We are sorry for such inconvenience. We solved this issue and hope for your understanding.
Did you contact our service manager? Is there anything I can help you with?
Oh yes, we do. Many thanks, this is what I call a bargain. A really nice gift from Armytek. So I bought myself first Armytek ever. Actually thanks to this freebie: two.
But one question: I could not figure out how to add 18650tube to Tiara pro. Any hints? The order is brand fresh so maybe it’s not too late to add it?
Thanks I did contact the service manager who asked me to try again and gave me delivery costs as requested. Unfortunately they also chose not to answer a second question regarding a price change since i first tried to order and i have since changed my mind about ordering.
I’d like to compliment AT customer service. Requests are being take up within minutes and I really appreciate the will of cooperation from staff side. Corresponding with Arthur was just a pleasure.
So you’re now shipping lights from Germany and Finland, but I can’t get one from your head office in Richmond Hill an hour’s drive away. Will you ever be stocking lights in Canada again?
Our Canada office is currently closed. We are working on the optimization of delivery process that is why we don’t have shipping from Canada. We ship from China and Germany offices. Due to Chinese New Year for now we send parcels from Germany and Finland.
The e-mails might got into the spam box, that’s why we don’t receive them and provide you with reply.
Please, send an e-mail to our service manager service@armytek.com or shop@armytek.com .
Our service manger will do his best to help you.
Are all EU orders shipped from within EU? I am asking because DHL from Germany to my country is fine but DHL from anywhere outside EU is a guaranteed expensive customs situation.
Yep. their customer service is abysmal. I live in Canada, they ship from China and DHL charged me custom fees. Armytek finally reimbursed the fees but since I didnt get the flashlight I have ordered, they want me to pay to ship them back to china! I have ordered on January 16th and I havent got the headlamps I ordered and am I stuck with the wrong models.
Armytek, I’ll be your North American distributor, Customer Service Rep, and VP of Marketing. Also I have some incredible design ideas. PM me for salary information.