I’ve placed several orders from Fasttech and some Chinese dealers on Ebay in the last 2 months and received all of them within a month. They all came from the same general area in China that this second order from AE is coming from.
I already know that AE is comprised of many different stores but this second try on getting these items are from a store that a couple of members here have ordered from awhile back and they received their orders. Just very frustrating.
What experience should I expect if I were to order through AE from the Sofirn Official Store? I see a light being advertised through AE that looks like a super deal (the Sofirn SF13 for $9.37) and AE says I get $3 just for signing up, which would seem to mean I’d only be paying $6.37 for this flashlight. But after reading about so many problems, I have to ask. It does almost seem too good to be true.
Thanks!
Is everything else in the deal legit, such as the price of the item at $9.37 for a light that has the same look and specs of a Quark light that used to cost $78? And that $3 thing just for signing up with AE—would I actually be able to use that for this order? Is there also a shipping charge?
AE is just a platform for sellers, nothing more. You don’t avoid ebay completely just because one seller is rotten to the core.
AE has a very nice refunding process - worked for me every time and since an open dispute is bad for the seller (in some way idk) you hold all the aces.
Just an example from minutes ago - the AE tracking sais “shipment cancelled” for one order - it usually takes like 5 Minutes until a dispute like that gets settled in my favor.
Is AE open for business during the Chinese New Year? For the last 4 or 5 days every time I try to login to check tracking on my Convoy order AE is requiring me to complete “Identity Verification” which never sends a text with the verification code.
I have had horrible luck with aliexpress. late orders, orders never arrived and fake claims with counterfiet products. NOT ONE TIME has Aliexpress help me get a refund. Their buyer guarantee is a joke. Ali or their sellers will never get any more of my money.
Just FYI, Paypal is your friend
Order from the Sofirn store on AE & you will be just fine. They are 110% legit & their customer service is the absolute best!!
“Problems” can occur no matter where or who you order anything from…… stuff just happens sometimes. That is where good customer service is worth it’s weight in gold. Sofirn Customer Service is top level!!
All I did to trigger their security system was track my Convoy order from my iPad, from my home with the same external IP as my laptops!!
Their security system allows you to change your password, but then prevents login with the new password. So much for my work around, guess I wait 3 to 5 days.
I actually HATE ordering from AE but their stores have items you cannot get anywhere else including BangMeGood, Gearbest, Fasttech, or whatever Chinese site that advertises here.
Sorry you’ve had such bad luck with refunds with AE but like I stated in my original post, AE at least refunded me in a very timely manner without me taking up a dispute with Paypal. Also, I would NEVER order from a store on AE that doesn’t except Paypal.
As an aside, I’m still awaiting the item I ordered a second time from another store that others have had good luck with ordering the exact same item and they received it in under a month. It’s now over 5 weeks. It really is hit or miss when ordering from China.
AE has the problem that there is no real human customer support. If you have a problem, that is not standard and you can’t solve it with a few clicks in their system, you are screwed. I spent a lot of money there, but after that one problem with Elfeland store on AE, I’ve decided to never buy there anything again if I can find it anywhere else. Yes, I did not lost much and it happened only once, but the problem is in how they work and that they don’t have canceled customer support. It means that it can happen again anytime.
Don’t know about the $3 for signing up, but I ordered an SF13 from the Sofirn Official Store about a month ago. The light got here in about 2 weeks, and works great. This is my 7th or 8th Sofirn light, and I’ve never had a problem with any of them. Great lights, great customer service.
EDIT: The Sofirn store in BlueswordM’s list below is the one I ordered from. Fast shipping, good prices, everything I’ve gotten from them has been top quality.
See, here are the store I always order from. Never had a problem with them, and I’m willing to pay more for higher quality/better customer support/helping smaller companies.
The $3 US new user coupon is only valid for orders totaling above 15 $US (combined total of all orders shall be >15 $US), I believe. But it does work, I used it a long time ago.
I received this month a fake product from AliExpress. I made a PayPal claim and I need to send It back. I feel bad for sending it back because this way the seller will probably selling the same fake product to someone else.