than getting only the difference…

One other parcel (different seller) that’s still stuck at “label created” since 11.11, I asked, and was told to file a dispute and they’ll refund me. Hmm. Okay, but 01-14 is when some note says I can apply for a refund if no-show, so I’ll wait that day or so.

The issue is with individual stores more then aliexpress. I’ve had good experience ordering from the Convoy store but I’ve had issues with some other stores on there not shipping.

Choose a reputable seller (based on tenure, number of sales, shipping options, buyer feedback) and things will probably be ok. Sellers that don’t offer ePacket, China Post SP+, or CP Airmail are immediately eliminated from consideration. Not going to take chances with any other carriers.

The only time I’ve had an issue (having bought more than just flashlight stuff) is with a seller that didn’t use the specified shipping method. It took longer, but eventually arrived.

AX’s tracking service is provided by Canaio.

I agree

AE is just a website, not the actual seller

the Seller is the Shipper

.

mail is slower during the holidays
cheap or free shipping, is slow

tracking does not always track,
sometimes stuff sits in a pile
sometimes it gets delivered and tracking does not get updated

its all normal

and

if I am bored, and
feel like getting frustrated
I look at tracking…

.

I just looked and
like, OMG!
my package sat in a pile at a post office in California for 4 days before it moved!!!

.

first world problems

I’ve placed 6 orders from different sellers. 4 were delivered no problem, the other two had the same issue. Both sellers provided tracking numbers that followed the package’s progress, however the tracking numbers weren’t for my order. Both packages were delivered to cities at least 400 miles from me. The first seller shipped my package only after I told them they had provided the wrong number (as in, they didn’t say the package was already shipped here is the right tracking number, they waited to ship until after I complained) and I just opened a dispute on the second one (ordered 11/11) as the seller says the package was delivered.

That really sucks!

I’ve placed several orders from Fasttech and some Chinese dealers on Ebay in the last 2 months and received all of them within a month. They all came from the same general area in China that this second order from AE is coming from.

I already know that AE is comprised of many different stores but this second try on getting these items are from a store that a couple of members here have ordered from awhile back and they received their orders. Just very frustrating.

[quote=Gebe]

What experience should I expect if I were to order through AE from the Sofirn Official Store? I see a light being advertised through AE that looks like a super deal (the Sofirn SF13 for $9.37) and AE says I get $3 just for signing up, which would seem to mean I’d only be paying $6.37 for this flashlight. But after reading about so many problems, I have to ask. It does almost seem too good to be true.

The Sofirn store is absolutely legit.

You will never have any problem with them.

Thanks!
Is everything else in the deal legit, such as the price of the item at $9.37 for a light that has the same look and specs of a Quark light that used to cost $78? And that $3 thing just for signing up with AE—would I actually be able to use that for this order? Is there also a shipping charge?

Amateur :smiley:

AE is just a platform for sellers, nothing more. You don’t avoid ebay completely just because one seller is rotten to the core.
AE has a very nice refunding process - worked for me every time and since an open dispute is bad for the seller (in some way idk) you hold all the aces.

Just an example from minutes ago - the AE tracking sais “shipment cancelled” for one order - it usually takes like 5 Minutes until a dispute like that gets settled in my favor.

Is AE open for business during the Chinese New Year? For the last 4 or 5 days every time I try to login to check tracking on my Convoy order AE is requiring me to complete “Identity Verification” which never sends a text with the verification code.

I just logged in with no problem

Thanks for the confirmation. Sounds like an issue with my account :frowning:

Well AE customer service can not unlock my account for 3 to 5 days.