AliExpress Stores Are Driving Me Nuts!

I’ve placed 6 orders from different sellers. 4 were delivered no problem, the other two had the same issue. Both sellers provided tracking numbers that followed the package’s progress, however the tracking numbers weren’t for my order. Both packages were delivered to cities at least 400 miles from me. The first seller shipped my package only after I told them they had provided the wrong number (as in, they didn’t say the package was already shipped here is the right tracking number, they waited to ship until after I complained) and I just opened a dispute on the second one (ordered 11/11) as the seller says the package was delivered.

That really sucks!

I’ve placed several orders from Fasttech and some Chinese dealers on Ebay in the last 2 months and received all of them within a month. They all came from the same general area in China that this second order from AE is coming from.

I already know that AE is comprised of many different stores but this second try on getting these items are from a store that a couple of members here have ordered from awhile back and they received their orders. Just very frustrating.

[quote=Gebe]

What experience should I expect if I were to order through AE from the Sofirn Official Store? I see a light being advertised through AE that looks like a super deal (the Sofirn SF13 for $9.37) and AE says I get $3 just for signing up, which would seem to mean I’d only be paying $6.37 for this flashlight. But after reading about so many problems, I have to ask. It does almost seem too good to be true.

The Sofirn store is absolutely legit.

You will never have any problem with them.

Thanks!
Is everything else in the deal legit, such as the price of the item at $9.37 for a light that has the same look and specs of a Quark light that used to cost $78? And that $3 thing just for signing up with AE—would I actually be able to use that for this order? Is there also a shipping charge?

Amateur :smiley:

AE is just a platform for sellers, nothing more. You don’t avoid ebay completely just because one seller is rotten to the core.
AE has a very nice refunding process - worked for me every time and since an open dispute is bad for the seller (in some way idk) you hold all the aces.

Just an example from minutes ago - the AE tracking sais “shipment cancelled” for one order - it usually takes like 5 Minutes until a dispute like that gets settled in my favor.

Is AE open for business during the Chinese New Year? For the last 4 or 5 days every time I try to login to check tracking on my Convoy order AE is requiring me to complete “Identity Verification” which never sends a text with the verification code.

I just logged in with no problem

Thanks for the confirmation. Sounds like an issue with my account :frowning:

Well AE customer service can not unlock my account for 3 to 5 days.

I have had horrible luck with aliexpress. late orders, orders never arrived and fake claims with counterfiet products. NOT ONE TIME has Aliexpress help me get a refund. Their buyer guarantee is a joke. Ali or their sellers will never get any more of my money.
Just FYI, Paypal is your friend

Order from the Sofirn store on AE & you will be just fine. They are 110% legit & their customer service is the absolute best!!

“Problems” can occur no matter where or who you order anything from…… stuff just happens sometimes. That is where good customer service is worth it’s weight in gold. Sofirn Customer Service is top level!!

The quote below says it all.

All I did to trigger their security system was track my Convoy order from my iPad, from my home with the same external IP as my laptops!!

Their security system allows you to change your password, but then prevents login with the new password. So much for my work around, guess I wait 3 to 5 days.

Aliexpress.

Nearly 90 orders only 1 lost, silicone 18650 sleeves, pennies and refunded when never showed up.

Cells seem to take for ever, 10 weeks was the longest.

Banggood, Gearbest never had any issues.I am in the UK.

I actually HATE ordering from AE but their stores have items you cannot get anywhere else including BangMeGood, Gearbest, Fasttech, or whatever Chinese site that advertises here.

Sorry you’ve had such bad luck with refunds with AE but like I stated in my original post, AE at least refunded me in a very timely manner without me taking up a dispute with Paypal. Also, I would NEVER order from a store on AE that doesn’t except Paypal.

As an aside, I’m still awaiting the item I ordered a second time from another store that others have had good luck with ordering the exact same item and they received it in under a month. It’s now over 5 weeks. It really is hit or miss when ordering from China.

AE has the problem that there is no real human customer support. If you have a problem, that is not standard and you can’t solve it with a few clicks in their system, you are screwed. I spent a lot of money there, but after that one problem with Elfeland store on AE, I’ve decided to never buy there anything again if I can find it anywhere else. Yes, I did not lost much and it happened only once, but the problem is in how they work and that they don’t have canceled customer support. It means that it can happen again anytime.

Yeah… the only three stores I order from through AE are…

  • Convoy
  • Jaxman
  • Sofirn

I trust them to do the right thing regardless of AE.
Never disappointed to date… :+1:

There may well be other good AE stores I am not familiar with.
I am familiar with these three & can recommend them. . :+1:

Don’t know about the $3 for signing up, but I ordered an SF13 from the Sofirn Official Store about a month ago. The light got here in about 2 weeks, and works great. This is my 7th or 8th Sofirn light, and I’ve never had a problem with any of them. Great lights, great customer service.

EDIT: The Sofirn store in BlueswordM’s list below is the one I ordered from. Fast shipping, good prices, everything I’ve gotten from them has been top quality.

See, here are the store I always order from. Never had a problem with them, and I’m willing to pay more for higher quality/better customer support/helping smaller companies.

Convoy Store: https://convoy.aliexpress.com/store/330416

Sofirn Store: https://sofirn.aliexpress.com/store/2933049

Jaxman Store: https://jaxmanjaxman.aliexpress.com/store/1812094

Aliya’s Battery Store(mostly for Canadians wanting good 18650s at decent prices): https://www.aliexpress.com/store/1382210

UGreen Store: https://ugreen.aliexpress.com/store/301635

For electronic supplies, like alligator clips, power jacks, etc: https://elecapital.aliexpress.com/store/2949063

The $3 US new user coupon is only valid for orders totaling above 15 $US (combined total of all orders shall be >15 $US), I believe. But it does work, I used it a long time ago.