Anyone Have Any Experience With Acebeam’s Customer Service? My UC15 Experience.

It also seems to me that the seller should be refunding the money or making good on fixing the light. No doubt this isn’t a popular view but I don’t see where Acebeam has a legal obligation to replace the second-hand light. I looked at their warranty info and it states a limited lifetime warranty which as I understand it means that the warranty does not have to be transferable (note that this is just my understanding and could definitely be wrong).

It would of course be nice if they did do something for the OP but companies often have different priorities from people.

:+1:

Well, dealing with a Chinese company, all bets are off, and you’re at their mercy no matter what their written warranty is. If it were an American company, it would be easily enforceable.

US Federal law spells it out in the ” MAGNUSON- MOSS ACT of 1975, Written Limited warranties have to be spelled out as to what the limitations are which includes if the warranty is non-transferable. At least, that’s the way I read it.

You provide warranty service to anyone who owns the product during the warranty period. is one of the conditions, so it is implied that it is transferable since Acebeam doesn’t state otherwise.

Laws in the Netherlands might be different, and shouldn’t assume they are the same as the US

Hey Henk, no problem. I just think when people here ask for opinions, folks should just post positive things and try to be helpful. ALL opinions are valid as long as they’re not snarky or rude. BLF is a helpful, civil place and I’ve seen posts where you’ve been helpful and thanks for that.

Like I said, I explained my problems with this seller and like you toddcshoe, I would have immediately offered a refund and I’ve done it in the past if someone was even remotely dissatisfied purchasing something from me.

I paid for this through Paypal but I don’t think I’m going to open a dispute as I don’t want to get into a pi**ing match with the seller but who knows?

I agree with you completely RobertB. Any manufacturer should honor a warranty and warranties should be transferable for the life of the warranty unless like I stated earlier, due to misuse and especially if an item has been well cared for and still looks like new. Like you said though, the Chinese are in a league of their own and buyer beware. But a manufacturer like Acebeam who heavily advertises here, should want to strive for great customer relations.

Thanks everyone for your feedback but I’m still wondering if anyone else has had any problems with the UC15 or am I the lone wolf?

Gebe, FWIW my UC15 does the 2-seconds on Turbo thing when my batteries are low (~below 3.3V). Once charged, light operates normally again.

Could be battery sag when on Turbo, a 1,000 lumens is asking alot of a little 10440 cell.

Thanks for that pc_light but even when my 10440’s are fully charged to 4.2V, turbo still just flashes for about 1/2 second and the light shuts down. Turbo doesn’t even stay on for 2 seconds like yours.

Now here’s a revelation! I never thought of trying this with NiMH cells. Using good Fujitsu rechargeable NiMH cells, the UI works ALMOST as it should! When I say almost, it still doesn’t have 5 modes, only 4 including turbo but I can access turbo from off with 2 clicks and the red stays on instead of going off in 3 seconds and lockout mode works as before.

I purchased this to use 10440’s so I’m still disappointed. At least the UI is “almost” :smiley: as advertised using NiMH’s. Still, it’s all weird.

I emailed Acebeam again and this time told them I was a member of BLF, where they advertise, and if they rectified my problem, I would post a glowing report about their great customer service. I doubt I’ll hear from them, (like some others have stated), but who knows?

I will never buy an Acebeam product again if they at least don’t answer emails. Good customer service is as important as the product itself.

I would not expect a reply soon… Chinese New Year.

I take it you thought my question in post 3 was snide. That was not my intent. I was just using your own words. If you said you bought it from (insert name) I would of asked if you took it up with (insert name). I see nothing snide about it.

I have bought and sold a few lights in my time. I hope everyone I have sold to would consider me highly recommended or at least recommended :slight_smile: I have not had your experience, If I did the first thing I would do is take it up with the seller.

I hope this works out in your favor. I hope I don’t get into a deal with the highly recommend gent.

A few years ago I did some business directly with Acebeam in China. They sent the wrong light, I asked for the correct one, and they wanted the wrong one back. I think it cost $12 to send it back by 1st class international. It has a tracking number, but all tracking ends once it leaves the US. Acebeam claims they never got it, and the tracking only went as far it leaving the US. I did eventually get the light I ordered and paid for, but it took months. It ended up being far more trouble and expense then it was worth, and I haven’t done business with them since.

Thanks for reminding me of Chinese New Year. That’s great stuff but I didn’t include your response in my response and again, I DID take it up with him! He’s on another forum and not here. Thanks for your reference of highly recommended gent in the above post again! :smiley: Hey, you’re a great guy and let this go.

Thanks for your feedback mattheww.

Gebe,

Hang tight. I think I found someone who might be able to help get yours replaced.

Hey LumenMax, that would be great! Thanks!

Send me a video of the issue. That might help move things along.

I’m not capable of doing that LumenMax as I’m technically challenged. :frowning: All I can say is my example is totally wonky using 10440 cells but works normally with NiMH cells.

As stated, I bought this light to use with 10440 cells and it doesn’t! I’m bummed because it doesn’t work with them as advertised!

I would be willing to ship this back to get a replacement but I still say Acebeam’s customer service is crap! Chinese New Year’s aside, they still won’t answer my emails even when C.N.Y. is now over.

Why do we here on BLF let them still advertise here when they won’t even answer several emails and others have the same problem?

Gebe,

Acebeam said to email them with your issue: info@acebeam.com or sales@acebeam.com

Thanks LM but I did many times! I’ll try it again. Thank you.

I only have two acebeam lights, but seeing they have not answered yours and my email, it's a red flag. Their lights are really expensive and since their customer service seems to be non existent, they'll be another brand I will avoid from now on. For me I will put them in the same group as HaikeLite. I have three friends that want an X80 after they saw mine but I told them they never replied to my email about a concern I had with their lights and that was it, case closed, none of them want anything to do with acebeam. All it takes is being honest with your friends and they'll look elsewhere to buy lights.

Is your concern related to the heat issue?

No. I knew it would get hot fast and that's fine, but the battery indicator light is way off. Acebeams silent treatment for so long is enough for me to understand their ethics. Don't get me wrong though, the x80 is my favorite light, I just won't be buying any more acebeam stuff that's all.

I want to thank LumenMax for his concerns in this matter. I don’t want to go into details about his help with me concerning this but he went above and beyond trying to help and had a small influence with them but to no avail.

Again, some folks here have had the same problem as me concerning nonexistent answering of emails and nonexistent customer service and again, why does BLF let them join us here when they can’t even answer an email?

Their stuff may be good IF if they work but forget about it if they don’t. NOT GOOD ACEBEAM and your company should be ashamed!

I'm thinking about putting up a youtube vid to explain Acebeams attitude. Never did it before, but I feel they deserve to get bad press this time.