Amazon and Amazon Marketplace are 2 totally different things
its like Ebay or Aliexpress, no local support, and send to China claiming gurantee on the manufactory not the seller
if you bought from Amazon
you simply put it in a box
take the retoure label you got in the parcel when buying
download RMA label for broken light and fill out as best as you can
and get refund or new light
an authorized dealer for example Amazon without Marketplace has to take the support and send it to china for repair/replace not you
I got a reply from my contact at Acebeam. Apparently my e-mails got in their spam folder.
However, seems that Acebeam doesn’t want to reach out even a little bit. They just say that sometimes they also need to pay import tax when they receive items from overseas.
I’ve pretty much have had it with Acebeam by now.
Again the sum up what I’ve paid in total now:
–179 EUR initial purchase
–18 EUR return shipping of defective light
–107.22 EUR (115.90 USD) for the replacement light
–47.16 EUR import duties on the replacement light
351.38 EUR total for one Acebeam X45.
Their product breaks down within 2 months and it’s costing me a lot of extra money. Shame.
Just for future reference, your contract is with the seller, not the manufacturer. Its up to the seller to return the product to the manufacturer for warranty purposes.
really sad, suddenly aceabeam are so poor they whine about some imports… wow duh… they make money on flashlights if they cant handle that maybe its time to close that kind of business ? so acebeam is just as bad as imalent when it comes to warranty issues etc….
i had better thoughts of acebeam but when i read this i wont be buying any lights from them anytime now…
Acebeam like Klarus, has virtually no support from my experience. You try and buy it from a local “authorized dealer”, and after 1 month they say tough S… you’ll have to deal with Acebeam direct. Then there is no service with Acebeam direct. At least Fenix is responsive, and has an official warranty repair facility in Texas. Acebeam should do the same, in N. America and Europe.
Shipping anything to China without a tracking number is like shipping to a black hole. 90+% chance it will disappear without a trace.
That’s really, really pathetic of Acebeam. Acebeam is the only Chinese company from headquarters to mfg that charges the same prices as Olight, Nightcore etc. I also know from speaking with an authorized Acebeam distributor that they do contractually require that their distributors will not discount their products. They only provide discounts on lights that are about to be discontinued.
I’m fine with any company charging for their brand and backing it up with great quality and customer service. I don’t have much experience with Acebeam products due to their sky high pricing structure but I’ve heard good things and have the worlds most expensive LED headlamp the H30 in shipping en route to me right now.
If Acebeam is going to present itself as a premium brand and offer customer service equivalent to a garage start-up company they’ll never earn any more business from me!
I will admit however, there were unfortunately many opportunities throughout your situation where you should’ve been much more demanding and less accepting of the treatment you were given. Like you said though, once they already have your money and you have the product you potential recourse is extremely limited.
I’m still very upset about your situation and really hope now that you’re a BLF member you’ll let many of the ready and willing members aid you in future purchases and negotiations!
Exactly, they are charging more then budget on their so called high lumens lights, in this case they dont even care about a user with a light thats gone broken less then 2 months, thats just embarassing, a light of this caliber should last for years before anything should go bad… and whoever sells their lights on amazon needs to take care of this, it should be in aceabeams best interest that sellers on amazon offers good customer support i dont know really why they dont offer a better solution.
you live in the EU within the first 6 months the seller has to deal with it no excuses,
unless he sold with the legal sentence in his sales description sold from private no warranty
They have nerve. You’d think they would come to this thread and take care of you in public, and show everyone what great company they are. Instead, they decide to crap on you and this forum. Wow.
Acebeam has sunk pretty far down as a company that u cant count on if u encounter problems to get any help on expensive lights… just as bad as imalent if not even worse…