Yeah, your first option is to go after the shipper who shipped the head, as it’s their problem and China Post’s issue on the back end of the delivery. Acebeam is not in the shipping business, so they bear no responsibility in that regard.
Secondly, you sent it out using your cheapest option and didn’t pay for a tracking number, so that’s ultimately on you and you most probably did not pay for insurance and again, that’s on you.
Lessons learned.
I think that offering you a brand new light at essentially 50% off retail pricing is more than fair, IMO.
As far as import duties go, we’ll that’s the EU for you and things are more expensive over there, so not Acebeam’s fault either.
I have had great experiences with Acebeam. I Troubleshooted an issue and they sent me a free replacement tail cap PCB which fixed my issue.
I also had a time where I received an X70 handle with a scratch. Both times the company sent me replacement parts for free.
Sure, I could have chosen for insurance, but Acebeam requested me to note 10 USD as value on the package. So I would only have gotten 10 USD back. Only difference with tracking ID would have been that I had known where the package went missing.
Without even the slightest hint or claim that my track record is so much better, it is safe to say that in this case pretty much every action has gone wrong. Some decisions you made up yourself, some were following the suggestions of Acebeam. Acebeam is not a random third party, it is the other party involved. Their suggestions will never harm their own point of view. When you act accordingly, that’s legally your own choice. IMHO there isn’t much more you can do.
Only routes open are: excellent customer care, high morals, and goodwill, on the side of Acebeam .
Or the very opposite of it, by you.
You have noticed that a lot of members are in your corner. But it is a bit like repeating Paris Jackson that from now on I never again will stay in one of the hotels of the sultan of Brunei. Because I have never had any intention to go to Brunei in the first place, even if they were not introducing Sharia law. Same thing is me saying I won’t buy an(other) Acebeam in my life, because I can’t afford them anyway.
Maybe it is time to make some noise. Social media are perfecty suited for making noise. That’s why so few of us go there. But that (and the other forum) is the place where a lot of people dwell that can afford buying an Acebeam. Maybe they change their mind.
It makes no sense for a maker of lights to ask to set a low value, that just shows they try to cheat chinese customs or something who knows… either way its a very bad move from them how they handle all this… really overpriced lights nothing else.
I’m out of luck here. My second Acebeam X45 has also stopped working properly. I can’t cycle through the modes anymore. I’ve contacted Acebeam, but no repy for I believe 2 weeks now. I’m not sure, maybe they are unable to get to work there because of the Corona virus.
wow second? quess acebeams quality is not worth their price on highend flashlights… but now its the Corona virus thing in asia so expect things to standstill not sure if many factories are open now or closed depending regions etc….
I think that Acebeam will offer me to send the light back to China. This will cost me about 25 EUR. Then, if all goes well,it will be send back to me again, after repair or replacement. And I will be charged import duties again, about 50 EUR.
So in total, pay 75 EUR to have a working light again. Or, just let this go and accept that I paid quite a lot and end up without any working X45.
There are probably enough members willing to help to repair it for you. (If its just the driver you can do it yourself, otherwise i am willing to do it)
The thing is, it will cost money for parts and shipping.
Probably a Lexel driver will be better than the Acebeam one, since this is already your second one that fails.
Good information. I purchased the X45 a couple of months ago on Amazon at 215 dollars. Its been fine so fare but its good to know I can get a driver from Lexel if needed. Sorry to hear your Acebeam crapped out on you RonNL. I am definitely interested in the, soon available X45 3x Buck 15A driver with BLF firmware from Lexel.
The output will be slightly more and a bridged carrier and VTC6 or 5A are good to sustain max. output over a wide range of the battery charge
driver shipped is about 37.5$ untracked and 40$ tracked worldwide
Usually when you send something back to China you can file some export papers that make importing the repaired light duty free or at least you can get the payed tax back
I have an Acebeam X45 II, I’ve had the problem OP had but I seem to solve it by breaking and making contact with the batteries again. I’m interested in these boards, do they increase output? I’m interested as I use it for cave photos, thanks.
Finally I’m back in contact with a sales representative of Acebeam, just it’s going very slow. Haven’t heard them yet about how they are going to solve the issue for me.
I think that next time I’ll pick another brand of flashlight, this is not a good experience at all.
So my first Acebeam X45 died. Then I bought another one. My second Acebeam X45 has problems after one time of good use. And the sales/support team of Acebeam doesn’t want to do anything about it.
In my opinion this is a low quality product and a low quality support experience. I can’t rely on an Acebeam flashlight to give me light in the dark. And I can’t rely on the Acebeam support team to help me out when their products fail.
If someone wants to have the second defective X45, send me a private message and I’ll send it to you, on condition that you cover the shipping yourself.
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