All I want at this point is that Acebeam will cover the import duties for the replacement light, the 47.16 EUR.
I don’t think I’m asking too much. If my contact still hasn’t replied by tomorrow I’ll contact someone else at Acebeam.
Amazon probably would have make things right. I bought a jogging arm light from an Amazon vendor last year and it never shipped. I emailed Amazon about it and they contacted the vendor for me. After an unsatisfactory response from the vendor Amazon refunded the $3.99 cost for the light and in addition gave me a $10 credit 
I’m not even a Prime member but I have spent several thousand dollars over the past 5 years so perhaps that helped out.
Hi Ron,
Acebeam is a top quality manufacturer that doesn’t allow their products to be discounted by their distributors and charges more than any other Chinese manufacturer for their products. There is absolutely no excuse for the lack of customer service they’ve displayed throughout this situation.
Amazon may use many “sellers” but Amazon is the worlds largest company and has absolutely excellent customer service.
#1- you need to immediately call or use live chat and review the entire situation with Amazon customer service (not the seller, Amazon). Have ready any documentation available including your receipt for the head shipped to china. #1- Advise Amazon the total amount of money you’ve now spent and advise them that you’ve started a thread outlining the details of this situation on BLF (advise them it’s a 28 000 member online community dedicated to lighting/flashlights that is very sympathetic to your situation and are behind you in it being resolved properly). Advise Amazon that you would like them to force the seller to help provide a solution to the problem. Ideally Amazon and the seller would both begin pressuring Acebeam to make this right.
#2- please give us the Amazon seller information here on BLF
#3- please advise the Amazon seller the same as above: “you’ve now spent and advise them that you’ve started a thread outlining the details of this situation on BLF (advise them it’s a 28 000 member online community dedicated to lighting/flashlights that is very sympathetic to your situation and are behind you in it being resolved properly)”
#4- please advise Acebeam the same as above: “you’ve now spent and advise them that you’ve started a thread outlining the details of this situation on BLF (advise them it’s a 28 000 member online community dedicated to lighting/flashlights that is very sympathetic to your situation and are behind you in it being resolved properly)”
It’s very easy for a big company to disregard the little guy and just ignore them. When they realize that a huge chunk of their market is not alright with how they’ve handled a particular situation you begin to achieve strength in numbers. Can even be more powerful than consumer affairs involvement
Keep this in mind: any issue creates an opportunity for a company - handle it well and this can become a source of praise for Amazon/the seller/Acebeam… Handle it poorly and this will become a public negative review which will be seen and heard by many. Give everyone involved the opportunity to make it right and hopefully a couple days from now you can thank the companies involved.
In the future, now that you’re a member and new to the flashlight game it’s very beneficial if you review potential purchases with members here before buying.
Amazon and Amazon Marketplace are 2 totally different things
its like Ebay or Aliexpress, no local support, and send to China claiming gurantee on the manufactory not the seller
if you bought from Amazon
you simply put it in a box
take the retoure label you got in the parcel when buying
download RMA label for broken light and fill out as best as you can
and get refund or new light
an authorized dealer for example Amazon without Marketplace has to take the support and send it to china for repair/replace not you
Netherlands:
China/USA one option:
www.amazon.com/shops/acebeam
I know but Amazon still offers some sort of assurance that their vendors will look after you don’t they?
Isn’t Amazon mkt the same as Ebay where Ebay at least get’s involved when theirs a dispute that you didn’t feel was resolved through the seller?
there is no Ebay case for warranty and replacement
they simply can solve a dispute if your item arrived damaged or went missing
if you buy it cheap off an unauthorized dealer mostly the support sucks
Ya… That makes sense… The original claim would’ve had to have been handled through Amazon as a DOA product
Either way, with him being $400 US in the hole I’d involve every person and their mother I could.
And NKON had them on sale for like 150€ a while ago
Update.
I got a reply from my contact at Acebeam. Apparently my e-mails got in their spam folder.
However, seems that Acebeam doesn’t want to reach out even a little bit. They just say that sometimes they also need to pay import tax when they receive items from overseas.
I’ve pretty much have had it with Acebeam by now.
Again the sum up what I’ve paid in total now:
–179 EUR initial purchase
–18 EUR return shipping of defective light
–107.22 EUR (115.90 USD) for the replacement light
–47.16 EUR import duties on the replacement light
351.38 EUR total for one Acebeam X45.
Their product breaks down within 2 months and it’s costing me a lot of extra money. Shame.
Just for future reference, your contract is with the seller, not the manufacturer. Its up to the seller to return the product to the manufacturer for warranty purposes.
really sad, suddenly aceabeam are so poor they whine about some imports… wow duh… 
they make money on flashlights if they cant handle that maybe its time to close that kind of business ? so acebeam is just as bad as imalent when it comes to warranty issues etc….
i had better thoughts of acebeam but when i read this i wont be buying any lights from them anytime now…
Initially I contacted the seller about the issue - but he redirected me to the manufacturer and they picked it up from there.
Acebeam like Klarus, has virtually no support from my experience. You try and buy it from a local “authorized dealer”, and after 1 month they say tough S… you’ll have to deal with Acebeam direct. Then there is no service with Acebeam direct. At least Fenix is responsive, and has an official warranty repair facility in Texas. Acebeam should do the same, in N. America and Europe.
Shipping anything to China without a tracking number is like shipping to a black hole. 90+% chance it will disappear without a trace.
That’s really, really pathetic of Acebeam. Acebeam is the only Chinese company from headquarters to mfg that charges the same prices as Olight, Nightcore etc. I also know from speaking with an authorized Acebeam distributor that they do contractually require that their distributors will not discount their products. They only provide discounts on lights that are about to be discontinued.
I’m fine with any company charging for their brand and backing it up with great quality and customer service. I don’t have much experience with Acebeam products due to their sky high pricing structure but I’ve heard good things and have the worlds most expensive LED headlamp the H30 in shipping en route to me right now.
If Acebeam is going to present itself as a premium brand and offer customer service equivalent to a garage start-up company they’ll never earn any more business from me!
I will admit however, there were unfortunately many opportunities throughout your situation where you should’ve been much more demanding and less accepting of the treatment you were given. Like you said though, once they already have your money and you have the product you potential recourse is extremely limited.
I’m still very upset about your situation and really hope now that you’re a BLF member you’ll let many of the ready and willing members aid you in future purchases and negotiations!
Exactly, they are charging more then budget on their so called high lumens lights, in this case they dont even care about a user with a light thats gone broken less then 2 months, thats just embarassing, a light of this caliber should last for years before anything should go bad… and whoever sells their lights on amazon needs to take care of this, it should be in aceabeams best interest that sellers on amazon offers good customer support i dont know really why they dont offer a better solution.
you live in the EU within the first 6 months the seller has to deal with it no excuses,
unless he sold with the legal sentence in his sales description sold from private no warranty
You can try messaging Acebeam here. They’ve logged onto the forum less than 12 hrs ago
they may refund a part on godwill if they see you posting this on their FB site or other platform with some impact
I don’t have much to update right now.
Acebeam in their last e-mail only asked me to delete this topic. Ignoring all the rest.
wow serious ? :person_facepalming: